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Children and Family Services

Community Services:

Service: Community Services
About: The Community Services Office is responsible for overseeing all aspects of service delivery from DCFS county field staff to their communities. The Assistant Director of Community Services oversees the state’s ten Area Directors who oversee the supervisory staff of the counties in their respective geographic service areas.
Contact: 501-682-8759

Finance and Administration :

Service: Children’s Reporting and Information System (CHRIS)
About: Children's Reporting and Information System (CHRIS) was developed to meet the needs of our family service workers. The system reduces paperwork, provides tools to track the children and families to assures that information being collected is correct.
Contact: 501-320-6503
Service: Child Maltreatment Central Registry and Background Check Information and Notification | More Information

The Central Registry Unit maintains a statewide registry for the collection of child maltreatment investigation reports. Reports made to the Department are confidential and information included in the automated data system is retained to assist the department in assessing future risk and safety. The Background Check Information and Notification Unit assists with processing of required criminal record checks for staff, foster parents, and adoptive parents and issues notices regarding the child maltreatment investigative determination to all persons pursuant to A.C.A. § 12-18-703 et seq.

Child maltreatment investigation and child protective services information and records are confidential by law and cannot be released under the Arkansas Freedom of Information Act. However, some records can be released to certain people and entities, such as other state child protective services agencies, attorney ad litems, and individuals who are the subject of the records.

These individuals should work with the DHS Division of Children and Family Services Central Registry Unit to request child maltreatment central registry statuses and maltreatment/protective services case information and records.

Contact: 501-682-0405
Website: Central Registry
Service: Eligibility
About: o The DCFS Eligibility Unit is responsible for determining title IV-E and Medicaid eligibility of children who enter foster care. Title IV-E eligibility is a federally means tested program. The state is reimbursed for administrative and maintenance costs provided that a child is IV-E eligible and a child’s placement meets required Arkansas licensing standards. Medicaid eligibility is determined for children in foster care, children adopted and receiving an adoption subsidy, children entering Arkansas through the Interstate Compact for Placement of Children (ICPC), children entering Arkansas through the Interstate Compact for Adoption Medicaid Assistance (ICAMA), and children participating in the Subsidized Guardianship Program. The Eligibility Unit also manages Foster Care Trust Accounts. Foster care trust accounts are established for children in the foster care program when the state is the payee for children’s child support, Social Security, and/or Supplemental Security Income (SSI) benefits. The income is credited to a bank account for the child and the income is used to help support the child by board and contract reimbursement or other needs for the beneficiary.
Contact: 501-682-8889
Service: Finance
About: The Finance Unit oversees the administrative processing of all purchases and other expenditures related to child welfare service delivery in the state. The Finance Unit also maintains oversight of the agency budget, financial reporting, and contracts.
Contact: 501-682-8574

Infrastructure and Specialized Programs :

Service: Arkansas Education and Training Voucher (ETV) Program
About: The Arkansas Education and Training Voucher (ETV) Program offers funds to youth in foster care and former foster youth up to age 26 to enable them to attend colleges, universities, and vocational training institutions. Students may receive up to $5000 a year for four years as they pursue higher education. The funds may be used for tuition, books, or other qualified costs of attendance. These funds are available on a first-come, first-served basis.
Contact: 501-682-2447
Service: DCFS Policy Unit
About: The Policy Unit has the responsibility for developing, revising, promulgating, and distributing division policies, procedures, publications, and forms. Various Federal and State Laws govern DCFS, and this unit is responsible for monitoring, updating and developing regulations to maintain compliance with these laws.
Contact: 501-682-8541
Service: Planning Unit
About: The Planning Unit’s mission is to engage in comprehensive, broad-based program planning with a goal of improving child welfare services in Arkansas. This unit oversees all federally required plans and reports submitted to the federal Children’s Bureau.
Contact: 501-682-1569
Service: Quality Assurance Unit
About: The purpose of the Quality Assurance Unit is to maintain a system of continuous quality improvement for the Division through the use of both quantitative and qualitative measures including review and evaluation of the quality of child welfare practice.
Contact: 501-396-6058
Service: Education Unit
About: The Education Unit advocates for children in the child welfare system to help them overcome barriers to education and ensures compliance with state and federal laws inclusive of Every Student Succeeds Act and Fostering Connections. The Education Unit works closely with field staff and foster parents regarding the identification, implementation, and monitoring of Individual Education Plans (IEPs) and Section 504 Education Plans for children in foster care.
Contact: 501-682-8460
Service: Professional Development Unit
About: The purpose of the Professional Development Unit is to coordinate and monitor the title IV-E training contracts with the University Partnership and oversee Child Welfare Stipend program. The unit also provides title IV-E fiscal support for DCFS staff attending training events.
Contact: 501-682-2680
Service: Transitional Youth Services
About: The Transitional Youth Services (TYS) Unit works with teens in foster care ages 14-21 to teach them basic life skills as they transition to adulthood. The program encourages youth to remain in school until graduation from high school and will then assist them with their post-secondary educational needs and training, other programs designed to remove barriers to employment, and/or entry into the workforce.
Contact: 501-320-6012

