DHS

Contact Us

All Programs and Services

Services Description
Senior Community Service Employment Program
501-320-6571

Division of Aging and Adult Services
This part-time program is for low-income persons age 55 and over who have poor employment prospects to help gain on-the-job training and work experience.
Technical Assistance for Child Care Programs
501-682-8590 or 1-800-445-3316

Division of Child Care and Early Childhood Education
Technical assistance is available by self referral or by referral from the licensing office to all child care programs in the state. Childhood Services, affiliated with Arkansas State University has a contract with the Division to establish a group of early childhood professional to offer this assistance at no charge to providers.
Placement and Residential Licensing


Division of Child Care and Early Childhood Education
Manages licensing for residential child care facilities, emergency residential child care facilities, psychiatric residential treatment centers, sexual rehabilitative programs, independent living programs; adoption, foster care, therapeutic foster care and residential placement agency licenses. More Information >
Nutrition and Physical Activity Self-Assessment for Child Care (NAP-SACC)


Division of Child Care and Early Childhood Education
A self-assessment and training opportunity for child care providers (homes and centers) to identify changes in nutrition and physical activity plans to support optimum growth for young children and wellness activities for the adult caregivers. The program is offered thorough local Child Care Resource and Referral agencies. You can be connected with your local CCR&R by calling Child Care Aware® at 1 (800) 424-2246 or by visiting our CCR&R Search page and performing a zip code search.
Kindergarten Readiness Program


Division of Child Care and Early Childhood Education
This program was developed to help teachers and caregivers in preschool to have a role in assisting children migrate to a kindergarten setting. More Information >
Federal Grants Catalog


Division of Child Care and Early Childhood Education
This booklet provides some basic information about the Federal grants process. It also lists over 170 programs that may interest your organization. Grants programs are organized into general categories ranging from programs for elders and the homeless to those that serve at-risk youth and people making the transition from welfare to work. More Information >
Creative Adventures with Literature Program


Division of Child Care and Early Childhood Education
This program is a collection of curriculum guides that integrate literature and the creative arts for teachers of children from three to five are using in their classrooms. They will be introduced to the works of well-known artists and to the various techniques used by illustrators of some of the children’s books that are included. More Information >
Child Safety Programs
501-364-3414
RoseBlissA@uams.edu
Division of Child Care and Early Childhood Education
The Injury Prevention Center has created a full year of informational inserts covering an array of safety topics for community use. Available as jpeg images on a CD, the inserts feature safety tips and resources specific to the early childhood years, and may be used in parent newsletters and e-mails, church bulletins and newsletters, or other similar materials. They can also be printed as a full page for posting on bulletin boards or in other common areas. The 13 topics include: Safe Sleep for Infants, Product and Toy Recalls, Medication Safety, Playground Safety, Water Safety, Home Safety, Sun Safety, Injury PreventionTricycle Safety, Child Passenger Safety, Seat Belt Use, Safety Around Cars, Burn Prevention, and Toy and Gift Safety.
Child Care Search
501-682-8590 or 1-800-445-3316

Division of Child Care and Early Childhood Education
Search for licensed child care providers by name, address, age group and early education programs offered. More Information >
Child Care Licensing


Division of Child Care and Early Childhood Education
Information about licensing of Registered Child Care Family Homes, Licensed Child Care Family Homes, Child Care Centers and Out of School Time Facilities. More Information >
Child Care Information for Parents


Division of Child Care and Early Childhood Education
Learn about what to look for in a child care facility and early education programs that may be available. More Information >
Child Care Development Fund Plan


Division of Child Care and Early Childhood Education
Authorized by the Child Care and Development Block Grant Act, and Section 418 of the Social Security Act, assists low-income families, families receiving temporary public assistance, and those transitioning from public assistance in obtaining child care so they can work or attend training/education. More Information >
Child Care Assistance
501-682-8947 or 1-800-322-8176

Division of Child Care and Early Childhood Education
Child Care Assistance is a program that is available for low-income families. This program provides financial assistance for quality child care and is made possible by the Child Care Development Fund (CCDF). More Information >
Better Beginnings Program


Division of Child Care and Early Childhood Education
Better Beginnings, a program of the Arkansas Department of Human Services, connects Arkansas families with information and care that helps their children experience a safe, happy, healthy childhood. Better Beginnings is designed to improve the level of quality in childcare and early childhood education programs across the state. Better Beginnings distinguishes the quality of each Arkansas child care facility by a 1, 2 and 3-star rating system. More Information >
BAMMM Program


Division of Child Care and Early Childhood Education
B.A.M.M.M.! is a series of twelve activity guides that connect literature and movement. Each guide begins with a children’s book, extends to movement activities that are suggested in the book, and expands to include related curriculum activities and ideas for enhancing the learning environment. More Information >
Arkansas Special Nutrition Program


Division of Child Care and Early Childhood Education
The Special Nutrition Programs (SNP) provide reimbursement for well-balanced, nutritious meals served to individuals enrolled in the Child Care Food Program (CACFP), National School Lunch Program (NSLP), Special Milk Program (SMP), and the Summer Food Service Program (SFSP). More Information >
Arkansas Professional Development Registry (PDR)


Division of Child Care and Early Childhood Education
Through the Arkansas Professional Development Registry (PDR), individuals can register for professional development opportunities and obtain resources to enhance their knowledge and skills. More Information >
Arkansas Early Childhood Commission
800-445-3316

Division of Child Care and Early Childhood Education
The governing body that as good stewards of the public trust, will support and advise the Division by ensuring that all Arkansas children and their families have access to a safe, high-quality, developmentally appropriate, nurturing, learning environment and by educating and assisting parents, child-care providers, and communities to prepare our children for future success. More Information >
Arkansas Children’s Week


Division of Child Care and Early Childhood Education
Annual event to highlight the needs of children in Arkansas. This program offers assistance in developing and promoting child-friendly activities for large or small audiences. More Information >
Arkansas Child Development and Early Learning Standards: Birth through 60 Months


