Medicaid, ARHOME, and ARKids Clients

Make sure your mailing address and phone number is up-to-date. Don’t miss important renewal information.

Provider Training Information

Provider Training Information

AFMC MMIS Annual Billing Workshops

The AFMC MMIS Outreach Team will host the Arkansas Medicaid Annual Provider Billing Workshops in the following locations around the state.

Register now for one of the locations/dates below:

HopeUA at Hope – Hempstead Hall
2500 S Main St, Hope, AR 71801
Tuesday, October 18
StuttgartGrand Prairie Center, Phillips Community College
Main Conference Room
2807 US-165, Stuttgart, AR 72160
Tuesday, November 1
Little RockGeyer Springs First Baptist Church – Sanders Hall
12400 I-30, Little Rock, AR 72210
Thursday, November 10
Virtual WorkshoponlineThursday, November 10

*Attendees can choose any date/city regardless of their location.

Each workshop will begin at 9 a.m. and end at 4 p.m. with a break for lunch on your own.

Seating is limited, so please limit registration to five people per organization.
The Little Rock workshop will be streamed live for anyone not able to attend in person. The livestream link will be sent out closer to the workshop date for those who register for this option.

You will receive a reminder email approximately two days before the workshop you registered for with a link to the presentation. Please download and print the presentation if you want a copy with you at the workshop.


Morning Session
9:00-9:10 – Welcome and Introduction
9:10-9:25 – DHS Medicaid Updates
9:25-10:25 – AFMC MMIS Team Introduction and Presentation
10:25-10:45 – Vendor Break
10:45-11:15 – Gainwell Technologies-Provider Enrollment
11:15-11:30 – AFMC Provider Relations Team
11:30-12:00 – Office of Medicaid Inspector General
12:00-1:00pm – Lunch

Afternoon Session
1:00-1:30 – Electronic Visit Verification (EVV) Updates
1:30-2:00 – PASSE Updates
2:00-2:20 – Procedure Code Linking Tables
2:20-2:35 – Vendor Break
2:35-4:00 – Q&A Panel Session-Speakers and Exhibitors

PASSEs – AR Total Care, Summitt, Empower, Care Source
Office of Inspector General
AFMC Provider Relations
AFMC MMIS Outreach Specialist Team Members
Gainwell Technologies Provider Enrollment Department

We look forward to you joining us for our workshops this fall!

For additional information, please contact your AFMC MMIS Outreach Specialist.

Quick Track Training

AFMC proudly announces the quick track training series featuring short videos and corresponding handouts to get you up to speed — quickly! Each short episode in this series will instruct you on a particular skill so you can master what you need right now.

Video LinksGuides
Eligibility Verification VideoEligibility Verification Guide
Extension of Benefits VideoPrior Authorization Job Aid
Files Exchange for HCI VideoFiles Exchange for HCI Guide
How to Adjust/Edit a Claim VideoHow to Adjust/Edit a Claim Guide
How to Access a PA Letter VideoHow to Access a PA Letter Guide
How to Correct Claim Denials VideoHow to Correct Claim Denials Guide
How to Submit a LTC Census VideoHow to Submit a LTC Census Guide
How to Navigate Medicaid Manuals VideoHow to Navigate Medicaid Manuals Guide
How to Submit a Medicare/Medicaid Claim VideoUpdated: How to Submit a Medicare/Medicaid Claim Guide
How to Submit a Claim with Third Party Liability VideoHow to Submit a Claim with Third Party Liability Guide
New: Navigating the DHS Website VideoNavigating the DHS Website Guide
Portal Password Reset VideoPortal Password Reset Guide
Procedure Code Linking Tables
Timely Filing VideoTimely Filing Guide
How to Void a Claim VideoHow to Void a Claim Guide

When you’re ready, go to the Health Care Provider Portal to use what you’ve learned!

Medicaid 101 Webinars

AFMC will host a Medicaid 101 webinar each month for new and established providers and their billers. Each webinar is scheduled from 9:00 – 11:30 a.m. Dates are listed below. When registration opens, the webinar date will link to the online registration page.

January 25, 2022February 22, 2022March 29, 2022
April 26, 2022May 31, 2022June 28, 2022
July 26, 2022August 30, 2022September 27, 2022
October 25, 2022November 29, 2022December 27, 2022
Webinar Agenda
  • Introduction—MMIS Outreach Team
  • Who’s Who at Medicaid
  • Provider Enrollment
  • Provider Information
  • Policy Manuals and Fee Schedules
  • Procedure Code Tables Linking
  • Eligibility
  • Claims
  • Third Party Liability
  • Prior Authorization
  • Health Care Provider Portal
  • Things to Remember
  • Medicaid Tools and Resources
  • Eblast Sign-up
  • Evaluations
  • Questions

Recorded Medicaid 101 webinar

Medicaid 101 webinar presentation file

Recorded Webinars

View previously recorded webinars to learn at your convenience!

All Providers2021 Virtual Annual Billing Workshop
All ProviderseQHealth Prior Authorization and Extension of Benefit Training Videos
All ProvidersHealthCare Provider Portal Registration
All ProvidersMyARMedicaid Application Webinar
All ProvidersNew Provider Workshop
All ProvidersProvider Enrollment Revalidation Webinar
All ProvidersProcedure Code Linking Tables Training
ARChoices (Attendant Care and Respite) and Personal CareEVV Webinar
Dental ProvidersSubmitting and Reviewing Dental Claim Form
Developmental Rehabilitative Services and
DDS Non-Medicaid Providers
First Connections Webinar
Nursing HomesNursing Home Claims and Census Forms
Providers Billing with an Institutional Claim FormSubmitting and Reviewing Institutional Claim Form
Providers Billing with a Professional Claim FormSubmitting and Reviewing Professional Claim Form

Training Materials for Download

The following materials are available for download and can help you learn at your own pace.

TopicFile Name
2021 Virtual Annual Billing Workshop PresentationABW-2021.pdf
Attendant CareAttendCare.pdf
Home Delivered MealsHomeMeals.pdf
New Provider Workshop PresentationMMIS_NewProvWrkshp.pdf
Personal Care PresentationMMIS Training and Education Personal Care Webinar Presentation
Personal Care Response SystemPersEmerRespSys.pdf
Provider Portal Functionality – Draft ClaimsDraftClaims.pdf
Provider Enrollment Revalidation PresentationProvider Enrollment Revalidation Presentation
Targeted Case Management – Providing Needed Resource Information for ARChoices Waiver ClientsTargetedCaseMgmt.pdf

MMIS Job Aids

Job AidFile Size
Frequently Asked Questions for Portal Registration462k
Frequently Asked Questions for Trading Partners Enrollment264k
How to Check Claim Status704k
How to Link a Trading Partner ID1.1MB
How to Update PCP Caseload795k
How to Upload Documents1.5MB
MMIS Eligibility Verification1.4MB
MMIS Files Exchange for HCI1.2MB
Prior Authorization3.6MB
Registering on the Portal—Delegate2MB
Registering on the Portal—Provider1.7MB
Registering on the Portal—Trading Partners957k
Search Payment History848k
Submitting and Reviewing a Claim1.6MB
Trading Partner ID Enrollment1.4MB
Treatment History766k

Archived Training Information

Archived Webinars:

All Providers2020 AFMC/Gainwell Annual Provider Billing Workshop Recording
All ProvidersMMIS Prior Authorization Recorded April 25, 2019
All ProvidersPortal Billing for PES Users Webinar

DMS Address

P.O. Box 1437, Slot S401
Little Rock, AR 72203-1437

DMS Phone Number

Fax: 501-682-1197

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