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Division of Provider Services & Quality Assurance

Improving the quality of life for all Arkansans through provider engagement and oversight.

Overview

The Division of Provider Services and Quality Assurance (DPSQA) is responsible for the certification, licensing, and surveying functions formerly performed in the following DHS divisions:

Additionally, DPSQA conducts Quality Assurance activities to review outcomes and determine compliance, and promote Workforce Development. The new centralized division is a fundamental shift in how DHS interacts with Medicaid providers and how providers interact with us.

Mission

DPSQA will consolidate and create efficiencies for DHS and providers in the certification, licensing, and surveying functions and will 1.) give the DHS provider network a source of consistent quality assurance, quality training, and technical assistance, and 2.) assess provider workforce development needs, develop strategies to address these needs, and engage stakeholders and partners in implementing those strategies.

Through these efficiencies, consolidations, and consistencies, DPSQA will reduce unnecessary redundancy, improve interactions with providers, and determine whether the services our clients receive are of high quality. DPSQA will operate in full alignment with the DHS Mission and reflect DHS’s core and operational values: Together we improve the quality of life of all Arkansans through provider engagement and oversight that protects the vulnerable, fosters independence, and promotes better health through continuous quality improvement.

Goals

DPSQA’s goal is to address many of the challenges currently faced by providers having to comply with requirements across DHS as well as challenges within DHS. DPSQA will:

Contact Information

Office Address Phone Email
Division of Provider Services and Quality Assurance

700 Main Street Slot S-427
Little Rock, AR  72203-1437  

501-320-6287

Staff

Name Title Phone Email
Jerald Sharum Division Director

​501-320-6545

Email
Cecilia Vinson Office of Long Term Care Director

501-320-6438

Email
Johnathan Jones Assistant Director for Community Services Licensure/Certification

​501-320-6599

Email
Vacant Assistant Director for Quality Assurance and Provider Engagement
Liz Miller Human Resources Manager

​501-320-6002

Email
Craig Nunemaker Chief Fiscal Officer, DPSQA

​501-537-2063

Email
Nikki Caton Information Technology Manager

501-320-8986

Email
Arkansas Department of Human Services
Arkansas Department of Human Services

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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