Division of Child Care and Early Childhood Education
Educational guidelines and benchmarks for infants and toddlers. More Information >
Arkansas Better Chance Program


Division of Child Care and Early Childhood Education
The Arkansas Better Chance (ABC) program offers high quality early education services to children birth to five exhibiting developmental and socioeconomic risk factors. There are three different ABC program models: Center-based programs, Home-Visiting programs (HIPPY and PAT) and Family Child Care Homes. More Information >
Adventures In Learning Program


Division of Child Care and Early Childhood Education
Adventures in Learning, a comprehensive curriculum for children from three to five, features 40 topics of study in nine focus areas. Each topic is introduced with familiar children’s books and has a strong language and literacy emphasis. More Information >
Adventures for Toddlers


Division of Child Care and Early Childhood Education
Adventures for Toddlers, a comprehensive curriculum for children from eighteen through thirty-six months, has been developed and revised through contracts with the Division of Child Care and Early Childhood Education. Programs using the Adventures for Toddlers curriculum can easily transition into the Adventures in Learning curriculum for children from three through five. More Information >
Transitional Youth Services
501-682-2447

Division of Children and Family Services
The Transitional Youth Services (TYS) Unit works with teens in foster care ages 14-21 to teach them basic life skills as they transition to adulthood. The program encourages youth to remain in school until graduation from high school and will then assist them with their post-secondary educational needs and training, other programs designed to remove barriers to employment, and/or entry into the workforce.
Team Decision Making
501-396-6479

Division of Children and Family Services
Team Decision Making (TDM) is a collaborative teaming process with families, their informal and formal supports, and DCFS to come up with a plan to safely keep children in the home. TDM is designed to help build on families’ strengths, protective factors, and community supports to keep children safely in the home when immediate safety may be mitigated.
Specialized Services Unit
501-320-6593

Division of Children and Family Services
The Specialized Services Unit provides technical and financial assistance to local county offices requiring help in locating and/or finding placements for children with emotional and/or behavioral problems. The Division provides these services through contracts with private providers or medical providers. This unit also provides support to the local county staff with the Developmental Disabilities Services (DDS) waiver process for children in state custody.
Quality Assurance Unit
501-396-6058

Division of Children and Family Services
The purpose of the Quality Assurance Unit is to maintain a system of continuous quality improvement for the Division through the use of both quantitative and qualitative measures including review and evaluation of the quality of child welfare practice.
Professional Development Unit
501-682-2680

Division of Children and Family Services
The purpose of the Professional Development Unit is to coordinate and monitor the title IV-E training contracts with the University Partnership and oversee Child Welfare Stipend program. The unit also provides title IV-E fiscal support for DCFS staff attending training events.
Planning Unit
501-682-1569

Division of Children and Family Services
The Planning Unit’s mission is to engage in comprehensive, broad-based program planning with a goal of improving child welfare services in Arkansas. This unit oversees all federally required plans and reports submitted to the federal Children’s Bureau.
Mutual Consent Voluntary Adoption Registry
501-396-6415
tiffany.wright@dhs.arkansas.gov
Division of Children and Family Services
Each licensed adoption agency in Arkansas is allowed by law to establish an adoption registry. Qualified persons may register to be identified to each other or to receive non-identifying information about the genetic, health and social history of adoptees placed by their agency.
Mental Health Services
501-682-8771

Division of Children and Family Services
The DCFS Mental Health Services Unit provides support and consultation to DCFS field staff regarding children with behavioral, emotional, and mental health needs. This unit assists with Interdivisional Staffings for children with multiple needs, and also oversees contracts for drug screens and related data. The DCFS Mental Health Services Unit does not provide direct mental health services for clients.
Interstate Compact Placement of Children (ICPC)
501-682-8556

Division of Children and Family Services
The Interstate Compact Placement of Children (ICPC) Unit assist in moving children in need of foster care placement or adoption across state lines. When a child requires foster care or adoptive placement outside the resident state, DCFS shall use the ICPC process.
In Home Services
501-682-8866

Division of Children and Family Services
The In Home Services Unit provides oversight and programmatic planning for DCFS protective service cases (PS cases) and supportive service cases (SS cases) throughout the State of Arkansas. This unit is responsible for contracts that are community-based and designed to increase the strength and stability of families. There are several services/programs offered to DCFS clients through the In Home Unit including counseling, Intensive Family Services, Nurturing Families of Arkansas (in home parenting), language interpreters, and SafeCare in some counties. The main goals of the In Home Services Unit are to improve the practice of front line workers, strengthen and expand services throughout the state of Arkansas that allow children to remain safely at home and improve the lives of the families with whom we work, and increase support for families during and after reunification if removal occurred.
Foster Care
501-396-6477
tiffany.wright@dhs.arkansas.gov
Division of Children and Family Services
Foster parent support is a critical role in this unit which is achieved through working with foster parents to address concerns to supporting them in ensuring they have the tools they need to meet the needs of the children placed in their homes. The Foster Care Unit also manages foster home board payments, serves as the agency point of contact for Private License Placement Agencies, and assists in guiding resource staff regarding foster and adoptive home approval questions. This unit also processes foster parent and volunteer travel and maintains responsibility for the RAVE texting program and the online Foster and Adopt Provider Portal.
Foster and Adoptive Parent Inquiry and Application
501-682-8008

Division of Children and Family Services
The Foster and Adoptive Parent Inquiry Unit provides assistance to individuals and couples seeking to become a foster or adoptive provider homes by conveying information about serving as a foster or adoptive home, providing technical assistance with filling out background checks, and assignment of the applicant to the local Resource Unit when appropriate for completion of the assessment and approval process once background checks are completed.
Finance
501-682-8574

