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Division of Provider Services and Quality Assurance

Improving the quality of life for all Arkansans through provider engagement and oversight.

Overview

The Division of Provider Services and Quality Assurance (DPSQA) is responsible for the certification, licensing, and surveying functions formerly performed in the following DHS divisions:

Additionally, DPSQA conducts Quality Assurance activities to review outcomes and determine compliance, and promote Workforce Development. The new centralized division is a fundamental shift in how DHS interacts with Medicaid providers and how providers interact with us.

Mission

DPSQA will consolidate and create efficiencies for DHS and providers in the certification, licensing, and surveying functions and will 1.) give the DHS provider network a source of consistent quality assurance, quality training, and technical assistance, and 2.) assess provider workforce development needs, develop strategies to address these needs, and engage stakeholders and partners in implementing those strategies.

Through these efficiencies, consolidations, and consistencies, DPSQA will reduce unnecessary redundancy, improve interactions with providers, and determine whether the services our clients receive are of high quality. DPSQA will operate in full alignment with the DHS Mission and reflect DHS’s core and operational values: Together we improve the quality of life of all Arkansans through provider engagement and oversight that protects the vulnerable, fosters independence, and promotes better health through continuous quality improvement.

Goals

DPSQA’s goal is to address many of the challenges currently faced by providers having to comply with requirements across DHS as well as challenges within DHS. DPSQA will:

Staff

Name Title Phone Email
Craig Cloud Director

501-320-6439

Email
Dr. Victoria Evans Assistant Director - Quality Assurance, Workforce Assessment, & Provider Engagement

501-320-3964

Email
Sherri Proffer Assistant Director - Community Services Licensure & Certification

501-320-6192

Email
Carol Shockley Assistant Director - Office of Long Term Care

‚Äč501-682-8485

Email

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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