Medicaid, ARHOME, and ARKids Beneficiaries

Watch for your renewal form, fill it out, and return it to Arkansas Medicaid right away to avoid losing Medicaid coverage if you are eligible.

Contact DMS

Contact DMS

NOTE: Beneficiaries with questions about eligibility should contact the Division of County Operations.

Contact Information

Division of Medical ServicesP.O. Box 1437, Slot S401
Little Rock, AR 72203-1437
Fax: 501-682-1197


Elizabeth PitmanDMS Director501-244-3944Email
Nell SmithDMS Deputy Director501-320-6291Email
William GoldenMedical Director501-320-640-Email
Kristin KoenigsfestAssistant Deputy Director for Plan Partnerships501-396-6409Email
Jonathan BibbAssistant Deputy Director for Fee for Service Medicaid501-910-6432Email
Reagan CookAssistant Deputy Director for Administration and Operations501-508-8925Email
Cynthia NeuhofelAssistant Deputy Director for the DMS Pharmacy Program501-683-4120Email
Robin RobertsDHS Arkansas Medicaid Enterprise (AME) Director501-320-3922Email
Andy MorganDMS Chief Financial Officer501-534-4125Email
Jason CallanMedicaid Chief Financial Officer501-320-6540Email

For Medicaid Providers

Arkansas Incentive Payment Team (AIPT), Electronic Data Interchange (EDI), Provider Assistance Center (PAC), and Provider Enrollment1-800-457-4454 in-state toll-free
501-376-2211 local and out-of-state
Monday through Friday 8 a.m. until 5:00 p.m.
Arkansas Medicaid Provider Assistance Center1-800-457-4454
Arkansas Payment Improvement Initiative1-866-322-4696 in-state toll-free or
501-301-8311 local and out-of-state
You can also email at
Gainwell Technologies Enrollment Unit1-800-457-4454
Local: 501-376-2211
Fax: 501-374-0746
Medicaid Provider Enrollment Unit
Gainwell Technologies
P.O. Box 8105
Little Rock, AR 72203-8105
Magellan Pharmacy Call Center1-800-424-7895
Pharmacy Support – Option 1
Prescriber Support – Option 2
Web Support – Option 4, then Option 1
Fax: 1-800-424-7976
Call center hours are Monday through Friday 8 a.m. until 5 p.m.
Web support hours are Monday through Friday 9 a.m. until 8 p.m.

For Medicaid Clients

Arkansas Medicaid General Customer Assistance, Telecommunication Device for the Deaf (TDD)1-501-682-8933
Arkansas Medicaid Non-Emergency Transportation Helpline1-888-987-1200
ARKids First Health Insurance1-888-474-8275
ConnectCare, Telecommunication Device for the Deaf (TDD)1-800-275-1131
Help Desk – Coverage, Bills, Denial Letters, Other services1-800-482-5431 – Available Monday-Friday 8-4:30 p.m.
Help Desk – Lost/did not get Medicaid Card, Eligibility1-800 482-8988 or 501-682-8233 – Available Monday-Friday 8-4:30 p.m.
Magellan Pharmacy Call Center1-800-424-7895
Beneficiary Support – Option 3
Web Support – Option 4, then Option 1
Call center hours are Monday through Friday 8 a.m. until 5 p.m.
Web support hours are Monday through Friday 9 a.m. until 8 p.m.
Para Español1-800-482-8988 en el estado/línea gratuita o 501-682-1661 local/fuera del estado de lunes a viernes 8 a.m. hasta las 4:30 p.m.

Other Important Numbers

Arkansas Medicaid Claims Questions Information Line
(coverage, bills, beneficiary denial letters, or other services)
Arkansas Medicaid Complaint Hotline (for complaints about healthcare)1-888-987-1200
Arkansas Medicaid Complaint Hotline, Telecommunication Device for the Deaf (TDD) (for complaints about healthcare)1-800-285-1131
Arkansas Medicaid Fraud and Abuse Hotline1-800-422-6641