The Division of Provider Services and Quality Assurance improves the quality of life for Arkansans through provider engagement and oversight. It is responsible for the certification, licensing, and surveying of long-term care and Medicaid providers. DPSQA also conducts quality assurance activities to review outcomes and determine compliance and promote workforce development.

DPSQA is divided into three units:

• Office of Long-term Care licenses, surveys, and regulates long-term care facilities, such as skilled nursing facilities, intermediate care facilities, and Psychiatric Residential Treatment Facilities (PRTFs). This unit also investigates all nursing home complaints and all long-term care facility complaints related to failed facility practices.
• Office of Community Services (Home & Community Based Services-HCBS) licenses, certifies, and regulates assisted living facilities, home and community-based programs, day treatment programs, and alcohol and drug abuse treatment providers. This unit also reviews concerns, complaints, and allegations of substandard care as it relates to facility practices.
• Performance & Engagement. This unit is the hub of the division. It is the first point of contact for allegations of abuse, neglect, and exploitation in long-term care facilities and other types of facilities. This unit also determines eligibility of applicants to work in long-term care facilities or to provide waiver services. Finally, the unit oversees the following programs and services:
  • Occupational Licensing – The division oversees the Certified Nurse Aid Training Program and the Certified Nursing Home Administrator program.
  • Placement & Residential Licensing (Child Welfare Agencies) licenses, surveys and regulates Child Welfare Agencies including Foster and Adoption Agencies, Emergency Placement Agencies, and Emergency Residential Facilities. This unit also investigates all child welfare licensing complaints and coordinates with the Child Welfare Agency Review Board (CWARB).