The Department of Human Services (DHS) Division of Child Care and Early Childhood Education (DCCECE) offers all licensed programs including child care centers, family child care homes, and residential facilities in Arkansas an online option for requesting a State and Federal criminal background check for employees, which includes the national sex offender registry check. You must submit an Online Criminal Background Check request and a separate Child Maltreatment Registry Check Request. Starting October 1, 2020, all providers must submit background checks online instead of by mail.
Steps Required to Submit an Online Criminal Background Check Include:
- Provider creates Online Account
- Provider or applicant fills out background check forms. Applicant has signed forms notarized.
- Applicant returns notarized forms, and the provider starts background check using online account. The provider must upload scanned forms to submit the request.
- Provider gives applicant Transaction ID from submitted request
- The provider or applicant schedules applicant fingerprint scan
- After fingerprint scan, the status should update to “Pending” in provider account
- The provider will be emailed when the status of the background check changes
- If applicant disagrees with results of background check, he or she can challenge the results
Starting the Background Check Process
- To use the online background check option, you will need to create a subscriber account here. The account has an annual subscription cost of $150. A provider may choose not to renew their subscription if it is no longer needed. Instructions for setting up a subscriber account can be found here.
- Providers will be invoiced at the end of each month for the costs of each background check requested. The fees are listed on the provider account website. The applicant will need to have both forms notarized and return the notarized forms to the provider
- Once a provider has created an online account and has a new employee to hire, the provider or applicant should fill out the State and Federal Criminal Background Check form. The applicant will need to have this form notarized and returned to the provider.
- Once the State and Federal Criminal Background Check form has been returned, the provider representative will upload the form with the background check request.
Requesting the Background Check Online
- Log into the provider account and click “Search.” This is how you initiate a background check.
- Fill in the information about the applicant and upload the notarized and completed State and Federal Criminal Background Check form. Double-check that the documents uploaded correctly before clicking “Submit FBI and State.”
- Complete each step. Review and confirm search information entered. No refunds will be provided for incorrect data entry or incorrect selection of data submitted. Click “Submit Search.”
- After submitting the information and documents, a pop-up screen will give providers a Search ID and a Transaction number. It will also be emailed to the provider.
- The provider must give the Transaction number to the applicant so that the fingerprint scan can be scheduled.
- Use the Search ID to look up the status of the background check.
Scheduling a Fingerprint Scan
- The applicant, or the provider on behalf of the applicant, must schedule an appointment for a live fingerprint scan at this website.
- The applicant can choose the date, time, and location that works best for them. See a list of available locations here.
- It usually takes less than 20 minutes for fingerprints to be scanned during the appointment.
- Scanning machines will be sanitized regularly for the safety of the applicant.
Getting the Results
- The fingerprints will be sent electronically to Arkansas State Police, and the applicant cannot start working until the Arkansas State Police criminal background check has been cleared.
- Results are normally back in five to ten business days, and an email is sent to the provider to check the status of the new hire in the provider account.
- The provider account will describe the status of the applicant’s background check as:
- Pending – the check has been submitted and is being processed
- Provisional – some steps in the review process are complete and the applicant can work under direct supervision, pending further checks.
- Approved – all steps in review are complete, and the applicant is eligible to work without direct supervision
- Not Approved – the review is complete, and the applicant is not eligible to be hired for the position.
The provider should share the results with the applicant. If an applicant is considered “not approved” he or she will get more specific information about the results. If the applicant disagrees with the background check results, he or she can challenge them as discussed here.
If you have questions, concerns, or need more information, please contact the DCCECE Licensing Unit at (501) 682-8590.
The online criminal background check does not include the Child Maltreatment Registry Check.
To complete the Central Registry Check Process – please go to:
|DCFS Central Registry|
P.O. Box 1437, Slot S 566
Little Rock AR 72203