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The Arkansas Department of Human Services (DHS) is a place where we tackle big social issues with compassion, courage, respect, integrity, and action. This is not always easy, but the work we do is so important — to our neighbors and people in every community in the state. It matters because we:

Whether our employees are processing applications, answering phones, conducting investigations, crunching numbers, working directly with clients, supporting other staff, or being part of a team to make big policy changes, we know that we could not accomplish our mission without each and every one of them.

We are not just a government agency. We are a tight-knit community of more than 7,000 strong. We push each other to be better, to think outside the box to solve problems, and to never be OK with “good enough.” Together we improve the quality of life of all Arkansans by protecting the vulnerable, fostering independence, and promoting better health.

We do all of this work through eight divisions and seven support offices headquartered in Little Rock and in 80 offices across the state. There is at least one office in every county.

Thank you for visiting DHS online. We look forward to serving you.

We care. We act. We change lives.

Medicaid Monthly Reports

Title Type Posted Date
September 2020 Monthly Enrollment and Expenditures Report PDF 10/16/2020
August  2020 Monthly Enrollment and Expenditures Report PDF 09/15/2020
July 2020 Monthly Enrollment and Expenditures Report PDF 08/27/2020
June 2020 Monthly Enrollment and Expenditures Report PDF 08/27/2020
May 2020 Monthly Enrollment and Expenditures Report PDF 08/10/2020
April 2020 Monthly Enrollment and Expenditures Report PDF 05/18/2020
February & March 2020 Monthly Enrollment and Expenditures Report PDF 04/08/2020
January 2020 Monthly Enrollment and Expenditures Report PDF 02/19/2020
December 2019 Monthly Enrollment and Expenditures Report PDF 01/22/2020
November 2019 Monthly Enrollment and Expenditures Report PDF 12/17/2019
October 2019 Monthly Enrollment and Expenditures Report PDF 11/21/2019
September 2019 Monthly Enrollment and Expenditures Report PDF 10/15/2019
July/Aug. 2019 Monthly Enrollment and Expenditures Report PDF 09/17/2019
June 2019 Monthly Enrollment and Expenditures Report PDF 07/23/2019
May 2019 Monthly Enrollment and Expenditures Report PDF 06/27/2019
April 2019 Monthly Enrollment and Expenditures Report PDF 05/16/2019
March 2019 Monthly Enrollment and Expenditures Report PDF 04/15/2019
February 2019 Monthly Enrollment and Expenditures Report PDF 03/19/2019
January 2019 Monthly Enrollment and Expenditures Report PDF 02/15/2019
Calendar Year 2018 Enrollment and Expenditure Report PDF 01/15/2018
December 2018 Monthly Enrollment and Expenditures Report PDF 12/17/2018
November 2018 Monthly Enrollment and Expenditures Report PDF 11/15/2018
October 2018 Monthly Enrollment and Expenditures Report PDF 10/15/2018
September 2018 Monthly Enrollment and Expenditures Report PDF 09/21/2018
August 2018 Monthly Enrollment and Expenditures Report PDF 09/21/2018
July 2018 Monthly Enrollment and Expenditures Report PDF 09/21/2018
June 2018 Monthly Enrollment and Expenditures Report PDF 09/21/2018
May 2018 Monthly Enrollment and Expenditures Report PDF 09/21/2018

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ARWorks Reports

Title Type Posted Date
February 2019 ARWorks Monthly Report PDF 09/19/2019
January 2019 ARWorks Monthly Report PDF 02/15/2019
December 2018 ARWorks Monthly Report PDF 01/15/2018
November 2018 ARWorks Monthly Report PDF 12/17/2018
October 2018 ARWorks Monthly Report PDF 11/15/2018
September 2018 ARWorks Monthly Report PDF 09/21/2018
August 2018 ARWorks Monthly Report                                      PDF 09/21/2018
July 2018 ARWorks Monthly Report PDF 09/21/2018
June 2018 ARWorks Monthly Report PDF 09/21/2018

