Medicaid, ARHOME, and ARKids Beneficiaries

Watch for your renewal form, fill it out, and return it to Arkansas Medicaid right away to avoid losing Medicaid coverage if you are eligible.

Provider Training Information

Provider Training Information

On-site New Provider Workshop

June 15, 2023
9:00 AM-1:00 PM

The New Provider Workshop is designed for new Medicaid providers and providers that are established that need training for the Medicaid program. The MMIS team covers billing and policies information.

Register now!

Registration is limited. To be sure there is enough space for everyone, please limit registrations to one (1) person per organization. Attendees will check in on the first floor (behind the security desk) using a valid driver’s license or legal photo ID. You will be issued a visitor’s badge and escorted to the session.

AFMC Office – Multipurpose Room
1020 West 4th Street, Little Rock, AR 72201
Google Map

Download and print the workshop presentation.


  • Introduction – MMIS Outreach Team
  • Program Overview
  • Who’s Who at Medicaid
  • Provider Enrollment
  • Provider Information
  • Fee Schedule & Policy Manuals
  • Eligibility
  • Claims
  • Medicare
  • Third-Party Liability
  • Prior Authorization
  • Healthcare Portal
  • Training Opportunities
  • Live Demonstration
  • Procedure Code Linking Table Demo
  • Things to Remember
  • Eblast
  • Evaluations

For additional information, please contact your AFMC MMIS Outreach Specialist.

Quick Track Training

AFMC proudly announces the quick track training series featuring short videos and corresponding handouts to get you up to speed — quickly! Each short episode in this series will instruct you on a particular skill so you can master what you need right now.

Video LinksGuides
Eligibility Verification VideoEligibility Verification Guide
Explanation of Refund Check Form VideoView the updated Explanation of Refund Check form.
Extension of Benefits VideoPrior Authorization Job Aid
Files Exchange for HCI VideoFiles Exchange for HCI Guide
How to Adjust/Edit a Claim VideoHow to Adjust/Edit a Claim Guide
How to Access a PA Letter VideoHow to Access a PA Letter Guide
How to Correct Claim Denials VideoHow to Correct Claim Denials Guide
How to Submit a LTC Census VideoHow to Submit a LTC Census Guide
How to Navigate Medicaid Manuals VideoHow to Navigate Medicaid Manuals Guide
How to Submit a Medicare/Medicaid Claim VideoHow to Submit a Medicare/Medicaid Claim Guide
How to Submit a Claim with Third Party Liability VideoHow to Submit a Claim with Third Party Liability Guide
Navigating the DHS Website VideoNavigating the DHS Website Guide
Portal Password Reset VideoPortal Password Reset Guide
Procedure Code Linking Tables
Timely Filing VideoTimely Filing Guide
How to Void a Claim VideoHow to Void a Claim Guide

When you’re ready, go to the Health Care Provider Portal to use what you’ve learned!

Medicaid 101 Webinars

AFMC will host a Medicaid 101 webinar each month for new and established providers and their billers. Each webinar is scheduled from 9:00 – 11:30 a.m. Dates are listed below. When registration opens, the webinar date will link to the online registration page.

October 25, 2022November 29, 2022December 27, 2022
January 31, 2023February 28, 2023March 28, 2023
April 25, 2023May 30, 2023June 20, 2023
July 18, 2023August 29, 2023September 26, 2023
October 31, 2023November 28, 2023December 27, 2023
Webinar Agenda
  • Introduction—MMIS Outreach Team
  • Who’s Who at Medicaid
  • Provider Enrollment
  • Provider Information
  • Policy Manuals and Fee Schedules
  • Procedure Code Tables
  • Eligibility
  • Claims
  • Third Party Liability
  • Prior Authorization
  • Health Care Portal
  • Things to Remember
  • Medicaid Tools and Resources
  • Eblast Sign-up
  • Evaluations
  • Questions

Recorded Medicaid 101 webinar

Medicaid 101 webinar presentation file

Recorded Webinars

View previously recorded webinars to learn at your convenience!

All Providers2022 Annual Billing Workshop
(see presentation files below in Training Materials for Download)
All ProvidersHealthCare Provider Portal Registration
All ProvidersMyARMedicaid Application Webinar
All ProvidersNew Provider Workshop
All ProvidersProvider Enrollment Revalidation Webinar
All Providers Procedure Code Linking Tables Training
ARChoices (Attendant Care and Respite) and Personal CareEVV Webinar
Dental ProvidersSubmitting and Reviewing Dental Claim Form
Developmental Rehabilitative Services and
DDS Non-Medicaid Providers
First Connections Webinar
New! Long Term Care WorkshopLong Term Care Workshop
(see presentation files below in Training Materials for Download)
Nursing HomesNursing Home Claims and Census Forms
Providers Billing with an Institutional Claim FormSubmitting and Reviewing Institutional Claim Form
Providers Billing with a Professional Claim FormSubmitting and Reviewing Professional Claim Form

Training Materials for Download

The following materials are available for download and can help you learn at your own pace.

TopicFile Name
2022 Annual Billing Workshop PresentationsAnnual-Billing-Workshop-Presentation.pdf
Provider Relations Medicaid Updates
Electronic Visit Verification System
Provider Enrollment
Office of Medicaid Inspector General Updates
Arkansas Total Care Updates
Caresource Passe
Empower Healthcare Solutions
Summit Community Care
Attendant CareAttendCare.pdf
Home Delivered MealsHomeMeals.pdf
Long Term Care Workshop PresentationLTCworkshop.pdf
New Provider Workshop PresentationMMIS_NewProvWrkshp.pdf
Personal Care PresentationMMIS Training and Education Personal Care Webinar Presentation
Personal Care Response SystemPersEmerRespSys.pdf
Provider Portal Functionality – Draft ClaimsDraftClaims.pdf
Provider Enrollment Revalidation PresentationProvider Enrollment Revalidation Presentation
Targeted Case Management – Providing Needed Resource Information for ARChoices Waiver ClientsTargetedCaseMgmt.pdf

MMIS Job Aids

Job AidFile Size
Frequently Asked Questions for Portal Registration462k
Frequently Asked Questions for Trading Partners Enrollment264k
How to Check Claim Status704k
How to Link a Trading Partner ID1.1MB
How to Update PCP Caseload795k
How to Upload Documents1.5MB
MMIS Eligibility Verification1.4MB
MMIS Files Exchange for HCI1.2MB
Prior Authorization3.6MB
Registering on the Portal—Delegate2MB
Registering on the Portal—Provider1.7MB
Registering on the Portal—Trading Partners957k
Search Payment History848k
Submitting and Reviewing a Claim1.6MB
Trading Partner ID Enrollment1.4MB
Treatment History766k

Archived Training Information

Archived Webinars:

All Providers2020 AFMC/Gainwell Annual Provider Billing Workshop Recording
All ProvidersMMIS Prior Authorization Recorded April 25, 2019
All ProvidersPortal Billing for PES Users Webinar