Division of Children and Family Services
The Finance Unit oversees the administrative processing of all purchases and other expenditures related to child welfare service delivery in the state. The Finance Unit also maintains oversight of the agency budget, financial reporting, and contracts.
Eligibility
501-682-8889

Division of Children and Family Services
o The DCFS Eligibility Unit is responsible for determining title IV-E and Medicaid eligibility of children who enter foster care. Title IV-E eligibility is a federally means tested program. The state is reimbursed for administrative and maintenance costs provided that a child is IV-E eligible and a child’s placement meets required Arkansas licensing standards. Medicaid eligibility is determined for children in foster care, children adopted and receiving an adoption subsidy, children entering Arkansas through the Interstate Compact for Placement of Children (ICPC), children entering Arkansas through the Interstate Compact for Adoption Medicaid Assistance (ICAMA), and children participating in the Subsidized Guardianship Program. The Eligibility Unit also manages Foster Care Trust Accounts. Foster care trust accounts are established for children in the foster care program when the state is the payee for children’s child support, Social Security, and/or Supplemental Security Income (SSI) benefits. The income is credited to a bank account for the child and the income is used to help support the child by board and contract reimbursement or other needs for the beneficiary.
Education Unit
501-682-8460

Division of Children and Family Services
The Education Unit advocates for children in the child welfare system to help them overcome barriers to education and ensures compliance with state and federal laws inclusive of Every Student Succeeds Act and Fostering Connections. The Education Unit works closely with field staff and foster parents regarding the identification, implementation, and monitoring of Individual Education Plans (IEPs) and Section 504 Education Plans for children in foster care.
Differential Response
501-396-6489

Division of Children and Family Services
The Differential Response (DR) Program responds to allegations of low-risk child maltreatment. Families that have allegations that are diverted from the traditional investigative pathway to the DR Program are provided with short-term services designed to keep children from entering foster care.
DCFS Policy Unit
501-682-8541

Division of Children and Family Services
The Policy Unit has the responsibility for developing, revising, promulgating, and distributing division policies, procedures, publications, and forms. Various Federal and State Laws govern DCFS, and this unit is responsible for monitoring, updating and developing regulations to maintain compliance with these laws.
Community Services
501-682-8759

Division of Children and Family Services
The Community Services Office is responsible for overseeing all aspects of service delivery from DCFS county field staff to their communities. The Assistant Director of Community Services oversees the state’s ten Area Directors who oversee the supervisory staff of the counties in their respective geographic service areas.
Citizens Review Panel
501-396-6489

Division of Children and Family Services
Citizen Review Panels (CRPs) are federally mandated through the Child Abuse Prevention and Treatment Act (CAPTA). Funding for CRPs is provided through DCFS, but the panels are comprised of citizens within the community who are passionate about improving the lives of children and families in Arkansas and strengthening the child welfare system. There are currently three CRPs in Arkansas that cover the following counties: Pope, Logan, Columbia, Hempstead, Lafayette, Nevada, and Ouachita.
Children’s Reporting and Information System (CHRIS)
501-320-6503

Division of Children and Family Services
Children's Reporting and Information System (CHRIS) was developed to meet the needs of our family service workers. The system reduces paperwork, provides tools to track the children and families to assures that information being collected is correct.
Child Welfare Client Advocates
501-683-2735

Division of Children and Family Services
Client Advocates assist the general public with information about services and programs, inquiries about general policies of the DCFS and assists others who need information about current services.
Child Protective Services
501-396-6489

Division of Children and Family Services
The Child Protective Services Unit provides oversight and monitoring of DCFS child maltreatment investigations and staff statewide. Family Service Worker (FSW) Investigators respond to allegations of child abuse and neglect that have been accepted through the Arkansas Child Abuse Hotline. During the investigation, FSW Investigators conduct health and safety assessments of the children and must show a “preponderance of evidence” in order to substantiate (determined to be true) the allegation(s). More Information >
Child Maltreatment Central Registry and Background Check Information and Notification
501-682-0405

Division of Children and Family Services
The Central Registry Unit maintains a statewide registry for the collection of child maltreatment investigation reports. Reports made to the Department are confidential and information included in the automated data system is retained to assist the department in assessing future risk and safety. The Background Check Information and Notification Unit assists with processing of required criminal record checks for staff, foster parents, and adoptive parents and issues notices regarding the child maltreatment investigative determination to all persons pursuant to A.C.A. § 12-18-703 et seq.
Child Abuse Prevention
501-682-6248

Division of Children and Family Services
The Child Abuse Prevention Program provides helpful information and resources to help prevent child abuse and neglect. The Arkansas Children’s Trust Fund is housed within the DCFS Child Abuse Prevention Program and is responsible for several initiatives such as All Babies Cry, the DCFS Parent Advisory Council, and the Baby and Me WIC Clinic Project.
Child Abuse and Neglect Reporting
1-800-482-5964

Division of Children and Family Services
Anyone who suspects child maltreatment may report. Some people (for example, doctors, teachers and school counselors) must, by law, report suspected child maltreatment. Learn how. More Information >
Arkansas Heart Gallery
501-396-6477

Division of Children and Family Services
DCFS collaborates with the non-profit Project Zero to provide online profiles of children who are waiting for an adoptive family. The profiles include photographs and general descriptions of children currently available for adoption. Qualified adoptive homes are needed for children of all nationalities, sibling groups, and children with special needs to include children with emotional, mental, or medical needs.
Arkansas Education and Training Voucher (ETV) Program
501-682-2447

Division of Children and Family Services
The Arkansas Education and Training Voucher (ETV) Program offers funds to youth in foster care and former foster youth up to age 26 to enable them to attend colleges, universities, and vocational training institutions. Students may receive up to $5000 a year for four years as they pursue higher education. The funds may be used for tuition, books, or other qualified costs of attendance. These funds are available on a first-come, first-served basis.
Adoption and Guardianship
501 396-6199