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DCFS Reports

Title Type Posted Date
A New Horizon 2020 PDF 10/02/2020
Family First Fits Us 2019 PDF 10/16/2019
Foundation for the Future 2018 PDF 10/24/2018
DCFS Renewed Hope 2017 PDF 07/16/2019
Moving Beyond Crisis DCFS Report 2016 PDF 07/16/2019

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Infographics

Title Type Date
Hot Car Dangers PDF 05/22/2019

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Early Childhood Reports

Title Type Date
Directors Workforce Study Report PDF 08/21/2019
Staff Workforce Study Report PDF 08/21/2019

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Appeal Hearing

Employment with DHS

Doing Business with DHS

Information from DHS

Note: The Proposed Rule dates are for the Public Comment period for each rule. The Recent Final Rule date is when the rule becomes effective.

Title/Description Type Posted
1001 - Secure Employee Communications PDF 09/21/2020
1002 - Secure Employee Workstation Policy PDF 09/03/2019
1003 - Privacy and Security Incident Reporting PDF 07/20/2020
1004 - Vehicle and Fleet Service Policy PDF 06/03/2014
1006 - Ethical Standards for DHS Employees PDF 09/03/2019
1007 - Leave Policy PDF 09/03/2019
1009 - Equal Opportunity PDF 09/03/2019
1010 - Social Media and Agency Communications PDF 09/03/2019
1011 - Solicitation of State Employees PDF 04/30/2001
1016 - Inclement Weather PDF 09/03/2019
1017 - Emergency and Disaster Planning PDF 11/30/2001
1018 - Use and Prohibition of a Space Heater PDF 09/03/2019
1020 - DHS Personnel Management PDF 07/20/2020
1025 - State Employee Political Activity PDF 10/09/2019
1027 - Volunteer Employment and Personnel Policy PDF 10/09/2019
1031 - Fair Labor Standards Act (FLSA) PDF 09/03/2019
1032 - Collection of the Social Security Number (SSN) for Each Client PDF 02/19/2009
1034 - Vending Facilities for the Blind PDF 11/30/2001
1038 - Sexual Harassment Policy PDF 09/03/2019
1039 - Cost Allocation Plan Changes PDF 02/01/2008
1040 - Co-Location of Services PDF 04/15/1988
1049 - Resignation/Termination Policy PDF 06/01/2019
1051 - Drug Free Workplace PDF 04/26/2019
1053 - FOIAs, Subpoenas, Requests for Disclosure, and Legal Opinions PDF 10/09/2019
1056 - County Office Operations PDF 05/03/1993
1058 - Barrier Free Architectural Access Policy PDF 11/18/1991
1059 - Confidentail Materials - Collection, Storage, Disposal PDF 03/22/2002
1061 - Indirect Cost Policy PDF 02/01/2008
1063 - Supply Inventory System PDF 10/26/1992
1064 DHS Financial Authority PDF 07/01/2008
1065 - Workplace Searches Policy PDF 04/26/2019
1067 - Cash Management Improvement Act Policy PDF 09/02/1993
1070 - Office Hours/Timekeeping PDF 03/07/2012
1071 - Voter Registration Act PDF 01/01/1996
1074 - DHS Wireless Communications Device PDF 09/03/2019
1075 - DHS Use of Recording Devices PDF 07/08/2014
1077 - DHS State Institutional Board Rules PDF 08/01/2007
1078 - Americans with Disabilities Act (ADA) PDF 12/12/2019
1080 - Employment Disqualification: Criminal and Maltreatment History Checks PDF 09/03/2019
