The Official Website of the State of Arkansas

Helpful Information for Providers

Helpful Information for Providers

What’s New for Arkansas Medicaid Providers

Content Updated December 9, 2025

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  1. Mail Forwarding to End for PO Boxes Formerly Located in Missouri
  2. Changes to Licensure Process for ARChoices Attendant Care, ARChoices Respite, and Personal Care Providers and the Freedom of Choice List
  3. New Official Notices
  4. New Provider Manual Updates
  5. New RA Messages

Mail Forwarding to End for PO Boxes Formerly Located in Missouri

Added 10/7/25
On May 14, 2025, four PO Boxes changed from the processing center in St. Louis, MO, to a new location in Chicago, IL. The affected PO Boxes included

TEFRA Premium Unit
PO Box 001054
St Louis, MO 63150-1054

Third-Party Liability
AR Dept of Human Services
PO Box 001159
St. Louis, MO 63150-1159

Medicaid Drug Rebates
PO Box 505297
St. Louis, MO 63150-5297

AR Medicaid Refunds
PO Box 505616
St. Louis, MO 63150-5616

As a courtesy, correspondence mailed to the old, Missouri PO Boxes has been forwarded to the new facility in Illinois since May; however, the grace period will end November 30, 2025. After November 30, 2025, any correspondence sent to the incorrect PO Boxes will be returned to the sender.

To avoid delays, please use the following PO Boxes for checks mailed to the TEFRA Premium Unit, Third-Party Liability, Medicaid Drug Rebates, or Arkansas Medicaid Refunds:

TEFRA Premium Unit
PO Box 7411550
Chicago, IL 60674-1550

Third-Party Liability
AR Dept of Human Services
PO Box, 7411552
Chicago, IL 60674-1552

Medicaid Drug Rebates
PO Box 7411554
Chicago, IL 60674-1554

AR Medicaid Refunds 9292
PO Box 7411556
Chicago, IL 60674-1556

Changes to Licensure Process for ARChoices Attendant Care, ARChoices Respite, and Personal Care Providers and the Freedom of Choice List

Added 9/19/25
To align policy with new legislation, (Act 853 of the 95th Arkansas General Assembly of 2025) the Arkansas Department of Human Services (DHS), Division of Provider Services and Quality Assurance (DPSQA) will no longer require Personal Care, ARChoices Attendant Care, or ARChoices Respite providers to obtain certification from DPSQA. Instead, the new process will require these specific provider types to obtain a Private Care Agency license from the Arkansas Department of Health (ADH).

For current Personal Care, Respite, and Attendant Care providers, certification with DPSQA is no longer required but you must continue to adhere to applicable provider manual and provider enrollment requirements.

New Medicaid providers who plan to enroll as Personal Care, ARChoices Attendant Care, or ARChoices Respite providers must be licensed by ADH as a Private Care Agency and adhere to the applicable manual requirements. Apply as an Arkansas Medicaid provider online. Begin the licensure application process for a Private Care Agency at https://healthy.arkansas.gov/programs-services/licensing-military-member-licensure-permits-plan-reviews/health-facility-services/

If you have questions about how to enroll as a Medicaid provider, call Arkansas Medicaid Provider Enrollment at (501) 376-2211 or toll free at (800) 457-4454. When prompted, select 0 for “Other Inquiries”, then option 3 for “Provider Enrollment.”

The licensure process will not change for ARChoices providers offering

  • Home Delivered Meals,
  • Adult Day Care Services,
  • Adult Day Health Services,
  • Environmental Modifications,
  • Personnel Emergency Response System, and
  • Targeted Case Management

ARChoices providers offering these services will continue to be licensed and monitored by DPSQA or its’ vendor.

To streamline the Freedom of Choice list due to changes with Private Care Agency licensure, the Division of Aging, Adult, and Behavioral Health will now maintain the Freedom of Choice list for Personal Care and ALL ARChoices services. Current providers are already included on the Freedom of Choice list with the counties they previously selected. To update your current county selection(s), or for new providers to be placed on the Freedom of Choice list, complete the form found on the Aging, Adult, and Behavioral Health website. Email [email protected] with any questions about the Freedom of Choice list.

New Official Notices

View the latest official notices.

New Provider Manual Updates

Added 11/17/25
Arkansas Medicaid issued Section V provider manual updates SecV-2-25, SecV-3-25, SecV-5-25, and SecV-6-25.
View the SecV-2-25 transmittal letter. View changes to form DMS-652, Provider Application.
View the SecV-5-25 transmittal letter. View changes to DMS-675, Ownership and Conviction Disclosure Form. View changes to the Application Packet.
View the SecV-3-25 transmittal letter. View changes to Section V.
View changes to DMS-0688, Change of Ownership form. View new form DMS-0988, Pharmacy Change of Ownership form.
View the SecV-6-25 transmittal letter. View new DMS-2624, Primary Care Provider Disenrollment form.

New RA Messages

Added 11/27/25
Arkansas Medicaid released a remittance advice message to Arkansas Department of Health, Hospital, Independent Lab, and Physician providers. View the message regarding LYRIC MULTICODE REBUN Backout for Lab Procedures 87800 and 87801.

Arkansas Medicaid released a remittance advice message to Physician providers. View the message regarding Place of Service Updates for Procedure Codes 50430, 50431, 50432, 50433, 50434.

Added 11/20/25
Arkansas Medicaid released a remittance advice message to all providers. View the message regarding Region 68 Claims.