Division of Children and Family Services
DCFS helps by providing a full range of adoption services, from finding families to adopt, to keeping a voluntary adoption registry. Services are also available to birth parents who chose to place their newborns for adoption.
Transitional Employment Assistance Program (TEA)
800-482-8988

Division of County Operations
The TEA Program is a time-limited assistance program to help needy families with children become more responsible for their own support and less dependent on public assistance. DCO is responsible for TEA eligibility and partners with the Arkansas Deparment of Workforce Service for administration. More Information >
Supplemental Nutrition Assistance Program [SNAP] (Food Stamp Program)
501-682-8253

Division of County Operations
The Supplemental Nutrition Assistance Program (SNAP) provides food assistance to eligible households to cover a portion of a household's food budget. Benefits are distributed through an Electronic Benefits Transfer (EBT) card. In addition to food assistance, the program provides SNAP recipients with nutrition education, employment and training, and work experience in some cases. More Information >
Special Investigations
800-422-6641

Division of County Operations
To investigate possible fraud of SNAP, TEA, or Medicaid benefits
Refugee Resettlement Program
1-800-482-8988

Division of County Operations
The Refugee Resettlement Program assists newly arrived eligible refugees to assimilate into the American way of life. The program offers financial and medical services to eligible refugees for up to 8 months after arrival in the United States. More Information >
Medicaid Program | Eligibility and Enrollment
1-800-482-8988

Division of County Operations
Medicaid reimburses health care providers for covered medical services provided to eligible needy individuals in certain categories. Eligibility is determined based on income, resources, Arkansas residency, and other requirements. Covered services also vary among categories. More Information >
Low Income Home Energy Assistance Program (LIHEAP)
501-682-8726

Division of County Operations
The Low Income Home Energy Assistance Program provides financial assistance to approximately 60,000 households each year to help them meet the costs of home energy i.e. gas, electricity, propane, etc. It also offers weatherization services and case management activities which are designed to encourage and enable households to reduce their energy costs and thereby, their need for financial assistance. More Information >
Emergency Shelter Grants Program
501-682-8723

Division of County Operations
The Emergency Shelter Grants Program assists local communities in helping to improve the quality of life for the homeless by providing resources for building repairs and support funds. More Information >
Emergency Food Assistance Program
501-371-1400

Division of County Operations
The Emergency Food Assistance Program distributes commodities to food banks, soup kitchens, shelters and other nonprofit agencies. Donated foods are also made available for Disaster Assistance. To view additional information on The Emergency Food Assistance Program including program information, eligibility, distribution sites, and links to USDA website, see link below. More Information >
Electronic Benefits Transfer System (EBT)
1-800-997-9999

Division of County Operations
Electronic Benefits Transfer (EBT) is a system which makes the issuance of SNAP and TEA (cash) benefits faster and easier through the use of electronic transactions. Recipients can access their TEA benefits at participating Automated Teller Machines (ATMs) and Point of Sale (POS) devices displaying the Quest mark. SNAP benefits can only be used to purchase eligible food items at FNS authorized stores displaying the Quest mark. More Information >
Community Services Block Grant Program
501-682-8719

Division of County Operations
The Community Services Block Grant Program provides funds to support services and activities that are designed to assist low-income families to become self-sufficient. Services are provided through the 16 Community Action Agencies in the state. More Information >
Commodity Distribution Program
501-371-1400

Division of County Operations
The Commodity Distribution Program processes and distributes commodities donated by the U.S. Department of Agriculture to schools and other eligible recipient agencies in Arkansas that participate in the National School Lunch Program and Summer Food Service Program.
ARKids First Health Insurance
Call 888-474-8275 | Spanish 800-482-8988

Division of County Operations
ARKids First health insurance provides two coverage options for more than 70,000 Arkansas children who otherwise might have gone without. ARKids A offers low-income families a comprehensive package of benefits. ARKids B provides coverage for families with higher incomes.
Arkansas Energy Office
800-558-2633
ENERGYINFO@ADEQ.STATE.AR.US
Division of County Operations
The Weatherization Assistance Program has transferred to the Energy Office
Title V Children with Special Health Care Needs


Division of Developmental Disabilities Services
This Title V Program is located in the Division of Developmental Disabilities Services (DDS) Children’s Services unit and is a federal program that serves children with chronic medical conditions. The child must be determined medically eligible and the family must be determined financially eligible. Financial eligibility is based on a sliding scale based on verified gross monthly income and the size of the family. Income up to 185% of the Federal Poverty Level is considered eligible for full coverage for eligible conditions with limited eligibility possible for families with verified income from 185 to 250% of the Federal Poverty Level. Families will be referred for Medicaid applications if it appears they or the child would be eligible. If there is no Medicaid coverage, the Title V program can assist with payment for medical care as funding is available for the eligible condition only. Private insurance (when covering the child) must be billed for the medical care before payment is made by Title V. Providers must be willing to accept Title V payment. More Information >
PASSE Office of the Ombudsman
PASSE Ombudsman Office: 1-844-843-7351
PASSEOmbudsmanOffice@dhs.arkansas.gov
Division of Developmental Disabilities Services
It is the responsibility of the PASSE Ombudsman Office to ensure that compassion, respect, trust, and integrity- all core values of the Arkansas Department of Human Services(DHS)-are demonstrated in resolving issues or complaints from beneficiaries who receive services.
PASSE (Provider-led Arkansas Shared Savings Entity
DHS PASSE Provider Line:1-888-889-6451

Division of Developmental Disabilities Services
The Provider-led Arkansas Shared Savings Entity (PASSE) is a new model of organized care that will address the needs of certain Medicaid beneficiaries who have complex behavioral health and intellectual and developmental disabilities service needs. The PASSE model is a Medicaid-funded program. It does not change a person’s eligibility for Medicaid, but it changes the way services are paid for by Medicaid for certain eligible individuals.
First Connections (Part C Early Intervention)-AR Infant and Toddler Program
1-800-643-8258