1082 - Drug Screens and Criminal Background Checks of Medicaid Providers of Certian Medicaid in Home Care Services PDF 04/30/2014
1083 - Document and Record Disposition PDF 07/01/2007
1084 - Employee Discipline Policy” Conduct/Performance PDF 06/01/2019
1086 - Employee Grievance and Mediation Policy (Dispute Resolution Rules and Procedures) PDF 04/28/2020
1087 - Employee Drug and Alcohol Prevention Policy PDF 04/26/2019
1088 - DHS Participant Exclusion Rule PDF 02/01/2020
1089 - Employee Personnel Files PDF 10/09/2019
1090 - Incident Reporting PDF 05/15/1999
1092 - Sick Leave incentive Program PDF 09/03/2019
1094 - DHS/DRC Cooperation Rule PDF 01/01/2012
1095 - Whistle-Blower Protection Policy PDF 01/22/2019
1096 - DHS Audit Policy PDF 12/23/2000
1097 - Utilization of Credit Cards for Small Order Purchases PDF 06/01/2010
1098 - Appeals and Hearings Procedures PDF 06/29/2018
1099 - Violence in the Workplace PDF 09/03/2019
1101 - Paperwork Reduction PDF 01/15/2004
1106 - DHS Client Injury or Death Review PDF 02/02/2007
1107 - Career Service Recognition Payments PDF 04/02/2007
1108 - DHS Procedures for a Name-Clearing Hearing PDF 10/09/2019
1115 - Supplmental Nutrition Assistance Program (SNAP) Complaint Policy and Procedure PDF 04/21/2017
1120 - Educational Leave and Assistance PDF 01/05/2018
2000 - Capital Asset System PDF 03/08/2018
2002 - Payroll Warrants Distribution PDF 06/01/2002
2005 - Bank Account Rotation PDF 08/05/1981
2006 - State (Income) Tax Refund Interception (STRI) PDF 05/15/1990
2007 - Federal Delay in the Issuance of Notification of Grant Awards PDF 01/20/1995
3000 - Promulgation of Agency Rules; Approval of Internal Policies and Procedures PDF 04/01/2017
3001 - Departmental Services To Children and Youth PDF 09/10/1979
3003 - Section “504’ Compliance PDF 11/14/1979
3004 - Adult Case Review Committee PDF 06/04/1981
3005 - Adult Guardianship PDF 05/21/1984
3006 - Information and Referral PDF 12/01/1998
3007 - Options Counseling PDF 06/30/2012
3008 - Public Guardian for Adults-Duties and Reponsibilities PDF 05/02/2012
4001 - Notice of Privacy Practices PDF 09/03/2019
4002 - DHS Privacy and Security Sanctions PDF 09/03/2019
4004 - Mitigation of Violations of Privacy Rights PDF 04/14/2003
4005 - DHS Protected Health Information Complaint Procedure PDF 04/14/2003
4007 - De-Indentified Protected Health Information/Freedom of Information Act PDF 06/01/2010
4008 - Confidential Communications Requirements PDF 06/01/2010
4009 - Uses and Disclosures of Client of Participant Information PDF 03/15/2004
4010 - Request Amendment of Protected Health Information PDF 06/01/2010
4011 - Accounting for Disclosures of Protected Health Information PDF 04/14/2003
4013 - HIPAA Training Requirements PDF 07/15/2004
5000 - Employee Information Technology Security Requirements PDF 03/31/2015
5003 - Mobile Devices and Wireless Networking PDF 09/01/2020
5010 - Division and Office IT Security Requirements PDF 03/31/2015

DO NOT EDIT. THIS IS PULLING IN ALL PUBLICATIONS.

