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Contact DPSQA

Contact DPSQA

OfficeAddressPhone
Division of Provider Services and Quality Assurance700 Main Street Slot S-427
Little Rock, AR  72203-1437  
501-682-2441

Staff

NameTitlePhoneEmail
Martina SmithDivision Director​501-396-6165Email
Sarah SchmidtDeputy Director501-320-6555Email
Rebecca FallenAssistant Director for the Office of Long Term Care501-396-6422Email
Taniesha Richardson-WileyAssistant Director for the Office of Community Services Licensure/Certification​501-320-6321Email
Lee HonorableAssistant Director for the Office of Performance and Engagement501-320-6385Email
Liz MillerHuman Resources Manager​501-320-6002Email
Rhonda WilliamsChief Fiscal Officer, DPSQA​501-683-6411Email
Nikki CatonInformation Technology Manager501-320-8986Email

Abuse & Neglect Facility Reports 

NameEmailPhone
Latrinia Joyneremail 501-371-1309

Choices In Living Resource Center 

NameEmailPhone
Toll-Freeemail866-801-3435
Donald Kelly-Supervisoremail501-682-2447
Resource Center is open from 8:00am to 4:00pm Monday through Friday. For more information on the Choices In Living Resource Center, or download LTSS or Medicaid forms, please visit the Choices in Living Resource Center webpage.

CNA Training & Certification

NameEmailPhone
NATP Certification Unitemail 
Lori Roseemail501-320-6398
For questions on scheduling CNA certification exams or renewing your CNA certification, please visit the TMU Arkansas website.

CNA Training Reimbursement (Facility-Based Programs)

NameEmailPhone
NATP Certification Unitemail 
Lori Roseemail501-320-6398

Complaints (OLTC)

NameEmailPhone
Sheryl Shuteemail501-320-6259
Nursing Facilities, Human Development Centers, ICFs, and PRTFs (related to restraints and seclusion)

Complaints (HCBS)

NameEmailPhone
Christy Wilsonemail501-320-6233
Acute Crisis Unit, Adult Day Care, Adult Day Health Care, ADDTs, Alcohol & Other Drug Abuse Treatment Programs, ARChoices, ALFs I&II, Behavioral Health Agencies, Community Support System Providers, EIDT, Independent Licensed Practitioner, PACE, Partial Hospitalization, Personal Care, Post Acute Head Injury, RCF, Residential Community Reintegration, Targeted Case Management, Therapeutic Communities

Criminal Background Check

NameEmailPhone
Ebony Madisonemail 501-534-4130
Long-Term Care Facilities, IndependentChoices/Self-Direction (Palco), ADDT, CES Waiver

Discharge Appeals (Long-Term Care Facilities)

NameEmailPhone
Teresa Crowderemail501-320-6271

Employment Clearance Registry (Long-Term Care Facilities)

NameEmailPhone
Ebony Madisonemail501-534-4130
Employment Clearance Registry (ECR) requests must be submitted on the request form located on the Employment Clearance Registry page

Enforcement (Nursing Facilities – Federal)

NameEmailPhone
Sandra Broughtonemail501-320-6182
Rebecca Fallenemail501-396-6422

Form 704 – Medical Needs Determination for Nursing Facility Placement/Waiver

NameEmailPhone
Sandrae Nicholsonemail501-320-6274
Med Needs Quickbase Systememail 

Freedom of Information

NameEmailPhone
Wanda Goreeemail501-320-6119
Ebony Madisonemail501-534-4130
To make a Freedom of Information Act (FOIA) request, please visit the DHS FOIA webpage.

ICF/IID Placement Determinations

NameEmailPhone
Sandrae Nicholsonemail501-320-6274
Rebecca Fllenemail501-396-6422

IndependentChoices/Self-Direction

NameEmailPhone
Wendy Milleremail501-320-6566
Tami Rogersemail501-320-6583

MDS/RAI

NameEmailPhone
Elise Foardemail501-324-9645

MDS Upload

NameEmailPhone
Abbie Palmeremail501-320-6278

Medical Needs Determination/PASRR

NameEmailPhone
Sandrae Nicholsonemail501-320-6274
Rebecca Fallenemail501-396-6422

Medical Need Determinations for Waivers – Alternatives for Adults with Physical Disabilities | Assisted Living | ARChoices | HCBS

NameEmailPhone
Sandrae Nicholsonemail501-320-6274
Rebecca Fallenemail501-396-6422

Medicare/Medicaid Bed Certification

NameEmailPhone
OLTC Licensure Certification Unitemail
Kenneth Hanftemail501-320-6194

Nursing Facility Administrator Program

NameEmailPhone
Nursing Home Administrator Licensing Unitemail 

Nursing Facility & ICF/IID Licensure

NameEmailPhone
Kenneth Hanftemail501-320-6194

Nursing Facility & ICF/IID DON Changes

NameEmailPhone
Lori Roseemail501-320-6398

Nursing Facility Survey Review

NameEmailPhone
Rebecca Fallenemail501-396-6422
Sandra Broughtonemail501-320-6182
Connie Loweemail501-320-3932
Lori Hobbsemail501-320-6242
Theresa Forrestemail501-320-6235
 

Nursing Facility State Survey

NameEmailPhone
Faye Garlandemail501-320-6241
Stacey Williamsemail501-320-6460

Staff Development (Office of Long Term Care)

NameEmailPhone
Elise Foardemail 501-324-9645

TEFRA

NameEmailPhone
Sandrae Nicholsonemail501-320-6274
Rebecca Fallenemail501-396-6422

DPSQA Address

700 Main Street Slot S-427
Little Rock, AR  72203-1437 

DPSQA Phone Number

501-682-2441

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