DHS’s Response to COVID-19
|Updates made as the situation evolves.|
During this public health emergency, we want to make sure that our clients and providers across all of our programs have the latest information on what the Arkansas Department of Human Services (DHS) is doing about coronavirus (COVID-19) as well as reliable, up-to-date information about how the virus is affecting the State. Using these buttons, our providers and clients can get the latest updates from DHS:
We want to assure you that providers are continuing to be paid for services, prior authorizations are being approved, applications and renewals are being processed, and services for clients will continue.
Helpful Resources During COVID-19
- COVID-19 Information & Screening
- COVID-19 Direct Care Worker Payment
- Other Helpful COVID-19 Sites
- Finding Quality Childcare
- Non-Emergency Transportation
- Search for County-Specific Resources
- Federal Laws Passed in Response to COVID-19
- Federal Assistance
- The Arkansas Department of Health is the best place to look for accurate and timely information. Go to its website to find helpful guidance.
If you wonder if you’ve been exposed to the coronavirus, these options are available to help:
- UAMS Help Hotline: 800-632-4502
- Online Screening: https://uamshealth.com/healthnow
- Many hospitals across the state are providing other screening options in local communities. Click here for the full list.
On April 15, 2020, Governor Asa Hutchinson made an exciting announcement regarding payments to direct care workers work for long-term service and support (LTSS) providers. Since that announcement, DHS has gotten questions about those payments, and how direct care workers will get the payments. We have drafted a guidance document that steps providers through the process of submitting the forms to request those payments for their direct care workers. Please review this guidance, which includes links to forms you will need to submit, by clicking here.
The Governor also announced that the Steering Committee has made direct care worker payments available for other providers that are not LTSS providers and for non-direct care LTSS and hospital workers. You can find information about those payments here.
We also have answers to frequently asked questions (FAQs) questions we have gotten. You can read those FAQs here.
If you have more questions, please send them to DCWPquestions@dhs.arkansas.gov, and we will respond to them as soon as possible.
- World Health Organization (WHO) COVID-19 Page: https://www.who.int/emergencies/diseases/novel-coronavirus-2019
- Centers for Disease Control (CDC) COVID-19 Page: https://www.cdc.gov/coronavirus/2019-ncov/index.html
- Centers for Medicare and Medicaid Services (CMS) COVID-19 Page: https://www.cms.gov/About-CMS/Agency-Information/Emergency/EPRO/Current-Emergencies/Current-Emergencies-page
- US Department of Health and Human Services (Federal): https://www.hhs.gov
- Johns Hopkins Coronavirus Resource Center: https://coronavirus.jhu.edu
Tips for finding quality childcare – click here
If you don’t have enough food for the next couple of days, here are some resources to help:
- The Arkansas Food Bank: 501-565-8121
- Arkansas Hunger Relief Alliance: 501-399-9999 or email firstname.lastname@example.org
- If you have school-age children at home, contact your local school district for their plan for students to get free breakfast and/or lunches
- DHS is expediting applications for Supplemental Nutrition Assistance Program (SNAP) benefits for people who have lost their income due to COVID-19 (coronavirus). Apply for SNAP on access.arkansas.gov.
WIC (Women, Infants, & Children) - Pregnant, breastfeeding and postpartum women, infants, and children under age 5 may qualify if they live in Arkansas, have a nutritional need, and an income at or below WIC guidelines, or receive Medicaid, ARKids, TEA or SNAP. https://healthy.arkansas.gov/programs-services/topics/wic
- If you have lost your job or worry you may lose your job because of the COVID-19 Pandemic, you can file a claim online at https://www.ezarc.adws.arkansas.gov/.
- Visit the Arkansas Division of Workforce Services website at https://www.dws.arkansas.gov/ unemployment for more resources to help with unemployment.
- You may also contact ADWS Info at 1-855-225-4440 or by email at ADWS.Info@arkansas.gov.
- If you have questions about filing for unemployment because of the COVID-19 situation, you may read this resource from DWS
- If you are worried that you soon won’t have a place to live, you can contact the Little Rock Field Office of the US Department of Housing and Urban Development at 501-918-5700 or email: AR_Webmanager@hud.gov.
- Look for housing resources throughout Arkansas: https://humanservices.arkansas.gov/arworksresource/
- Local resources in Central Arkansas:
Little Rock Compassion Center
Our House Shelter
Union Rescue Mission
Jericho Way Resource Center
St. Francis House
Under the CARES Act, DHS was provided more Emergency Solutions Grant (ESG) funding to award to organizations that are addressing homelessness and helping those at risk of becoming homeless during the pandemic. See the list of groups and their contact information here. There are four program areas that organizations may be involved in:
- Street Outreach: to engage those who are homeless and not staying in a shelter or other housing;
- Homelessness Prevention: offers rental assistance and other supports for those who are at risk of becoming homeless to allow them to stay in their homes or relocate;
- Rapid Re-Housing: help finding and paying for housing for those who are homeless and case management during the transition to stability;
- Emergency Shelter: support for shelter operations along with critical services to shelter residents such as child care, skills training, and transportation assistance.
If you are an Arkansan who is at risk of losing your home or being evicted, the providers listed here who offer the ESG Components of Rapid Re-Housing and Homelessness Prevention may be able to help you stay in your home, including rental and housing payment assistance, if you meet income eligibility requirements. To apply call or email the ESG Contact for organizations serving your county.
- If you’re on Medicaid and need help getting to a medical appointment, the Non-Emergency Transportation (NET) Program may be able to help. Learn more here: https://medicaid.mmis.arkansas.gov/Beneficiary/Net.aspx
- If you have questions or problems, call the NET Helpline at 1-888-987-1200. The helpline staff will not arrange transportation for you but will try to give you the help you need.
- CARES Act (H.R.748): https://www.congress.gov/bill/116th-congress/house-bill/748/text
- Families First Coronavirus Response Act (H.R.6201): https://www.congress.gov/bill/116th-congress/house-bill/6201
- Learn more about the IRS Economic Impact Payment: https://www.irs.gov/coronavirus