The Division of Provider Services and Quality Assurance improves the quality of life for Arkansans through provider engagement and oversight. It is responsible for the certification, licensing, and surveying of long-term care and Medicaid providers. DPSQA also conducts quality assurance activities to review outcomes and determine compliance and promote workforce development.
DPSQA is divided into three units:
- Office of Long-term Care licenses, surveys, and regulates long term care facilities, such as skilled nursing facilities. This unit also investigates all nursing home complaints.
- Community Services licenses, certifies, and regulates assisted living facilities, home and community-based programs day treatment programs, and alcohol and drug abuse treatment providers. This unit also reviews concerns, complaints, and allegations of substandard care as it relates to facility practices.
- Performance & Engagement is the first point of contact for allegations of abuse, neglect, and exploitation in non-long-term care settings and processes requests from providers for background checks for potential employees. This unit also oversees the certified nursing assistant and certified nursing home administrator training.