Welcome to the Arkansas Medicaid EVV information page! Below you will find sections for each phase of the Arkansas EVV implementation: Personal Care Services (PCS) and Home Health (HH).

If you have any questions, concerns, feedback, or general inquiries, please see the most frequently used contact information below. Please note there is a more comprehensive contact list that can be found here: EVV Contact Information for Providers.

Arkansas Medicaid EVV Helpdesk	[email protected]	The EVV State contact helpdesk is available for assistance with Medicaid policy, general EVV inquiries, or when you’re uncertain where to direct your questions.
Gainwell Provider Enrollment	Phone: (501) 376-2211 https://humanservices.arkansas.gov/divisions-shared-services/medical-services/provider-enrollment/	Gainwell Provider Enrollment is available to assist with PINs and PIN applications, Change of Ownership processes, agency contact and location information, as well as other matters related to your agency’s enrollment information
AuthentiCare Support (Fiserv)	Phone: (800) 540-5126 or 1-800-441-4667 [email protected]	The AuthentiCare Support Helpdesk is available to assist with any questions or issues related to the AuthentiCare system
Sandata Help Desk	EVV Support Number: 844-618-7227 Alt EVV Support Number: 844-618-7277 https://sandata.zendesk.com/hc/en-us How to create a ticket using Sandata On-Demand – Sandata Technologies	The Sandata Support Helpdesk is available to assist with any questions or issues related to the Sandata system

EVV Overview

Signed into Law in 2016, the 21^st Century Cures Act requires states to implement Electronic Visit Verification (EVV) for all Medicaid personal care services (PCS) and home health (HH) services that require services to be delivered in a home setting and reimbursed under Medicaid. The EVV mandate is designed to enhance quality and accuracy of care services. Familiarize yourself and your agency staff with the EVV mandate, as well as State and Federal EVV requirements. Prepare your caregivers currently and not currently using EVV with information about what EVV means for them and their day-to-day job roles. If you use a third-party EVV vendor, make sure they are aware of Arkansas Home Health requirements for EVV.

Electronic Visit Verification is a process that uses electronic means to verify care provider visits for personal or home health care services. The information collected during visits includes:

• The type of service(s) performed
• The individual receiving the service(s)
• The date of the service(s)
• The location of service delivery
• The individual providing the service(s)
• The time the service(s) begins and ends

EVV offers a way for care providers to record their visits by location, time, and tasks. Visits can be logged using an app on the caregiver’s cell phone or the member’s landline phone.

Provider Enrollment Requirements

• All caregivers who will be using EVV must enroll with Arkansas Medicaid. This is a mandatory requirement that must be met for agencies to bill services.
• Caregivers can enroll online through the Billing Portal.
  Note: Initial provider enrollment applications (except for Long Term Care Facilities) must be submitted electronically through the Provider Portal.
• Once the caregivers are enrolled, they will be given a provider Medicaid number which may also be called a PIN (personal identification number).

For prompt support, please consult the resource guide How to submit a PT 95 NT application.  Additional information regarding Medicaid provider enrollment or assistance with enrollment-related needs can be accessed via the Provider Enrollment webpage or the Provider Portal.

Personal Care Services (PCS)

Home Health (HH)

There is a new FAQ about changes to certification requirements for Personal Care Providers! Click HERE to access the FAQ.

Our partners at the Arkansas Foundation for Medical Care (AFMC) created a flyer with additional details about the changes in certification requirements. Click here to access the AFMC flyer.

There is also a new flyer highlighting some important resources for new Medicaid providers for Personal Care, Attendant Care, and Respite services. Click HERE to access the flyer.

For general provider assistance, please also reference the AFMC Provider Outreach Specialists Information Sheet.