Division of Medical Services

Provider Training Information

Quick Track Training

AFMC proudly announces the quick track training series featuring short videos and corresponding handouts to get you up to speed — quickly! Each short episode in this series will instruct you on a particular skill so you can master what you need right now.

Video LinksGuides
Eligibility Verification VideoEligibility Verification Guide
Files Exchange for HCI VideoFiles Exchange for HCI Guide
How to Adjust/Edit a Claim VideoHow to Adjust/Edit a Claim Guide
How to Access a PA Letter VideoHow to Access a PA Letter Guide
Portal Password Reset VideoPortal Password Reset Guide
Timely Filing VideoTimely Filing Guide
How to Void a Claim VideoHow to Void a Claim Guide

When you’re ready, go to the Health Care Provider Portal to use what you’ve learned!

Medicaid 101 Webinars

AFMC will host a Medicaid 101 webinar each month for new and established providers and their billers. Each webinar is scheduled from 9:30 – 11:30 a.m. Dates are listed below. When registration opens, the webinar date will link to the online registration page.

January 26, 2021February 23, 2021March 30, 2021
April 27, 2021May 25, 2021June 29, 2021
July 27, 2021August 24, 2021September 28, 2021
October 26, 2021November 30, 2021December 21, 2021
Webinar Agenda
  • Introduction
  • MMIS Outreach Team
  • Who’s Who at Medicaid
  • Provider Enrollment
  • Provider Information
  • Policy Manuals and Fee Schedules
  • Eligibility
  • Claims
  • Third Party Liability
  • Prior Authorization
  • Health Care Provider Portal
  • Things to Remember
  • Medicaid Tools and Resources
  • Eblast Sign-up
  • Evaluations
  • Questions

Recorded Medicaid 101 webinar

Medicaid 101 webinar presentation file

Recorded Webinars

View previously recorded webinars to learn at your convenience!

All Providers2020 AFMC/Gainwell Annual Provider Billing Workshop Recording
All ProviderseQHealth Prior Authorization and Extension of Benefit Training Videos
All ProvidersHealthCare Provider Portal Registration
All ProvidersMMIS Prior Authorization Recorded April 25, 2019
All ProvidersNew Provider Workshop
All ProvidersProvider Enrollment Revalidation Webinar
All ProvidersPortal Billing for PES Users Webinar
ARChoices (Attendant Care and Respite) and Personal CareEVV Webinar
Dental ProvidersSubmitting and Reviewing Dental Claim Form
Developmental Rehabilitative Services and
DDS Non-Medicaid Providers
First Connections Webinar
Nursing HomesNursing Home Claims and Census Forms
Providers Billing with an Institutional Claim FormSubmitting and Reviewing Institutional Claim Form
Providers Billing with a Professional Claim FormSubmitting and Reviewing Professional Claim Form

Training Materials for Download

The following materials are available for download and can help you learn at your own pace.

TopicFile Name
2020 Annual Billing Workshop Presentations
  — DXC/AFMC Presentation Fall 2020
  — ARTC Presentation 2020
  — empower Presentation
  — Summit Community Care Presentation
  — DXC Provider Enrollment Presentation
  — DPSQA Presentation
  — School-Based Services Presentation
  — AFMC Provider Relations Medicaid
       Policy & Education Presentation

Attendant CareAttendCare.pdf
Home Delivered MealsHomeMeals.pdf
New Provider Workshop PresentationMMIS_NewProvWrkshp.pdf
Personal Care PresentationMMIS Training and Education Personal Care Webinar Presentation
Personal Care Response SystemPersEmerRespSys.pdf
Provider Portal Functionality – Draft ClaimsDraftClaims.pdf
Provider Enrollment Revalidation PresentationProvider Enrollment Revalidation Presentation
Targeted Case Management – Providing Needed Resource Information for ARChoices Waiver ClientsTargetedCaseMgmt.pdf

MMIS Job Aids

Job AidFile Size
Files Exchange for HCI2.27MB
Eligibility Verification4MB
Prior Authorization6.8MB
Registering on the HealthCare Provider Portal – Provider1.8MB
Registering on the HealthCare Provider Portal – Delegates6.6MB
Registering on the HealthCare Provider Portal – Trading Partners3.8MB
Frequently Asked Questions Regarding Registering on the HealthCare Provider Portal572k
Trading Partner ID Enrollment3.5MB
How to Link Your Trading Partner ID1.1MB
Frequently Asked Questions for Trading Partner ID Enrollment341k
Search Payment History3.2MB
Submitting and Reviewing a Claim3.7MB
How to Check Claim Status786k
Treatment History852k
Updating PCP Caseload865k
Uploading Documents1.5MB

DMS Address

P.O. Box 1437, Slot S401
Little Rock, AR 72203-1437

DMS Phone Number

Fax: 501-682-1197

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