Division of Developmental Disabilities Services
The First Connections Program is a statewide system of services to assist infants and toddlers and works with families on a individualized basis to assist in locating and coordination services and assistance to enhance not only the child
Developmental Day Treatment Clinic Services (DDTCS)


Division of Developmental Disabilities Services
A Developmental Day Treatment Clinic Service provides an array of comprehensive day treatment (services) to individuals with developmental and/or intellectual disabilities in a clinic setting. Core services that may be provided in accordance with the license granted to the clinic by the Division of Developmental Disabilities Services (DDS) include the following: Diagnosis and Evaluation
DDS Waiver Services


Division of Developmental Disabilities Services
Medicaid Home and Community Based Waiver Services are available to a limited number of individuals as an alternative to ICF/MR placement. Under this waiver, individuals may receive services such as Case Management, Waiver Coordination, Supported Living Services, Non-Medical Transportation, Adaptive Equipment, Environmental Modifications, Supplemental Support Services, Consultation Services, and Crisis Intervention Services, through DDS licensed community providers. More Information >
DDS Children’s Services


Division of Developmental Disabilities Services
More Information >
Children’s Medical Services


Division of Developmental Disabilities Services
See Title V Children with Special Health Care Needs
Adaptive Equipment


Division of Developmental Disabilities Services
This service is for the purchase, leasing and repair of adaptive, therapeutic and augmentative equipment. This equipment must be required for the individual to increase, maintain or improve their ability to perform daily life tasks. More Information >
Title XIX (Medicaid) Program


Division of Medical Services
Commonly referred to as Medicaid, Title XIX of the Social Security Act provides for federal grants to the states for medical assistance programs.
TEFRA Program
1-855-372-1084

Division of Medical Services
TEFRA 134(a), a provision of the Tax Equity and Fiscal Responsibility Act of 1982, allows states to extend Medicaid coverage to certain disabled children. Also known as the Katie Beckett option, TEFRA is a category of Medicaid that provides care to disabled children in their homes rather than in institutions.
PASSE Office of the Ombudsman
PASSE Ombudsman Office: 1-844-843-7351
PASSEOmbudsmanOffice@dhs.arkansas.gov
Division of Medical Services
It is the responsibility of the PASSE Ombudsman Office to ensure that compassion, respect, trust, and integrity- all core values of the Arkansas Department of Human Services(DHS)-are demonstrated in resolving issues or complaints from beneficiaries who receive services.
PASSE (Provider-led Arkansas Shared Savings Entity
DHS PASSE Provider Line:1-888-889-6451

Division of Medical Services
The Provider-led Arkansas Shared Savings Entity (PASSE) is a new model of organized care that will address the needs of certain Medicaid beneficiaries who have complex behavioral health and intellectual and developmental disabilities service needs. The PASSE model is a Medicaid-funded program. It does not change a person’s eligibility for Medicaid, but it changes the way services are paid for by Medicaid for certain eligible individuals.
Medicaid Program | Overview
800-482-5431

Division of Medical Services
Medicaid is a program that helps pay for medically necessary medical services for needy and low-income persons. It uses state and federal government money.
ConnectCare Program


Division of Medical Services
The target population for ConnectCare is most Arkansas Medicaid beneficiaries for whom Medicaid is the primary payer. Included are all beneficiaries of Aid to Families with Dependent Children, Temporary Assistance for Needy Families, and Arkansas Transitional Employment Assistance.
ARKids First Health Insurance
Call 888-474-8275 | Spanish 800-482-8988

Division of Medical Services
ARKids First health insurance provides two coverage options for more than 70,000 Arkansas children who otherwise might have gone without. ARKids A offers low-income families a comprehensive package of benefits. ARKids B provides coverage for families with higher incomes.
Long Term Care Facility Search by County


Division of Provider Services and Quality Assurance
Find nursing and long term care facilities in your county. Details include contact information, administrator, owner and type of facility. More Information >
Long Term Care Facility Search


Division of Provider Services and Quality Assurance
Search by name, city or county for nursing facilities in Arkansas. Details include contact information, administrator, owner and type of facility. More Information >
IndependentChoices Program
866-710-0456

Division of Provider Services and Quality Assurance
Program supports at-home care by providing a monthly allowance in place of "Personal Care Services." More Information >
Choices in Living Resource Center
866-801-3435

Division of Provider Services and Quality Assurance
The Choices in Living Resource Center is an Aging and Disability Resource Center (ADRC). We provide helpful information about long term services and supports in Arkansas. Trained Counselors are here to help you sort through the many options that are available and to assist you in making informed decisions. Anyone may contact us for assistance at 1-866-801-3435
Assisted Living
501-320-6196
OLTC2@arkansas.gov
Division of Provider Services and Quality Assurance
Assisted Living Facilities provide services to residents 24 hours a day in performing all activities of daily living. They also provide limited nursing care. More Information >
Arkansas Lifespan Respite Coalition


Division of Provider Services and Quality Assurance
The Arkansas Lifespan Respite Coalition is a collaborative partner with the Department of Human Service for the Arkansas Take the Time Lifespan Respite Program. The Coalition is represented by family caregivers, respite providers, and members of the aging, disability and health services networks. Everyone is welcome More Information >
Adult Day Care
501-320-6196
OLTC2@arkansas.gov
Division of Provider Services and Quality Assurance
Adult Day Care Facilities provide custodial care, supervision, and social services. Adult Day Health Care Facilities provide organized programs of rehabilitative, therapeutic, and supportive health and social services and activities. These facilities serve functionally impaired adults for periods of less than 24 hours per day in a licensed structure. More Information >
Vocational Rehabilitation Services


