Electronic Visit Verification (EVV) Information Links
The following links have been archived and will not be updated after April 2026.
There is a new FAQ about changes to certification requirements for Personal Care Providers! Click HERE to access the FAQ.
Our partners at the Arkansas Foundation for Medical Care (AFMC) created a flyer with additional details about the changes in certification requirements. Click here to access the AFMC flyer.
There is also a new flyer highlighting some important resources for new Medicaid providers for Personal Care, Attendant Care, and Respite services. Click HERE to access the flyer.
For general provider assistance, please also reference the AFMC Provider Outreach Specialists Information Sheet.
Personal Care Services (PCS)
The following links have been archived and will not be updated after April 2026.
Documents and Resources
- Arkansas EVV Declaration Form
- PCS Attestation
- AuthentiCare Quick Reference Guide
- Third-party EVV System Certification Process (Visual)Arkansas DHS EVV System Rules, Attestation, and Instructions
- EVV Personal Care Services Frequently Asked Questions (FAQs) for Providers
Previous Communication Regarding the EVV Personal Care Services Implementation
Please find previous communication regarding the EVV implementation below. Please note these prior communications are for reference only.
- August 2024 – Change of Address Form How to Upload Form to Provider Portal
- December 2023 – Information regarding inactivation of audit for PC before AC
- December 2023 – Use of Personal Care hours before Attendant Care hours, and AuthentiCare instructions
- November 2023 – PC and AC MMIS Information
- September 2023 – EVV Email Inbox
- October 2023 – Denied Claims Due to Incorrect Provider Medicaid ID
- May 2023 – Policy Question
- September 2022 – MMIS Cutoff Information
- May 2022 – Attendant Care Rate Change for ACR Originated Claims
- May 2022 – Attendant Care Rate Change MMIS Adjustment
- May 2022 – AuthentiCare Exception Codes A2 and A3
- February 2022 – Attendant Care Rate Change
- January 2022 – Update and Survey
- September 2021 – 835 processing
- September 2021 – Q&A session update
- August 2021 – Claim Resubmission Process
- July 2021 – Billing Cutoff Update
- July 2021 – File Timing Information
- July 2021 – Batch Submission Info
- July 2021 – Special Characters FYI
- July 2021 – AuthentiCare July Release
- July 2021 – Billing Cutoff Reminder and Claim Information
- July 2021 – Claim Submission Clarification
- June 2021 – Payer Assignment
- June 2021 – Split Shift Information
- April 2021 – AuthentiCare Mobile App for iOS
- March 2021 – AuthentiCare Mobile Release for Android
- March 2021 – Software Upgrade
- January 2021 – Date Update and Geofence Information
- January 2021 – Provider Meetings
- September 2020 – Training Information
- July 2020 – System Selection Bulletin