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Provider Training Information

Provider Training Information

MMIS New Provider Workshop at AFMC

Thursday, June 13
9 a.m. – 1 p.m.

This workshop is geared towards new providers but is also a beneficial refresher course for established providers.

Register for the event!
Registration is limited. To ensure there is adequate seating, please limit registrations to two (2) people per organization. Please use the rear entrance next to the parking lot.

New Location:
Capitol District Event Center by AFMC
1023 West 3rd Street, Little Rock, AR 72201
Google Map

Download and print the presentation.


  • Provider Enrollment
  • Provider Information
  • Policy Manuals and Fee Schedules
  • Eligibility Verification
  • Prior Authorizations
  • Healthcare Portal
  • Things to Remember
  • Medicaid Tools and Resources
  • E-blast Sign-Up Link
  • Medicaid Contacts
  • Evaluations
  • Questions
  • Trainer Led Portal Training

Quick Track Training

AFMC proudly announces the quick track training series featuring short videos and corresponding handouts to get you up to speed — quickly! Each short episode in this series will instruct you on a particular skill so you can master what you need right now.

Video LinksGuides
Eligibility Verification VideoEligibility Verification Guide
Explanation of Refund Check Form VideoView the updated Explanation of Refund Check form.
Extension of Benefits VideoPrior Authorization Job Aid
Files Exchange for HCI VideoFiles Exchange for HCI Guide
How to Adjust/Edit a Claim VideoHow to Adjust/Edit a Claim Guide
How to Access a PA Letter VideoHow to Access a PA Letter Guide
How to Copy a Claim VideoHow to Copy a Claim Guide
How to Correct Claim Denials VideoHow to Correct Claim Denials Guide
How to Determine Benefit Plan Coverage
How to Submit a Claim with Third Party Liability VideoHow to Submit a Claim with Third Party Liability Guide
How to Submit a LTC Census VideoHow to Submit a LTC Census Guide
How to Submit a Medicare/Medicaid Claim VideoHow to Submit a Medicare/Medicaid Claim Guide
Prior Authorization Introduction Video
**Coming soon!
-How to Create a Prior Authorization Request
-How to Submit an Attachment to a
Prior Authorization
-How to Search for a Prior Authorization
-How to Request a Reconsideration for
Prior Authorization
-How to Request an Extension on a Medicaid
Utilization Management Program (MUMP)
Prior Authorization
Prior Authorization Job Aid
**The PA Job Aid will cover each of these topics.

How to Navigate Medicaid Manuals VideoHow to Navigate Medicaid Manuals Guide
Navigating the DHS Website VideoNavigating the DHS Website Guide
Portal Password Reset VideoPortal Password Reset Guide
Procedure Code Linking Tables
Timely Filing VideoTimely Filing Guide
How to Void a Claim VideoHow to Void a Claim Guide

When you’re ready, go to the Health Care Provider Portal to use what you’ve learned!

Medicaid 101 Webinars

AFMC will host a Medicaid 101 webinar each month for new and established providers and their billers. Each webinar is scheduled from 9:00 – 11:30 a.m. Dates are listed below. When registration opens, the webinar date will link to the online registration page.

April 30, 2024May 28, 2024June 25, 2024
July 30, 2024August 27, 2024September 24, 2024
October 29, 2024November 26, 2024December 31, 2024
January 28, 2025February 25, 2025March 25, 2025
April 29, 2025May 27, 2025June 24, 2025
Webinar Agenda
  • Provider Enrollment
  • Provider Information
  • Policy Manuals and Fee Schedules
  • Prior Authorizations
  • Healthcare Portal
  • Things to Remember
  • Medicaid Tools and Resources
  • Eblast Sign-Up Link
  • Medicaid Contacts
  • Evaluations
  • Questions

Recorded Medicaid 101 webinar

Medicaid 101 webinar presentation file

Recorded Webinars

View previously recorded webinars to learn at your convenience!

All Providers2024 Annual Billing Conference Recording

Annual Billing Conference Presentation
Jonathan Bibb Medicaid Provider Enrollment Compendium Presentation
AFMC Provider Relations
All ProvidersHealthCare Provider Portal Registration
All ProvidersMyARMedicaid Application Webinar
All ProvidersNew Provider Workshop
All Providers Procedure Code Linking Tables Training
ARChoices (Attendant Care and Respite) and Personal CareEVV Webinar
Dental ProvidersSubmitting and Reviewing Dental Claim Form
Developmental Rehabilitative Services and
DDS Non-Medicaid Providers
First Connections Webinar
Long Term Care WorkshopLong Term Care Workshop
(see presentation files below in Training Materials for Download)
Nursing HomesNursing Home Claims and Census Forms
Providers Billing with an Institutional Claim FormSubmitting and Reviewing Institutional Claim Form
Providers Billing with a Professional Claim FormSubmitting and Reviewing Professional Claim Form

Training Materials for Download

The following materials are available for download and can help you learn at your own pace.

TopicFile Name
Attendant CareAttendCare.pdf
Home Delivered MealsHomeMeals.pdf
Long Term Care Workshop PresentationLTCworkshop.pdf
Medicaid 101Medicaid101.pdf
New Provider Workshop PresentationNewProvWrkshp.pdf
Personal Care PresentationMMIS Training and Education Personal Care Webinar Presentation
Personal Emergency Response SystemPersEmerRespSys.pdf
Provider Portal Functionality – Draft ClaimsDraftClaims.pdf
Targeted Case Management – Providing Needed Resource Information for ARChoices Waiver ClientsTargetedCaseMgmt.pdf

MMIS Job Aids

Job AidFile Size
Frequently Asked Questions for Portal Registration462k
Frequently Asked Questions for Trading Partners Enrollment264k
How to Check Claim Status704k
How to Link a Trading Partner ID1.1MB
How to Update PCP Caseload795k
How to Upload Documents1.5MB
MMIS Eligibility Verification1.9MB
MMIS Files Exchange for HCI1.2MB
Prior Authorization3.6MB
Registering on the Portal—Delegate2MB
Registering on the Portal—Provider1.7MB
Registering on the Portal—Trading Partners957k
Search Payment History848k
Submitting and Reviewing a Claim1.6MB
Trading Partner ID Enrollment1.4MB
Treatment History766k

Archived Training Information

Archived Webinars:

All Providers2023 Annual Billing Workshop Recording
AFMC MMIS Outreach Team
Behavioral Health Services in a PCP Setting and Single Entities (FQHC and AHECS)
Provider Enrollment Updates
Fraud and Abuse – (OMIG)
Prior Authorization Updates – AFMC Clinical Services
Prior Authorization Updates (Acentra – formerly Kepro)
EVV and Home Health January 2024
Dental Updates (Delta Dental Smiles)
Dental Updates (MCNA Dental)
PASSE Updates (CareSource)
PASSE Updates (AR Total Care)
PASSE Updates (Empower)
PASSE Updates (Summit)
All Providers2022 Annual Billing Workshop
2022 Annual Billing Workshop Presentation
Provider Relations Medicaid Updates
Electronic Visit Verification System
Provider Enrollment
Office of Medicaid Inspector General Updates
Arkansas Total Care Updates
CareSource Passe
Empower Healthcare Solutions
Summit Community Care
All ProvidersAnnual Virtual Billing Workshop -Pulaski (Fall 2020)
All ProvidersMMIS Prior Authorization – April 25, 2019