Contact DPSQA

Contact DPSQA

OfficeAddressPhoneEmail
Division of Provider Services and Quality Assurance700 Main Street Slot S-427
Little Rock, AR  72203-1437  
501-682-2441 

Staff

NameTitlePhoneEmail
Martina SmithDivision Director​501-396-6165Email
Sarah SchmidtDeputy Director501-320-6555Email
Melody Jones-BlackwellOffice of Long Term Care Director501-320-6495Email
VacantAssistant Director for Community Services Licensure/Certification​501-320-6599Email
Lee HonorableAssistant Director for Performance and Engagement501-320-6385Email
Liz MillerHuman Resources Manager​501-320-6002Email
Tracii LaettnerChief Fiscal Officer, DPSQA​501-396-6367Email
Nikki CatonInformation Technology Manager501-320-8986Email

Abuse & Neglect Facility Reports 

NameEmailPhone
Latrinia Joyneremail 501-371-1309

Choices In Living Resource Center 

NameEmailPhone
Toll-Freeemail 866-801-3435
Wendy Miller-Supervisoremail 501-320-6566
Resource Center is open from 8:00am to 4:00pm Monday through Friday. For more information on the Choices In Living Resource Center, or download LTSS or Medicaid forms, please visit the Choices in Living Resource Center webpage.

CNA Training & Certification

NameEmailPhone
NATP Certification Unitemail 
Lori Roseemail501-320-6398
For questions on scheduling CNA certification exams or renewing your CNA certification, please visit the TMU Arkansas website.

CNA Training Reimbursement (Facility-Based Programs)

NameEmailPhone
NATP Certification Unitemail 
Lori Roseemail501-320-6398

Complaints (OLTC)

NameEmailPhone
Faye Garlandemail501-320-6241
Nursing Facilities, Human Development Centers, ICFs, and PRTFs (related to restraints and seclusion)

Complaints (HCBS)

NameEmailPhone
Christy Wilsonemail501-320-6233
Acute Crisis Unit, Adult Day Care, Adult Day Health Care, ADDTs, Alcohol & Other Drug Abuse Treatment Programs, ARChoices, ALFs I&II, Behavioral Health Agencies, Community Support System Providers, EIDT, Independent Licensed Practitioner, PACE, Partial Hospitalization, Personal Care, Post Acute Head Injury, RCF, Residential Community Reintegration, Targeted Case Management, Therapeutic Communities

Criminal Background Check

NameEmailPhone
Brigham Gibson-Oliveremail 501-320-6288
Long-Term Care Facilities, IndpendentChoices/Self-Direction (Palco), ADDT, CES Waiver

Discharge Appeals (Long-Term Care Facilities)

NameEmailPhone
Teresa Crowderemail501-320-6271

Employment Clearance Registry (Long-Term Care Facilities)

NameEmailPhone
Brigham Gibson-Oliveremail501-320-6288
Employment Clearance Registry (ECR) requests must be submitted on the request form located on the Employment Clearance Registry page

Enforcement (Nursing Facilities – Federal)

NameEmailPhone
Amanda Smithemail 501-320-3963

Form 704 – Medical Needs Determination for Nursing Facility Placement/Waiver

NameEmailPhone
Rebecca Fallen- RN Supervisoremail501-396-6422
Med Needs Quickbase Systememail 

Freedom of Information

NameEmailPhone
Wanda Goreeemail501-320-6119
Brigham Gibson-Oliveremail501-320-6288
To make a Freedom of Information Act (FOIA) request, please visit the DHS FOIA webpage.

ICF/IID Placement Determinations

NameEmailPhone
Sandrae Nicholson- RN Coordinatoremail501-320-6274
Melody Jones Blackwell- RN Manageremail501-320-6495

IndependentChoices/Self-Direction

NameEmailPhone
Wendy Milleremail501-320-6566
Tami Rogersemail501-320-6583

MDS/RAI

NameEmailPhone
Deborah Dees, RN Supervisoremail501-320-6419

MDS Upload

NameEmailPhone
Abbie Palmeremail501-320-6278

Medical Needs Determination/PASRR

NameEmailPhone
Sandrae Nicholson- RN Coordinatoremail501-320-6274
Melody Jones-Blackwellemail501-320-6495

Medical Need Determinations for Waivers – Alternatives for Adults with Physical Disabilities | Assisted Living | ARChoices | HCBS

NameEmailPhone
Sandrae Nicholson- RN Coordinatoremail501-320-6274
Melody Jones Blackwell-RN Manageremail501-320-6495

Medicare/Medicaid Bed Certification

NameEmailPhone
Kenneth Hanftemail501-320-6194

Nursing Facility Administrator Program

NameEmailPhone
Nursing Home Administrator Licensing Unitemail 

Nursing Facility & ICF/IID Licensure

NameEmailPhone
Kenneth Hanftemail501-320-6194

Nursing Facility & ICF/IID DON Changes

NameEmailPhone
Kenneth Hanftemail501-320-6194

Nursing Facility Survey Review

NameEmailPhone
Amanda Smith- RN Supervisoremail501-320-3963
Sandra Broughtonemail501-320-6182
Connie Loweemail501-320-3932
Lori Hobbsemail501-320-6242
Theresa Forrestemail501-320-6235
 

Nursing Facility State Survey

NameEmailPhone
Rebecca Fallen- RN Supervisoremail501-396-6422
Stacey Williams- Program Manageremail501-320-6460

Staff Development (Office of Long Term Care)

NameEmailPhone
Deborah Dees- RN Supervisoremail 501-396-6419

TEFRA

NameEmailPhone
Sandrae Nicholson- RN Coordinatoremail501-320-6274
Rebecca Fallen- RN Supervisoremail501-396-6422

DPSQA Address

700 Main Street Slot S-427
Little Rock, AR  72203-1437 

DPSQA Phone Number

501-682-2441

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