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Cover Arkansas: If You Have Lost Health Care Coverage

Cover Arkansas: If You Have Lost Health Care Coverage

As Arkansas Medicaid returns to normal operations and begins ending health care coverage for people who are no longer eligible, you may lose your health care. Based on your situation, here’s what you need to know:

If you lost coverage because you failed to provide requested information, you still can provide that information and have your coverage re-opened. You have 30 days to do so after your closing date if you qualified for Medicaid under Long-Term Services and Supports eligibility rules. You have 90 days after your closing date if you qualified for Medicaid under Modified Adjusted Gross Income (MAGI) eligibility rules.

The easiest way to do that is by going to, signing into (or creating) your account. Then:

  • Click Log In
  • Log into Access Arkansas Account using your username and password (or create one if not already done so)
  • Review and click either Confirm or Update for your existing contact information (address, phone number, email as needed)
  • Click Manage
  • Click Details to access your case (or link case to account if not already done so)
  • Click Upload Files
  • Follow guidance on screen to uploading and submitting files to DHS electronically

Walkthrough video of creating account, linking case, and uploading documents can be found in the Access Arkansas Toolkit, Uploading Documents video

Mail and Fax

If you cannot upload your files using the website, you can give us items one of these ways. Write your name and date of birth on each item you give to us.

DHS Pine Bluff Scanning Center
P O Box 8848 Pine Bluff, AR 71611

If your file is 2-sided, fax both sides.

You can bring your items to your local DHS office.

Resource Guide

Click here for a guide listing statewide resources including free and sliding scale based medical clinics, assistance with prescription payments, and community resources supplying transportation needs.

BreastCare Program

BreastCare offers eligible women in Arkansas complimentary screening and diagnostic services for breast and cervical cancer. Click here for more information. If you meet the eligibility criteria, you can access the following services at no charge:

  • Mammograms
  • Clinical breast exams
  • Pelvic exams and Pap tests
  • Follow-up testing, if needed  
  • Program eligibility and services

More Information

If you lost your Medicaid-funded health care because your income increased and you are no longer eligible, you may be able to get health insurance through your employer or through the federal insurance marketplace. You can find more information about the marketplace at or you may call the marketplace call center at 1-800-318-2596. Click here for frequently asked questions about the federal insurance marketplace, or here for a companion resource.

If you have access to an employer-sponsored health plan, your loss of Medicaid coverage will trigger a special enrollment period that will allow you to enroll in the employer-sponsored plan. This window is only required to be 60 days, so don’t put this off.

  • The window to enroll in a marketplace plan will start 60 days before your Medicaid coverage ends.
  • Anyone who attests to a loss of Medicaid between March 31, 2023 and July 31, 2024 can sign up for a plan through anytime in that timeframe.

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