As Arkansas Medicaid returns to normal operations and begins ending health care coverage for people who are no longer eligible, you may lose your health care. Based on your situation, here’s what you need to know:
If you lost coverage because you failed to provide requested information, you still can provide that information and have your coverage re-opened. You have 30 days to do so after your closing date if you qualified for Medicaid under Long-Term Services and Supports eligibility rules. You have 90 days after your closing date if you qualified for Medicaid under Modified Adjusted Gross Income (MAGI) eligibility rules.
The easiest way to do that is by going to access.arkansas.gov, signing into (or creating) your account. Then:
- Click Log In
- Log into Access Arkansas Account using your username and password (or create one if not already done so)
- Review and click either Confirm or Update for your existing contact information (address, phone number, email as needed)
- Click Manage
- Click Details to access your case (or link case to account if not already done so)
- Click Upload Files
- Follow guidance on screen to uploading and submitting files to DHS electronically
Walkthrough video of creating account, linking case, and uploading documents can be found in the Access Arkansas Toolkit, Uploading Documents video
Mail and Fax
If you cannot upload your files using the website, you can give us items one of these ways. Write your name and date of birth on each item you give to us.
DHS Pine Bluff Scanning Center
P O Box 8848 Pine Bluff, AR 71611
If your file is 2-sided, fax both sides.
You can bring your items to your local DHS office.
Click here for a guide listing statewide resources including free and sliding scale based medical clinics, assistance with prescription payments, and community resources supplying transportation needs.
- If you lost coverage but believe that you remain eligible, you have the right to appeal and can do so easiest online.
- If you lost coverage because you are now age 65 or older, you can access coverage through Medicare. You can learn more about Medicare, a federal health insurance program for seniors, at the U.S. Department of Health and Human Services website. You should contact Social Security to sign up for Medicare. You can do so by:
- Going online. It’s the easiest and fastest way to sign up and get any financial help you may need. (You’ll need to create your secure my Social Security account to sign up for Medicare or apply for benefits.)
- Calling Social Security at 1-800-772-1213. TTY users can call 1-800-325-0778.
- Contacting your local Social Security office
- Click here for more information
If you lost your Medicaid-funded health care because your income increased and you are no longer eligible, you may be able to get health insurance through your employer or through the federal insurance marketplace. You can find more information about the marketplace at www.healthcare.gov or you may call the marketplace call center at 1-800-318-2596.
If you have access to an employer-sponsored health plan, your loss of Medicaid coverage will trigger a special enrollment period that will allow you to enroll in the employer-sponsored plan. This window is only required to be 60 days, so don’t put this off.
- The window to enroll in a marketplace plan will start 60 days before your Medicaid coverage ends.
- Anyone who attests to a loss of Medicaid between March 31, 2023 and July 31, 2024 can sign up for a plan through HealthCare.gov anytime in that timeframe.