Mental Health Services :

Service: Mental Health Services
About: The DCFS Mental Health Services Unit provides support and consultation to DCFS field staff regarding children with behavioral, emotional, and mental health needs. This unit assists with Interdivisional Staffings for children with multiple needs, and also oversees contracts for drug screens and related data. The DCFS Mental Health Services Unit does not provide direct mental health services for clients.
Contact: 501-682-8771

Placement Supports and Community Outreach:

Service: Foster and Adoptive Parent Inquiry and Application
About: The Foster and Adoptive Parent Inquiry Unit provides assistance to individuals and couples seeking to become a foster or adoptive provider homes by conveying information about serving as a foster or adoptive home, providing technical assistance with filling out background checks, and assignment of the applicant to the local Resource Unit when appropriate for completion of the assessment and approval process once background checks are completed.
Contact: 501-682-8008
Website: Adoptive or Foster Parent Inquiry
Service: Mutual Consent Voluntary Adoption Registry
About: Each licensed adoption agency in Arkansas is allowed by law to establish an adoption registry. Qualified persons may register to be identified to each other or to receive non-identifying information about the genetic, health and social history of adoptees placed by their agency.
Contact: 501-396-6415 | Email
Website: Mutual Consent Voluntary Adoption Registry
Service: Arkansas Heart Gallery
About: DCFS collaborates with the non-profit Project Zero to provide online profiles of children who are waiting for an adoptive family. The profiles include photographs and general descriptions of children currently available for adoption. Qualified adoptive homes are needed for children of all nationalities, sibling groups, and children with special needs to include children with emotional, mental, or medical needs.
Contact: 501-396-6477
Website: Project Zero Heart Gallery
Service: Interstate Compact Placement of Children (ICPC)
About: The Interstate Compact Placement of Children (ICPC) Unit assist in moving children in need of foster care placement or adoption across state lines. When a child requires foster care or adoptive placement outside the resident state, DCFS shall use the ICPC process.
Contact: 501-682-8556
Service: Specialized Services Unit
About: The Specialized Services Unit provides technical and financial assistance to local county offices requiring help in locating and/or finding placements for children with emotional and/or behavioral problems. The Division provides these services through contracts with private providers or medical providers. This unit also provides support to the local county staff with the Developmental Disabilities Services (DDS) waiver process for children in state custody.
Contact: 501-320-6593
Service: Foster Care
About: Foster parent support is a critical role in this unit which is achieved through working with foster parents to address concerns to supporting them in ensuring they have the tools they need to meet the needs of the children placed in their homes. The Foster Care Unit also manages foster home board payments, serves as the agency point of contact for Private License Placement Agencies, and assists in guiding resource staff regarding foster and adoptive home approval questions. This unit also processes foster parent and volunteer travel and maintains responsibility for the RAVE texting program and the online Foster and Adopt Provider Portal.
Contact: 501-396-6477 | Email
Website: Foster Arkansas
Service: Adoption and Guardianship
About: DCFS helps by providing a full range of adoption services, from finding families to adopt, to keeping a voluntary adoption registry. Services are also available to birth parents who chose to place their newborns for adoption.
Contact: 501 396-6199
Website: Adopt Arkansas

Prevention and Reunification :

Service: Citizens Review Panel
About: Citizen Review Panels (CRPs) are federally mandated through the Child Abuse Prevention and Treatment Act (CAPTA). Funding for CRPs is provided through DCFS, but the panels are comprised of citizens within the community who are passionate about improving the lives of children and families in Arkansas and strengthening the child welfare system. There are currently three CRPs in Arkansas that cover the following counties: Pope, Logan, Columbia, Hempstead, Lafayette, Nevada, and Ouachita.
Contact: 501-396-6489
Service: Differential Response
About: The Differential Response (DR) Program responds to allegations of low-risk child maltreatment. Families that have allegations that are diverted from the traditional investigative pathway to the DR Program are provided with short-term services designed to keep children from entering foster care.
Contact: 501-682-6807 | Email
Service: Team Decision Making
About: Team Decision Making (TDM) is a collaborative teaming process with families, their informal and formal supports, and DCFS to come up with a plan to safely keep children in the home. TDM is designed to help build on families’ strengths, protective factors, and community supports to keep children safely in the home when immediate safety may be mitigated.
Contact: 501-396-6479
Service: In Home Services
About: The In Home Services Unit provides oversight and programmatic planning for DCFS protective service cases (PS cases) and supportive service cases (SS cases) throughout the State of Arkansas. This unit is responsible for contracts that are community-based and designed to increase the strength and stability of families. There are several services/programs offered to DCFS clients through the In Home Unit including counseling, Intensive Family Services, Nurturing Families of Arkansas (in home parenting), language interpreters, and SafeCare in some counties. The main goals of the In Home Services Unit are to improve the practice of front line workers, strengthen and expand services throughout the state of Arkansas that allow children to remain safely at home and improve the lives of the families with whom we work, and increase support for families during and after reunification if removal occurred.
Contact: 501-682-8866