Division of Services for the Blind
The Vocational Rehabilitation (VR) Services is a comprehensive state program to assess needs, and to plan, develop and provide job-related services to blind or severely visually impaired individuals. Such services are designed to assist you to prepare for employment that is commensurate within your abilities, interests and informed choice and consistent with your strengths, resources, concerns and capabilities. VR services are available to you, if you are blind or have a severe visual impairment and are not currently employed; or if you are seeking to advance in your present career. More Information >
Vending Facility Program


Division of Services for the Blind
The Vending Facility Program (VFP) Services are available to eligible blind persons who are interested in and have the necessary skills to manage snack bars throughout the state. VFP locates the sales site, equips and stocks the facility initially, maintains the equipment, and provides oversight and record keeping. More Information >
Referral Request for Blind Services


Division of Services for the Blind
Looking for services for the blind or visually impaired in your area? Send us your contact information and we will direct you to helpful services. More Information >
Older Individuals who Are Blind
1-800-960-9270

Division of Services for the Blind
This program provides independent living services to older individuals who are blind, conduct activities that will improve or expand services for these individuals and conduct activities to help improve public understanding of the problems of these individuals. These services assist people in learning how to care for themselves, travel independently, and perform home management skills and other activities to promote self-reliance. Family involvement and support services are strongly encouraged. DSB contracts this service. More Information >
Jump Start Program
501-682-0330 or 1-800-960-9270

Division of Services for the Blind
The Division of Services for the Blind (DSB) and the Arkansas School for the Blind and visually impaired (ASBVI) hosts the summer Jump Start Program. This program is open to blind and severely visually impaired youth ages 16-19 years. Students are assisted in obtaining a part-time summer job and offered the opportunity to participate in recreational and educational enrichment activities. More Information >
Independent Living Rehabilitation Service for the Blind
1-800-960-9270

Division of Services for the Blind
This is a coordinated system of services to improve the ability of an individual with a severe disability to function, continue functioning, or move toward functioning independently in the family, community or to continue in employment. More Information >
Title V Community Prevention Grants Program


Division of Youth Services
Title V Community Prevention Grants Program is a federal program to fund collaborative, community-based delinquency prevention efforts. More Information >
Provider and Facility Directory


Division of Youth Services
Find community-based programs, specialized residential programs, non-residential progrms, residential programs, juvenile correction facilities and juvenile treatment centers. More Information >
Juvenile Accountability Block Grants


Division of Youth Services
Through the Juvenile Accountability Block Grants program, funds are provided as block grants to local units of government for programs promoting greater accountability in the juvenile justice system. More Information >
Formula Grants Program


Division of Youth Services
The Formula Grants Program supports local delinquency prevention and intervention efforts and juvenile justice system improvements. More Information >
Education System


Division of Youth Services
The Youth Education system is an enhancement of the knowledge and skills of each child that will produce successful academic experiences and outcomes that will be transferred and continued in the community upon release. More Information >
Comprehensive Juvenile Services, Inc.


Division of Youth Services
Community-based Programs


Division of Youth Services
The community-based program network consists of thirteen (13) non-profit organizations. The Division contracts with these programs to provide residential and non-residential services to youth who are delinquents, status offenders (FINS), or youth at risk (i.e., youth who exhibit behavior that if continued would bring them into contact with the juvenile justice system). Services are provided within the juvenile's own community, which is consistent with the concept of providing treatment in the least restrictive environment. More Information >
Casework - Juvenile


Division of Youth Services
Treatment method that includes direct intervention to address the problems, needs, or adjustments of an individual and/or family. Activities may include counseling, identifying problems, discussing alternatives, planning for solutions, telephone contacts with or on behalf of a client, group work, supervisory conferences, acting as an advocate on the client's behalf, and transportation.
Volunteer Recognition


Office of Communications and Community Engagement
Request certificates and other volunteer recognition items. More Information >
Volunteer Community of the Year Award


Office of Communications and Community Engagement
This award is designed to offer thanks and a reward to communities for their volunteer effort in serving their neighbors. More Information >
Governor’s Volunteer Recognition Program


Office of Communications and Community Engagement
DCSNS provides recognition materials for volunteer programs statewide. These materials range from certificates to bookmarks, from promotional packets to help promote your programs, to contact information for national recognition. All materials are provided free of charge. More Information >
Community Service Learning - Act 648


Office of Communications and Community Engagement
Legislation passed in 1993, Act 648 allows a secondary student who has completed a minimum of seventy-five (75) clock hours of documented community service learning, as certified by the service organization to the school, to be eligible to receive one (1) academic credit that may be applied toward graduation. More Information >
Arkansas Community Service Awards


Office of Communications and Community Engagement
Arkansas Community Service Awards have recognized individuals and businesses for their dedication and commitment to supporting volunteerism throughout Arkansas. More Information >
AmeriCorps
501-682-7540 or 1-800-482-5850 Ext. 2-7540

Office of Communications and Community Engagement
Educational and community-based volunteer programs. More Information >
Research and Statistics
501-320-6083

Office of Finance
Processing and reporting of Cost Allocation using the required and approved Public Assistance Cost Allocation Plan to determine the quarterly indirect costs for each DHS program, based on actual effort and benefit to each affected program, and measured using federally approved methodologies. Cost Allocation methodologies include time studies, headcounts, and other statistical methods.
Reporting and Forecasting
501-371-2094

Office of Finance
Grants Management including fiscal monitoring of DHS awards and funded projects from inception to final reporting and ensuring fiscal compliance with federal and state regulations and award terms and conditions. Financial reporting on and monitoring of over three and a half billion dollars annually awarded to DHS from federal funding sources. Maintenance of the DHS Grants Database, a current and complete comprehensive catalog of all funding sources that DHS is administering.
Procurement Services


Office of Finance
Training, advisory and contract procurement activities for professional services, technical services and commodities.
Policy Development and Compliance


Office of Finance
Provides policy management services for departmental policies and administrative programs.
Payroll Services


