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Information for Providers

Information for Providers

Memos and Transmittals

Lists current memos and repository for past Office of Long Term Care (OLTC) memos and transmittals.


Access general OLTC forms and Division of Medical Services (DMS) Cost Reimbursement Rules Manual forms.

Minimum Staffing for Long Term Care Facilities

Minimum staffing requirements are included in the regulations that pertain to each type of facility. To view them, please go to Regulations, view or download the regulations document for the type of facility that interests you, and navigate to the staffing section.

The Office of Long Term Care (OLTC) has created a Minimum Staffing Calculator for nursing facilities that you can download and install on your computer.  To learn more, click the link below.

OLTC has gone live with an online portal for the collection of the monthly minimum staffing requirement data.  The online portal is powered through a technology called QuickBase and is part of a larger effort to provide an online portal for providers to submit information to OLTC.  Users can access the portal by going directly to and selecting the “OLTC Minimum Staffing” icon.

Minimum Staffing QuickBase application Video Demonstration and Training Instructions

Training and Education

Resources for facility administrators that includes CEU information.

Options Counseling

Options Counseling is a program administered by the Arkansas Department of Human Services’ Division of Provider Services and Quality Assurance. The program requires nursing facilities and Assisted Living Facilities Level II to offer newly admitted residents and residents applying for Medicaid the opportunity to receive counseling regarding long-term care options that include alternatives to facility placement. Documentation of new admissions/offers of counseling must be submitted to the Arkansas Department of Human Services.

Resources for facilities for complying with the Options Counseling program, including instructions for on-line submissions.

Electronic Plan of Correction (ePOC)

Civil Money Penalty (CMP) Grant Application

Licensing a Facility

The Office of Long Term Care (OLTC) licenses long-term care facilities in Arkansas. Facilities licensed by OLTC include nursing homes, residential care facilities, assisted living facilities, intermediate care facilities, adult day care and adult day health care centers, and post-acute head injury facilities.

New facilities require a permit from the Arkansas Health Services Permit Agency. Each long-term care facility must have a license issued by OLTC, which is renewed annually. License renewals and fees are due March 1 each year. Late renewals are subject to penalties.

For licensure information, call one of the following numbers:

  • Nursing Homes and ICF/IID: 501-320-6194
  • Assisted Living, Residential Care, Adult Day Care Centers, Adult Day Health Care Centers and Post-Acute Head Retraining Facilities: 501-320-6287

Incident and Accident Reporting

Use the following link to report an incident or accident through the Enterprise Licensing System (ELS). For Trainings, please access the ELS Information and Trainings link below.

Financial Assistance

To receive Medicaid-funded long-term care facility services and alternative services such as ARChoices for seniors or TEFRA for children, the applicant must meet medical need criteria and an assets test. A medical needs assessment must be submitted by the physician, documenting why services are necessary, and must be approved by OLTC staff nurses and physicians before payment. An appeals-and-hearing process is in place for persons who are denied services.

Extensive information about assets and Medicaid eligibility is available from the Division of County Operations.

Nursing Home Administrator Program

Please visit the Arkansas Nursing Home Administrator Licensing page here for more details on the qualifications, application process, and testing.

Culture Change

Resources for implementing culture change in long-term care facilities.