Records & Databases

Title Type
Licensed Child Care Centers  LINK
Listing and General Description of Computer Databases PDF

Informational & Statistical Reports

Title Type
Arkansas Annual Synar Reports LINK
Annual Statistical Reports LINK

Arkansas Prevention Needs Assessment Student Survey Reports

Title Type
County Office Operational Report (COOR) LINK
Arkansas Medicaid Program Overview 2017 PDF
Arkansas Medicaid Program Overview 2016 PDF
Arkansas Medicaid Program Overview 2015 PDF
Arkansas Medicaid Program Overview 2014 PDF
Arkansas Medicaid Program Overview 2013 PDF
Arkansas Medicaid Program Overview 2012 PDF
Olmstead Report    WEB

Program Policies

Title Type
Dept of Human Services Policies PDF

Nursing Home Surveys

Title Type
Compare Nursing Homes WEB
Medicare Data Sets WEB
Medicare Data Sets How-to Video WEB
Nursing Home Quality, Certification, and Oversight Reports WEB
Nursing Home Quality, Certification, and Oversight Reports - FAQ WEB

 

Childcare

What types of Early Childhood and Out-of-School Time Assistance are there?

Early Childhood and Out-of-School Time Assistance may be available to families through the Transitional Employment Assistance (TEA) or Extended Support Services (ESS) Programs. TEA and ESS services are provided by the Division of Workforce Services. To see if you qualify for TEA/ ESS assistance, please call Workforce Services at: 1-855-225-4440.

The Low-Income Early Childhood and Out-of-School Time Assistance program serves families who are working and/or going to school full-time.  Families   can   receive a child care authorization for a minimum of one year based on Better Beginning Level of CCDF Participant. Job search shall be provided up to three months following the loss of an eligible activity. The Low Income program is only available through the Family Support Unit. For more information you may contact the Division of Child Care and Early Childhood Education at 1-800-322-8176 or https://humanservices.arkansas.gov/about-dhs/dccece/programs-services/child-care-assistance

How long will I be on the waiting list of Early Childhood and Out-of-School Time Assistance?

Early Childhood and Out-of-School Time Assistance is available pending the availability of funds and eligibility. At this time there is no waitlist for Early Childhood and Out-of-School Time Assistance.

Once I’m approved for childcare assistance how often will my case be re-determined?

Low-Income redeterminations shall be completed based on the provider’s Better Beginnings Level.  Better Beginnings Level one (1) and two (2) are re-determined once a year.  Better Beginnings Level three (3) are re-determined every two years.

How do I appeal a denial decision?

Whenever an application is denied, or an adverse action is taken on a case, the client will be informed in writing of the decision and of the right for a review of the decision.  The notice to the applicant/client must state that he/she has ten (10) days from the date of the Notice of Action in which to submit a request to Internal Review of the decision.

Where can I find the minimum licensing requirements for day care homes, centers, and voluntarily registered homes?

For information, visit the Child Care Licensing page. 

Medicaid

Where do I call if I have a problem with Medicaid transportation?

You may call the Transportation Help Line at 1-888-987-1200 and follow the directions.

What is a ConnectCare Primary Care Physician or PCP?

A ConnectCare Primary Care Physician or "PCP," is your family "doctor" who will take care of all your healthcare needs. Your ConnectCare doctor has your medical records and will give you medical advice based on your medical needs. Your doctor can handle your basic medical needs, refer you for special care, and admit you into the hospital. You may contact your doctor 24 hours a day, seven days a week, including holidays. When attempting to contact your doctor, you may talk to your doctor directly, another doctor, or staff person based on the availability of your doctor.

How do I get a ConnectCare doctor?

  1. Your Medicaid caseworker should ask you to complete a ConnectCare Primary Care Physician enrollment form when applying for a Medicaid card.
  2. If you are an SSI (Supplemental Security Income) recipient, you may go to a DHS office to select a ConnectCare doctor once you have become Medicaid eligible or call ConnectCare at 1-800-275-1131 (1-800-285-1131 TDD), or if you are in the Central Arkansas area, call (501) 614-4689.
  3. You may select your doctor at his or her office. Your choice is valid from the date the office calls it into Medicaid.
  4. You may call the ConnectCare Help Line at 1-800-275-1131 (1-800-285-1131 TDD), or if you are in the Central Arkansas area, call 614-4689, 6:00 am to 10:00 pm Monday – Friday.
  5. You also may request a doctor using the online assign/change form on our website at www.seeyourdoc.org. Please note that using this method DOES NOT guarantee your request. If you need a doctor immediately, please call the Help Line. 

