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Contact DMS

Contact DMS

NOTE: Beneficiaries with questions about eligibility should contact the Division of County Operations.

Contact Information

Division of Medical ServicesP.O. Box 1437, Slot S401
Little Rock, AR 72203-1437
Fax: 501-682-1197


Elizabeth PitmanDMS Director501-244-3944Email
Nell SmithDMS Deputy Director501-320-6291Email
William GoldenMedical Director501-320-640-Email
Kristin KoenigsfestAssistant Deputy Director for Plan Partnerships501-396-6409Email
Jonathan BibbAssistant Deputy Director for Fee for Service Medicaid501-910-6432Email
Reagan CookAssistant Deputy Director for Administration and Operations501-508-8925Email
Cynthia NeuhofelAssistant Deputy Director for the DMS Pharmacy Program501-683-4120Email
Robin RobertsDHS Arkansas Medicaid Enterprise (AME) Director501-320-3922Email
Andy MorganDMS Chief Financial Officer501-534-4125Email
Jason CallanMedicaid Chief Financial Officer501-320-6540Email

For Medicaid Providers

Electronic Data Interchange (EDI), Provider Assistance Center (PAC), and Provider Enrollment1-800-457-4454 toll-free or
Monday through Friday 8 a.m. until 5:00 p.m.
Arkansas Medicaid Provider Assistance Center1-800-457-4454
Arkansas Patient Centered Medical Home1-866-322-4696 toll-free or
You can also email at
Gainwell Technologies Enrollment Unit1-800-457-4454
Local: 501-376-2211
Fax: 501-374-0746
Medicaid Provider Enrollment Unit
Gainwell Technologies
P.O. Box 8105
Little Rock, AR 72203-8105
Magellan Pharmacy Call Center1-800-424-7895
Pharmacy Support – Option 1
Prescriber Support – Option 2
Web Support – Option 4, then Option 1
Fax: 1-800-424-7976
Call center hours are Monday through Friday 8 a.m. until 5 p.m.
Web support hours are Monday through Friday 9 a.m. until 8 p.m.

For Medicaid Beneficiaries

Arkansas Medicaid General Customer Assistance, Telecommunication Device for the Deaf (TDD)1-501-682-8933
Arkansas Medicaid Non-Emergency Transportation Helpline1-888-987-1200
ARKids First Health Insurance1-888-474-8275
ConnectCare, Telecommunication Device for the Deaf (TDD)1-800-275-1131
Help Desk – Coverage, Bills, Denial Letters, Other services1-800-482-5431 – Available Monday-Friday 8-4:30 p.m.
Help Desk – Lost/did not get Medicaid Card, Eligibility1-800 482-8988 or 501-682-8233 – Available Monday-Friday 8-4:30 p.m.
Magellan Pharmacy Call Center1-800-424-7895
Beneficiary Support – Option 3
Web Support – Option 4, then Option 1
Call center hours are Monday through Friday 8 a.m. until 5 p.m.
Web support hours are Monday through Friday 9 a.m. until 8 p.m.
Para Español1-800-482-8988 en el estado/línea gratuita o 501-682-1661 local/fuera del estado de lunes a viernes 8 a.m. hasta las 4:30 p.m.

Other Important Numbers

Arkansas Medicaid Claims Questions Information Line
(coverage, bills, beneficiary denial letters, or other services)
Arkansas Medicaid Complaint Hotline (for complaints about healthcare)1-888-987-1200
Arkansas Medicaid Complaint Hotline, Telecommunication Device for the Deaf (TDD) (for complaints about healthcare)1-800-285-1131
Arkansas Medicaid Fraud and Abuse Hotline1-800-422-6641