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Helpful Information for Providers

Helpful Information for Providers

What’s New for Arkansas Medicaid Providers

Content Updated December 5, 2024


Phishing Attempts Targeting Portal Users

Provider Community:
Gainwell Technologies has been informed that fake messages are being sent to the provider community stating their password was changed. The e-mail looks very similar to e-mails that come from the Provider Portal when passwords are changed. Please note, this e-mail IS NOT from Gainwell Technologies. These are phishing messages trying to steal your credentials and gain access to your account. The example we have seen is coming from is @gainwelltechnologiesviaamazon.com. But the bad actor may be using other email addresses as well. Please delete any e-mails from this e-mail address and DO NOT click any links.

If you receive an e-mail regarding your password and you did not request a password reset, please go into the Provider Portal and update your password immediately. Contact Provider Assistance Center immediately at 800-457-4454 if you suspect your account has been affected.

New Official Notices

Please click here for the latest official notices.

New RA Messages

Added 12/5/24
Arkansas Medicaid released a remittance advice message to all providers. View the message regarding Information on Pertussis (Whooping Cough) from Arkansas Department of Health (ADH).

Arkansas Medicaid released a remittance advice message to Hospital providers. View the message regarding Updates to Diagnosis Group 2031 ‘DX CODES EXEMPT FROM POA INDICATOR’.

Arkansas Medicaid released a remittance advice message to Hospital providers. View the message regarding Updates to Diagnosis Code Group 2014.

Arkansas Medicaid released a remittance advice message to Area Health Education Center (AHEC) and Physician providers. View the message regarding Coverage Update for Procedure 58575.

Added 11/25/24
Arkansas Medicaid released a remittance advice message to Prosthetics (DME) providers. View the message regarding Request for Confinement Equipment – Effective 12/1/2024.

Added 11/21/24
Arkansas Medicaid released a remittance advice message to ARChoices in Home Care Home and Community-Based 2176 Waiver providers. View the message regarding Home Delivered Meals (S5170/S5170 U2) Requires Prior Authorization (PA).