Office of Finance
Processes personnel actions that affect and/or generate payroll; Maintains employee personnel records; Coordinates with the Office of Personnel Management on personnel transactions involving the State's classification and compensation systems.
Payroll and Benefits


Office of Finance
Processes the department's payroll for more than 7,400 employees. In addition, the Section manages the enrollment and maintenance actions of all employee benefits such as Health Insurance and Deferred Compensation programs.
Payment Processing


Office of Finance
Processes payments related to Children
Managing Support Services


Office of Finance
Material Distribution; Inventory; Printing and Duplicating Services; Mail Services.
Leases


Office of Finance
Coordination of facility leases and telecommunication equipment.
Funds Management
501-371-2094

Office of Finance
Management and monitoring the flow of DHS funding and ensuring the efficiency of fund operations; providing accurate and timely reporting of financial status and balance of funds; ensuring compliance with applicable federal and state laws and regulations, including the Cash Management Improvement Act agreement.
Accounts Receivable
501-320-6524

Office of Finance
Provides billing for Hospital Assessment Fees, Quality Assurance Fees, Provider Fees, Rents, Medicaid Match, Eligibility and other billing as needed. Provides collection for Recipient, Employee, and Provider Overpayments.
Accounts Payable


Office of Finance
Processes travel reimbursement and employee requests for travel advances; Pays invoices for vendors, clients, providers and agency credit card charges; Maintains checking accounts for Arkansas State Hospital, Developmental Disabilities Services, Office of Long Term Care and other miscellaneous accounts; Processes the department
Recruitment & Placement
501-682-1667
dhs.recruiting@dhs.arkansas.gov
Office of Human Resources
Identifies sources for marketing DHS jobs throughout all counties in Arkansas. Maintains relationships in communities by attending career fairs at local colleges and visiting workforce service centers and other public places.
Workers With Disabilities
866-801-3435

Division of Adult, Aging, & Behavioral Health Services
You must be at least 16 and less than 65 years of age. You must also have a significant disability expected to last at least 12 months or to result in death. Eligibility is determined using Social Security Disability guidelines. Unlike receiving Social Security benefits, you may work full-time and earn more than what is allowed under Social Security benefit guidelines (SGA limit). More Information >
The Senior Farmer’s Market Nutrition Program - (SFMNP)
501-320-6575
Beverly.dunlap@dhs.arkansas.gov
Division of Adult, Aging, & Behavioral Health Services
(SFMNP) is a USDA funded program that provides low-income seniors (60+) with coupons that can be exchanged for locally grown eligible foods (fruit, vegetables, honey, and fresh-cut herbs) at participating farmer’s markets and roadside stands. In Arkansas, the SFMNP is available in nine counties of northwest Arkansas, as follows: Benton, Carroll, Boone, Marion, Baxter, Washington, Madison, Newton, and Searcy. To enroll in the SFMNP a person must be age 60 or older, live in one of the participating counties, and have an income level within 185% of the poverty level. For information on enrollment contact the Area Agency on Aging of Northwest Arkansas at 1-870-741-1144. More Information >
Substance Abuse Prevention, Education and Early Intervention


Division of Adult, Aging, & Behavioral Health Services
Alcohol, tobacco, Strategic Prevention Framework State Incentive Grant (SPF SIG), SYNAR and other drug abuse prevention programming and coalition development for community-based environmental change efforts.
Specialized Women’s Services


Division of Adult, Aging, & Behavioral Health Services
Facilities designated to provide services and support for pregnant and/or parenting mothers with children below the age of 7 years old. Services include at a minimum housing, alcohol and other drug treatment, case management, child care, transportation, medical treatment, education/job skills training, parenting and life skills, aftercare, and family education.
Specialized Programs for Adults with Serious Mental Illness


Division of Adult, Aging, & Behavioral Health Services
Services provided to assist the community with education about emotional disorders.
Psychology Internship Program


Division of Adult, Aging, & Behavioral Health Services
The program is a one-year, full-time, pre-doctoral internship in professional psychology at the Arkansas State Hospital.
Prevention Services for Behavioral Health


Division of Adult, Aging, & Behavioral Health Services
Services provided within the community to reduce and prevent the occurrence of mental/emotional disorders.
PASSE Office of the Ombudsman
PASSE Ombudsman Office: 1-844-843-7351
PASSEOmbudsmanOffice@dhs.arkansas.gov
Division of Adult, Aging, & Behavioral Health Services
It is the responsibility of the PASSE Ombudsman Office to ensure that compassion, respect, trust, and integrity- all core values of the Arkansas Department of Human Services(DHS)-are demonstrated in resolving issues or complaints from beneficiaries who receive services.
PASSE (Provider-led Arkansas Shared Savings Entity
DHS PASSE Provider Line:1-888-889-6451

Division of Adult, Aging, & Behavioral Health Services
The Provider-led Arkansas Shared Savings Entity (PASSE) is a new model of organized care that will address the needs of certain Medicaid beneficiaries who have complex behavioral health and intellectual and developmental disabilities service needs. The PASSE model is a Medicaid-funded program. It does not change a person’s eligibility for Medicaid, but it changes the way services are paid for by Medicaid for certain eligible individuals.
PACE
1-866-801-3435

Division of Adult, Aging, & Behavioral Health Services
The Program of All-Inclusive Care for the Elderly (PACE) is an innovative model that enables individuals who are 55 years of age or older and certified by the state to need nursing facility care, to live as independently as possible. Through PACE, fragmented health care financing and delivery system comes together to serve the unique needs of the enrolled individual with chronic care needs. The population served by PACE is historically very frail. The PACE organization must provide all needed services to the PACE participant. More Information >
Office of the State Long Term Care Ombudsman
501-682-8952

Division of Adult, Aging, & Behavioral Health Services
A statewide program, that advocates for the rights of long-term care residents. It is a statewide program of community advocates that addresses the complaints of nursing home and residential care facility residents. Its representatives provide information on facilities, work for systematic change, and monitor the activities of the regulatory system.
Money Follows the Person Program
866-801-3435

