Medicaid, ARHOME, and ARKids Clients

Make sure your mailing address and phone number is up-to-date. Don’t miss important renewal information.

Contact DPSQA

Contact DPSQA

OfficeAddressPhone
Division of Provider Services and Quality Assurance700 Main Street Slot S-427
Little Rock, AR  72203-1437  
501-682-2441

Staff

NameTitlePhoneEmail
Martina SmithDivision Director​501-396-6165Email
Sarah SchmidtDeputy Director501-320-6555Email
Rebecca FallenAssistant Director for the Office of Long Term Care501-396-6422Email
Taniesha Richardson-WileyAssistant Director for the Office of Community Services Licensure/Certification​501-320-6321Email
Lee HonorableAssistant Director for the Office of Performance and Engagement501-320-6385Email
Liz MillerHuman Resources Manager​501-320-6002Email
Rhonda WilliamsChief Fiscal Officer, DPSQA​501-683-6411Email
Rashad CampbellInformation Technology Manager501-320-3919Email

Abuse & Neglect Facility Reports 

NameEmailPhone
Latrinia Joyneremail 501-396-6218

Choices In Living Resource Center 

NameEmailPhone
Toll-Freeemail866-801-3435
Resource Center is open from 8:00am to 4:00pm Monday through Friday. For more information on the Choices In Living Resource Center, or download LTSS or Medicaid forms, please visit the Choices in Living Resource Center webpage.

CNA Training & Certification

NameEmailPhone
NATP Certification Unitemail 
Lori Roseemail501-320-6398
For questions on scheduling CNA certification exams or renewing your CNA certification, please visit the TMU Arkansas website.

CNA Training Reimbursement (Facility-Based Programs)

NameEmailPhone
NATP Certification Unitemail 
Lori Roseemail501-320-6398

Complaints (OLTC)

NameEmailPhone
Teresa Crowderemail800-582-4887
Glenda Cooperemail800-582-4887
Nursing Facilities, Human Development Centers, ICFs, and PRTFs (related to restraints and seclusion)

Complaints (HCBS)

NameEmailPhone
Julie Winfreyemail501-320-6236
Acute Crisis Unit, Adult Day Care, Adult Day Health Care, ADDTs, Alcohol & Other Drug Abuse Treatment Programs, ARChoices, ALFs I&II, Behavioral Health Agencies, Community Support System Providers, EIDT, PACE, Partial Hospitalization, Personal Care, Post Acute Head Injury, RCF, Residential Community Reintegration, Targeted Case Management, Therapeutic Communities

Criminal Background Check

NameEmailPhone
Si’mone Griceemail 501-534-4130
Long-Term Care Facilities, IndependentChoices/Self-Direction (Palco), ADDT, CES Waiver

Discharge Appeals (Long-Term Care Facilities)

NameEmailPhone
Teresa Crowderemail501-320-6271

Employment Clearance Registry (Long-Term Care Facilities)

NameEmailPhone
Si’mone Griceemail501-396-6067
Employment Clearance Registry (ECR) requests must be submitted on the request form located on the Employment Clearance Registry page

Enforcement (Nursing Facilities – Federal) Nursing Facility Survey Review

NameEmailPhone
Felicia Harrisemail501-320-6438
Suzanne Yarberryemail501-251-6664

Form 704 – Medical Needs Determination for Nursing Facility Placement/Waiver

NameEmailPhone
Sandrae Nicholsonemail501-320-6274
Med Needs Quickbase Systememail 

Freedom of Information

NameEmailPhone
Wanda Goreeemail501-320-6119
Si’mone Griceemail501-534-4130
To make a Freedom of Information Act (FOIA) request, please visit the DHS FOIA webpage.

ICF/IID Placement Determinations, Medical Needs Determination / PASRR, TEFRA

NameEmailPhone
Sandrae Nicholsonemail501-320-6274
Brenda Faye Garlandemail501-320-6241

IndependentChoices/Self-Direction

NameEmailPhone
Wendy Milleremail501-320-6566

MDS/RAI, Staff Development (Office of Long Term Care)

NameEmailPhone
Deanna Bryantemail501-682-6480

MDS Upload

NameEmailPhone
Abbie Palmeremail501-320-6278
Timothy Fosheeemail501-218-8293

Medicare/Medicaid Bed Certification, Nursing Facility & ICF / IID Licensure

NameEmailPhone
OLTC Licensure Certification Unitemail
Kenneth Hanftemail501-320-6194
Stacey Williamsemail501-320-6460
Brenda Faye Garlandemail501-320-6241

Nursing Facility Administrator Program

NameEmailPhone
Nursing Home Administrator Licensing Unitemail 

Nursing Facility & ICF/IID DON Changes

NameEmailPhone
Lori Roseemail501-320-6398

Nursing Facility State Survey

NameEmailPhone
Brenda Faye Garlandemail501-320-6241
Stacey Williamsemail501-320-6460