Medicaid, ARHOME, and ARKids Clients

Make sure your mailing address and phone number is up-to-date. Don’t miss important renewal information.

Update Arkansas – Client Toolkit and Materials

Update Arkansas – Client Toolkit and Materials


Don’t risk losing your Medicaid coverage – Update your contact information and get ready to renew now!

What To Know

During the COVID-19 pandemic, the federal government temporarily stopped some Medicaid requirements and conditions. This was done to help keep people with Medicaid from losing their health coverage during the COVID-19 pandemic.

However, Arkansas will soon be required to review Medicaid eligibility for people whose coverage was extended due to the COVID-19 public health emergency. This means that many Medicaid clients like you may lose their coverage if they don’t take simple steps now.

We’re working with community partners, advocates, and clients to make sure eligible Arkansans keep getting high quality health care coverage.

We need your help to meet this goal.

The first step in the process is making sure Arkansas Medicaid has up-to-date contact information for clients. We need your up-to-date mailing address, phone number, and email address to make sure you receive important paperwork.

What To Do

It’s easy – all you need to do right now is update your contact information.

Make sure Arkansas Medicaid has your current mailing address, phone number, and email. This way, we can contact you about your Medicaid, ARHOME, or ARKids coverage, if we need to. You can update your information on the phone, online, or in-person.

Here’s how to update your contact information:

  1. Call the Update Arkansas hotline at 1-844-872-2660
  2. Go online at
  3. Visit your local DHS county office to update their information (find your local office here)

No matter how you like to communicate with us, we have you covered!

Need to create a new Access Arkansas account? Click HERE to watch a short video that shows you how.

Did you know you can sign up for text message and email alerts about your Medicaid coverage? Click HERE to watch a short video on how to sign up for important alerts.

Need to link your case to your Access Arkansas account? Click HERE to watch a short video that shows you how.

What happens next

Check your mail! Arkansas Medicaid may mail you a renewal letter asking you to complete paperwork to make sure you still qualify for Medicaid.

Complete your renewal. If you get renewal forms, fill them out and send them to Arkansas Medicaid right away to keep your coverage. You can renew quickly online at (currently not available for TEFRA clients). You can also fill out the renewal forms and mail them back to us or drop them off at your local DHS county office.

If you have any questions, call 1-855-372-1084 or visit

Toolkit & Materials

We have created a toolkit and other materials that talk about how important it is for you and other Medicaid clients to update your contact information.

We want to make sure that all eligible Arkansans keep getting high quality health care coverage, and we need your help. After you have updated your contact information, share these materials with people in your social media circles. Help others get ready to renew!