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DHS’s Response to COVID-19 for Providers

If you have policy questions relating to COVID-19, please email us at provider@dhs.arkansas.gov.

DHS wants to assure you that prior authorizations are being processed, claims and invoices are being processed and paid. 

Note: If you work with a program that allows paper claims or invoices, please know that you could experience a delay in payment as this situation evolves. We encourage providers to submit electronic claims to ensure payment more quickly.

Enrolled Medicaid providers can register for the online Medicaid Provider Portal to submit electronic claims by visiting: https://portal.mmis.arkansas.gov/armedicaid/provider/Home/ProviderEnrollment

Has DHS Issued Any Guidance to Providers During this Time?

As we work to ensure the essential services DHS provides through providers like you, we may come across rules or regulations that we need to temporarily suspend to ensure we can meet the needs of our clients. You can find a list of suspended rules here:

Medicaid:

Centers for Medicare & Medicaid Services (CMS): 

Childcare:

For childcare voucher providers who remain open through April 17, DCCECE will reimburse through claim payment an additional $10 per infant/toddler, $7 per preschool, and $5 school-age/out of school time care for children receiving federal child care assistance through the Child Care Development Block Grant.

Helpful Numbers for Providers

Federal Laws Passed in Response to COVID-19

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Arkansas Department of Human Services
Arkansas Department of Human Services

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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