Division of Adult, Aging, & Behavioral Health Services
Program to transition individuals who have resided in institutions 90 days or longer into qualified home and community-based programs. More Information >
Long Term Care Complaints
800-582-4887
complaints.OLTC@arkansas.gov
Division of Adult, Aging, & Behavioral Health Services
The Office of Long Term Care investigates complaints against facilities as well as allegations of abuse or neglect of residents, theft of residents' property, and poor quality of resident care. Investigations are confidential, and you do not have to give your name when you file a complaint. If you choose to give your name, the Office of Long Term Care informs you when the investigation is completed. More Information >
Living Choices Assisted Living
501-682-2441

Division of Adult, Aging, & Behavioral Health Services
Services to provide housing, supportive services, personalized assistance and healthcare designed to respond to the individual needs of those who need help with activities of daily living. More Information >
IndependentChoices Program
866-710-0456

Division of Adult, Aging, & Behavioral Health Services
Program supports at-home care by providing a monthly allowance in place of "Personal Care Services." More Information >
Drug and Alcohol Safety Education Program (DASEP)


Division of Adult, Aging, & Behavioral Health Services
The mission of the Arkansas Drug and Alcohol Safety Education Program (DASEP) is to promote public safety by reducing the number of injuries and fatalities due to driving while under the influence of alcohol or other drugs. Individuals attend a DASEP course because their use of alcohol or other drugs has put them and others at risk. The course encourages effective decision-making and the reduction of recidivism by providing participants with accurate information about alcohol and other drugs and assisting them in making changes to any high-risk substance abuse behavior.
Drug Addiction/Abuse Services


Division of Adult, Aging, & Behavioral Health Services
Outpatient care, residential care, Specialized Women's Services (SWS) and early intervention.
Detoxification Services


Division of Adult, Aging, & Behavioral Health Services
Detoxification services are provided through the Regional Alcohol and Drug Detoxification Program (RADD). Services are provided locally through contracted providers who contract with local hospitals to provide inpatient services.
Day Treatment Outpatient Services


Division of Adult, Aging, & Behavioral Health Services
A more structured form of outpatient services to assist clients with developing and maintaining the daily living skills needed for community living.
Choices in Living Resource Center
866-801-3435

Division of Adult, Aging, & Behavioral Health Services
The Choices in Living Resource Center is an Aging and Disability Resource Center (ADRC). We provide helpful information about long term services and supports in Arkansas. Trained Counselors are here to help you sort through the many options that are available and to assist you in making informed decisions. Anyone may contact us for assistance at 1-866-801-3435
Child and Adolescent Service System Program (CASSP)


Division of Adult, Aging, & Behavioral Health Services
The Child and Adolescent Service System Program (CASSP) was established in Arkansas by Act 964 of 1991 and 2001 through Act 1517. CASSP is based on the concept developed by the National Institute of Mental Health that focuses on the need for interagency collaboration and coordination across systems in delivering multiple services to seriously emotionally disturbed children /youth and their families. CASSP service teams are available throughout the state to develop multiagency plans of care (MAPS/Wraparound) for individual children and adolescents with serious emotional disturbance when the current system is not adequately meeting their needs.
Behavioral Health Residential Services


Division of Adult, Aging, & Behavioral Health Services
Treatment and supervision in various residential settings ranging from group homes to independent living.
Behavioral Health Professional Training


Division of Adult, Aging, & Behavioral Health Services
Training is provided for direct care providers, teachers, criminal justice system personnel, primary care providers, and parents in alcohol and drug information and skill development.
Behavioral Health Inpatient Services


Division of Adult, Aging, & Behavioral Health Services
A full range of short-term intensive treatment for mental health care and alcohol, tobacco and other drug prevention and treatment.
Behavioral Health Forensic Services


Division of Adult, Aging, & Behavioral Health Services
Conducts the court-ordered evaluation to determine issues of competency and responsibility. Provides inpatient treatment and monitoring of those individuals acquitted through the court system.
Arkansas SMP – Empowering Seniors to Prevent Healthcare Fraud
866-726-2916

Division of Adult, Aging, & Behavioral Health Services
This program helps consumers understand more about healthcare fraud. It involves recruiting retired persons to teach Medicare and Medicaid beneficiaries to recognize and report healthcare fraud. More Information >
Arkansas Lifespan Respite Coalition


Division of Adult, Aging, & Behavioral Health Services
The Arkansas Lifespan Respite Coalition is a collaborative partner with the Department of Human Service for the Arkansas Take the Time Lifespan Respite Program. The Coalition is represented by family caregivers, respite providers, and members of the aging, disability and health services networks. Everyone is welcome More Information >
ARChoices in Homecare
866-801-3435

Division of Adult, Aging, & Behavioral Health Services
A Medicaid home and community-based program that provides attendant care, Home-Delivered Meals, Personal Emergency Response System, Adult Day Services, Adult Day Health Services, Facility-Based Respite Care, In-Home Respite Care, and Environmental Accessibility Adaptions/Adaptive Equipment to individuals age 21 through 64 with a physical disability or individuals who are 65 and older. These individuals must meet the criteria for intermediate nursing home care. More Information >
Alcohol Addiction/Abuse Services


Division of Adult, Aging, & Behavioral Health Services
Outpatient care, residential care, Specialized Women's Services (SWS) and early intervention.
Adult Protective Services
800-482-8049

Division of Adult, Aging, & Behavioral Health Services
Adult Protective Services investigates maltreatment, abuse, neglect and exploitation of individuals age 18 and older.
Adult Abuse Hotline
800-482-8049

Division of Adult, Aging, & Behavioral Health Services
Do you suspect an adult is being abused or neglected at home or in a care facility? If so, call our hotline to make a confidential report. More Information >

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

Google Map | Contact Us