Department of Human Services

Customer Service Center Final

Announcement:-Requests for Proposals
Number:-710-25-078
Closing-Date:-03/16/2026 1:00 pm
Posting-Date:-01/15/2026 2:00 pm
Contact:-Tamara DeBord
Contact-Phone:-501-683-5969
Address:-700 Main Street, Little Rock, AR 72201

710-25-078 Solicitation

710-25-078 Attachment A – Contract and Grant Disclosure Form

710-25-078 Attachment B – Written Question(s)

710-25-078 Attachment C – Performance Based Contracting

710-25-078 Attachment D – Terms and Conditions

710-25-078 Attachment E – Services Contract

710-25-078 Attachment F – Business Associate Agreement

710-25-078 Attachment G – Organizational or Personal Conflict of Interest

710-25-078 Attachment H – Statement of Attestation

710-25-078 Attachment I – Key Personnel

710-25-078 Attachment J – Data Sharing Agreement

710-25-078 Attachment K – Technical Proposal Packet

710-25-078 Attachment L – Cost Proposal

710-25-078 Attachment M – Official Bid Price Sheet

710-25-078 Attachment N – Requirements

710-25-078 Attachment O – Client History Form

710-25-078 Addendum 1

710-25-078 Addendum 2

Bidder’s Library

Exhibit 1 – DHS Policies

Exhibit 2 – OST Policies

Exhibit 3 – Revision 2 Forthcoming Resources

Exhibit 4 – Table 2 – Program Information

Exhibit 5 – ARIES and EMCI Overview

Exhibit 6 – ARIES System Architecture

Exhibit 7 – EMCI Deep Dive Redacted

Exhibit 8 – EMCI Create Individual Web Service

Exhibit 9 – EMCI Update Individual Web Service

Exhibit 10 – EMCI Match Individual Web Service

Exhibit 11 – EMCI Search Individual Web Service

Exhibit 12 – EMCI Search Individual Details Web Service

Exhibit 13 – EMCI Merge/Unmerge Individual Web Service

Exhibit 14 – EMCI Alert Web Service

Exhibit 15 – AME CORE MMIS

Exhibit 16 – CHRIS Overview

Exhibit 17 – KPI Report Years 2023 – 2025

Exhibit 18 – Weekly Call Volumes for Years 2023 – 2025

Exhibit 19 – Call Center Weekly Reports for Years 2023 – 2025

Live Bid Opening – TUESDAY, MARCH 17, 2026, at 2:00 p.m., CST:

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Meeting ID: 210 471 692 746 11

Passcode: UH9QX388

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+1 501-244-3310,,963445355# United States, Little Rock

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Phone conference ID: 963 445 355#