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Senior Services

Managerial Accounting:

Service: Accounts Receivable
About: Provides billing for Hospital Assessment Fees, Quality Assurance Fees, Provider Fees, Rents, Medicaid Match, Eligibility and other billing as needed. Provides collection for Recipient, Employee, and Provider Overpayments.
Contact: 501-320-6524

Programs:

Service: ARChoices in Homecare | More Information
About: A Medicaid home and community-based program that provides attendant care, Home-Delivered Meals, Personal Emergency Response System, Adult Day Services, Adult Day Health Services, Facility-Based Respite Care, In-Home Respite Care, and Environmental Accessibility Adaptions/Adaptive Equipment to individuals age 21 through 64 with a physical disability or individuals who are 65 and older. These individuals must meet the criteria for intermediate nursing home care.
Contact: 866-801-3435
Website: ARChoices in Homecare
Service: Arkansas SMP – Empowering Seniors to Prevent Healthcare Fraud | More Information
About: This program helps consumers understand more about healthcare fraud. It involves recruiting retired persons to teach Medicare and Medicaid beneficiaries to recognize and report healthcare fraud.
Contact: 866-726-2916
Website: Arkansas SMP – Empowering Seniors to Prevent Healthcare Fraud
Service: IndependentChoices Program | More Information
About: Program supports at-home care by providing a monthly allowance in place of "Personal Care Services."
Contact: 866-710-0456
Service: Living Choices Assisted Living | More Information
About: Services to provide housing, supportive services, personalized assistance and healthcare designed to respond to the individual needs of those who need help with activities of daily living.
Contact: 501-682-2441
Service: Money Follows the Person Program
About: Program to transition individuals who have resided in institutions 90 days or longer into qualified home and community-based programs.
Contact: 866-801-3435
Website:
Service: Office of the State Long Term Care Ombudsman | More Information
About: A statewide program, that advocates for the rights of long-term care residents. It is a statewide program of community advocates that addresses the complaints of nursing home and residential care facility residents. Its representatives provide information on facilities, work for systematic change, and monitor the activities of the regulatory system.
Contact: 501-682-8952
Website: Arkansas Long Term Care Ombudsman Program
Service: Senior Community Service Employment Program
About: This part-time program is for low-income persons age 55 and over who have poor employment prospects to help gain on-the-job training and work experience.
Contact: 501-320-6571
Website: Senior Community Service Employment Program
Service: The Senior Farmer’s Market Nutrition Program - (SFMNP) | More Information
About: (SFMNP) is a USDA funded program that provides low-income seniors (60+) with coupons that can be exchanged for locally grown eligible foods (fruit, vegetables, honey, and fresh-cut herbs) at participating farmer’s markets and roadside stands. In Arkansas, the SFMNP is available in nine counties of northwest Arkansas, as follows: Benton, Carroll, Boone, Marion, Baxter, Washington, Madison, Newton, and Searcy. To enroll in the SFMNP a person must be age 60 or older, live in one of the participating counties, and have an income level within 185% of the poverty level. For information on enrollment contact the Area Agency on Aging of Northwest Arkansas at 1-870-741-1144.
Contact: 501-320-6575 | Email
Website: The Senior Farmer’s Market Nutrition Program - (SFMNP)
Service: Adult Day Care & Adult Day Health Care | More Information
About: Adult Day Care Facilities provide custodial care, supervision, and social services. Adult Day Health Care Facilities provide organized programs of rehabilitative, therapeutic, and supportive health, social services and activities. These facilities serve functionally impaired adults for periods of less than 24 hours per day in a licensed structure.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Alzheimer’s Special Care Units | More Information
About: Alzheimer's Special Care Units (ASCU) are specialized units of long-term care facilities, such as nursing homes or assisted-living facilities, that offer services specifically for individuals with Alzheimer's Disease or related dementia. Regulations for Alzheimer's Special Care Units are in, and part of, the regulations for each type of facility that can house an Alzheimer's Special Care Unit. Please download the regulations for a specific type of facility to see the Alzheimer's Special Care Unit regulations for that type of facility.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Assisted Living | More Information
About: Assisted Living Facilities provide services to residents 24 hours a day in performing all activities of daily living. They also provide limited nursing care.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Nursing Home Administrator Licensure | More Information
About: Nursing homes are required to have a licensed Administrator. The Office of Long Term Care administers the Nursing Home Administrator Licensure service, as well as the Administrator-in-Training, which is designed for individuals who have at least six to seven years work experience in a nursing home but lack a degree, or have a degree but lack the work experience.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Nursing Homes | More Information
About: Nursing homes provide total care for their residents--meeting needs from social to dietary to medical. They are staffed by licensed nurses and certified nursing assistants. Nursing homes accept a variety of payment methods, such as private pay (which includes insurance), Medicaid, and Medicare. No age requirement applies to nursing home placements.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Residential Care Facilities | More Information
About: Residential Care Facilities are licensed to provide services 24 hours a day to individuals older than 17 who are not capable of independent living and who require assistance and supervision. To be eligible, individuals must be independently mobile, capable of responding to reminders and guidance from staff, and capable of self-administering medication.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: CMP Fund Grant Program | More Information
About: Civil Money Penalties (CMPs) are fines imposed by the Centers for Medicare and Medicaid Services (CMS) against nursing facilities that participate in Medicare or Medicaid. The CMS turns back a portion of CMPs to the states. Those monies turned back to the states may, with the CMS approval, be awarded to entities that develop programs or activities that benefit nursing facility residents or that protect or improve their quality of care or quality of life.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance

Services:

Service: Adult Abuse Hotline | More Information
About: Do you suspect an adult is being abused or neglected at home or in a care facility? If so, call our hotline to make a confidential report.
Contact: 800-482-8049
Service: Adult Protective Services
About: Adult Protective Services investigates maltreatment, abuse, neglect and exploitation of individuals age 18 and older.
Contact: 800-482-8049
Website: Adult Protective Services
Service: Arkansas Lifespan Respite Coalition | More Information
About: The Arkansas Lifespan Respite Coalition is a collaborative partner with the Department of Human Service for the Arkansas Take the Time Lifespan Respite Program. The Coalition is represented by family caregivers, respite providers, and members of the aging, disability and health services networks. Everyone is welcome
Website: Arkansas Lifespan Respite Coalition
Service: Choices in Living Resource Center
About: The Choices in Living Resource Center is an Aging and Disability Resource Center (ADRC). We provide helpful information about long term services and supports in Arkansas. Trained Counselors are here to help you sort through the many options that are available and to assist you in making informed decisions. Anyone may contact us for assistance at 1-866-801-3435
Contact: 866-801-3435
Website: Choices in Living Resource Center Website
Service: Long Term Care Complaints | More Information
About: The Office of Long Term Care investigates complaints against facilities as well as allegations of abuse or neglect of residents, theft of residents' property, and poor quality of resident care. Investigations are confidential, and you do not have to give your name when you file a complaint. If you choose to give your name, the Office of Long Term Care informs you when the investigation is completed.
Contact: 800-582-4887 | Email
Service: Certified Nurse Aide (CNA) Training and Certification | More Information
About: Certified Nurse Aides (CNAs) provide direct care services to residents of long-term care facilities.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Criminal Background Check | More Information
About: Arkansas law requires applicants to and employees of long-term care facilities and other providers to undergo criminal background checks upon hire and periodically during employment. Individuals convicted of certain criminal offenses are disqualified from employment.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Family Council Guide | More Information
About: The Family Council Guide is for nursing home staff members and residents' family members. It offers guidelines for organizing a new family council or reorganizing an existing council. These guidelines are not mandatory; they're just intended to aid you in meeting the goals of your family council.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Licensure and Certification
About: The Division of Provider Services and Quality Assurance inspects long-term care facilities, home- and community-based providers, and other providers to determine whether they qualify for licensure, meet program requirements, and are meeting the needs of the individuals they serve.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Long Term Care Complaints | More Information
About: The Office of Long Term Care and the Community Services Licensure & Certification unit investigates complaints against facilities as well as allegations of abuse or neglect of residents, theft of residents' property, and poor quality of resident care. Investigations are confidential, and you do not have to give your name when you file a complaint. If you choose to give your name, the Office of Long Term Care informs you when the investigation is completed.
Contact: 800-582-4887 | Email
Website: Division of Provider Services and Quality Assurance
Service: Long Term Care Facility Search | More Information
About: Search by name, city, or county for nursing facilities, assisted living facilities, and other long-term care facilities in Arkansas. Details include contact information, administrator, owner, and type of facility.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Long Term Care Facility Search by County | More Information
About: Find nursing, assisted living, and other long-term care facilities in your county. Details include contact information, administrator, owner, and type of facility.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Medical Needs Determination
About: Individuals applying for Medicaid must meet both financial and medical criteria. Financial criteria is set by the Division of County Operations. Medical determinations are made by the Office of Long Term Care.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Long Term Care Staffing | More Information
About: Information about minimum staffing requirements in long-term care facilities.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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