Service: ARKids First Health Insurance
About: ARKids First health insurance provides two coverage options for more than 70,000 Arkansas children who otherwise might have gone without. ARKids A offers low-income families a comprehensive package of benefits. ARKids B provides coverage for families with higher incomes.
Contact: Call 888-474-8275 | Spanish 800-482-8988
Website: ARKids First Health Insurance
Service: Commodity Distribution Program
About: The Commodity Distribution Program processes and distributes commodities donated by the U.S. Department of Agriculture to schools and other eligible recipient agencies in Arkansas that participate in the National School Lunch Program and Summer Food Service Program.
Contact: 501-371-1400
Website: Commodity Distribution Program
Service: Medicaid Program | Eligibility and Enrollment | More Information
About: Medicaid reimburses health care providers for covered medical services provided to eligible needy individuals in certain categories. Eligibility is determined based on income, resources, Arkansas residency, and other requirements. Covered services also vary among categories.
Contact: 1-800-482-8988
Service: Medicaid Program | Overview
About: Medicaid is a program that helps pay for medically necessary medical services for needy and low-income persons. It uses state and federal government money.
Contact: 800-482-5431
Website: Arkansas Medicaid
Service: Emergency Food Assistance Program | More Information
About: The Emergency Food Assistance Program distributes commodities to food banks, soup kitchens, shelters and other nonprofit agencies. Donated foods are also made available for Disaster Assistance. To view additional information on The Emergency Food Assistance Program including program information, eligibility, distribution sites, and links to USDA website, see link below.
Contact: 501-371-1400
Website: The Emergency Food Assistance Program
Service: Emergency Shelter Grants Program | More Information
About: The Emergency Shelter Grants Program assists local communities in helping to improve the quality of life for the homeless by providing resources for building repairs and support funds.
Contact: 501-682-8723
Service: Refugee Resettlement Program | More Information
About: The Refugee Resettlement Program assists newly arrived eligible refugees to assimilate into the American way of life. The program offers financial and medical services to eligible refugees for up to 8 months after arrival in the United States.
Contact: 1-800-482-8988
Service: Transitional Employment Assistance Program (TEA) | More Information
About: The TEA Program is a time-limited assistance program to help needy families with children become more responsible for their own support and less dependent on public assistance. DCO is responsible for TEA eligibility and partners with the Arkansas Deparment of Workforce Service for administration.
Contact: 800-482-8988
Service: PASSE (Provider-led Arkansas Shared Savings Entity

The Provider-led Arkansas Shared Savings Entity (PASSE) is a new model of organized care that will address the needs of certain Medicaid beneficiaries who have complex behavioral health and intellectual and developmental disabilities service needs. The PASSE model is a Medicaid-funded program. It does not change a person’s eligibility for Medicaid, but it changes the way services are paid for by Medicaid for certain eligible individuals.

PASSE (Provider-led Arkansas Shared Savings Entity): Website

Arkansas Total Care Arkansas Total Care’s Network List
Phone: 1-866-282-6280
Empower Healthcare Solutions Empower’s Network List
Summit Community Care Summit’s Network List

Sign up to receive important updates from DHS: Email Sign Up

DHS PASSE Provider Line:1-888-889-6451

Website: PASSE (Provider-led Arkansas Shared Savings Entity


Service: PASSE Office of the Ombudsman
About: It is the responsibility of the PASSE Ombudsman Office to ensure that compassion, respect, trust, and integrity- all core values of the Arkansas Department of Human Services(DHS)-are demonstrated in resolving issues or complaints from beneficiaries who are PASSE members.
Contact: PASSE Ombudsman Office: 1-844-843-7351 | Email
Website: PASSE Office of the Ombudsman
Arkansas Department of Human Services
Arkansas Department of Human Services

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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