Welcome to the Arkansas Medicaid EVV information page! Below you will find sections for each phase of the Arkansas EVV implementation: Personal Care Services (PCS) and Home Health (HH).
If you have any questions, concerns, feedback, or general inquiries, please see the mostly frequently used contact information below. Please note there is a more comprehensive contact list that can be found here: EVV Contact Information for Providers.
| Arkansas Medicaid EVV Helpdesk | [email protected] | This goes directly to the State and should be used for anything related to Medicaid policy, general EVV inquiries, and can also be used if you’re just not sure where to go for help. |
| Gainwell Provider Enrollment | (501) 376-2211 https://humanservices.arkansas.gov/divisions-shared-services/medical-services/provider-enrollment/ | Gainwell Provider Enrollment can assist with PINs and PIN applications, Change of Ownership, agency contact and location information, and other related items. |
| AuthentiCare Support (Fiserv) | [email protected] | This goes to the AuthentiCare Support / Fiserv team who can assist with anything related to AuthentiCare functionality. |