Mental Health/Substance Abuse

I need mental health and/or substance abuse treatment, but I have no insurance or way to pay for it. How can I get help?

Community Mental Health Centers (CMHC) provide services for priority populations and persons with limited financial resources. Priority populations are served first and include Act 911 of 1989 forensic patients, including those jailed and recently released, and patients certified as seriously emotionally disturbed or seriously mentally ill. Other patients are served as resources allow. These facilities provide a full array of services, including individual and group therapy, medication management and case management. For the location of the mental health center in your area please go here. It is possible that your CMHC may allow a reduced payment option for services.

For alcohol and/or substance abuse treatment, please contact the Division of Aging, Adult and Behavioral Health Services (DAABHS) at 501-686-9164, for more information about receiving treatment with limited financial resources.

My adult son/daughter needs mental health and/or substance abuse treatment but refuses to go. What should I do?

If your son or daughter is a clear and present danger to self or others because of a mental illness or alcohol and/or drug abuse, they can be “committed”. This involves a judge issuing an order that this person get an evaluation and/or treatment regardless of the person’s agreement. The treatment can be inpatient (in a hospital) or outpatient (at a clinic). Arkansas law is very specific about the commitment process, and the dangerous behavior must be serious and also a recent or an immediate threat. More information about the commitment process can be found here. You also can contact the Division of Aging, Adult and Behavioral Health Services (DAABHS) at 501-686-9164 to learn more about your options.

You also might check into Psychiatric Advanced Directives. This is a legal instrument used to document a competent person’s specific instructions or preferences regarding future mental health treatment, in preparation for the possibility that the person may lose capacity to give or withhold informed consent to treatment during acute episodes of psychiatric illness. More information about Psychiatric Advanced Directives can be found here.

How can I help a family member or friend that is threatening to harm themselves?

The first step is to make sure they are safe. Call the police if you feel they are an immediate threat to do harm. If the threat is not immediate, there are other resources available to help you. The Arkansas Crisis Center 1-888-274-7472 or http://www.arcrisis.org has a 24-hour hotline with dedicated volunteers and staff members. You also can contact the National Suicide Prevention Lifeline at 1-800-SUICIDE (784-2433) or 1-800-273-TALK (8255) or TTY 1-800-799-4TTY (4889). You also can contact the local community mental health center or one of the behavioral health agencies in your area. Each of the providers are required to have emergency/crisis services available 24 hours a day, 7 days a week. Other suicide prevention resources are available at the Arkansas Suicide Prevention website and National Suicide Prevention Lifeline.

Public Assistance

How do I apply for public assistance programs such as Medicaid, ARKids, nutrition assistance, cash assistance or child care assistance?

You will find the applications you need online at Access Arkansas. The site also will provide you with information so you can determine whether you’re qualified for assistance before submitting an application. You also may apply at your local county office.

What does Medicaid provide?

The Medicaid Program helps you, if you are eligible, to pay some of your medical bills. Eligibility depends on your income, resources, age, and situation. Most people who are eligible fall into one of the following categories: age 65 or older, under age 19, blind, disabled, pregnant, nursing home resident, have breast or cervical cancer, disabled but work some, in need of home and community-based services or are under 21 and in foster care.

What is ARKids First?

ARKids First health insurance provides coverage options for more than 300,000 Arkansas children who otherwise might have gone without health care. Eligibility for ARKids is based on your family’s income and other factors. Resources are totally disregarded. ARKids A offers low-income families a comprehensive package of benefits. ARKids B provides coverage for families with higher incomes. Children must be under age 19, living in your home and a U.S. citizen or qualified legal alien. If you have questions about your child’s eligibility, call our ARKids First free hotline at 1-888-474-8275, visit your local county office or log on to Access Arkansas.

How can I get help purchasing food?

The Supplemental Nutrition Assistance Program (SNAP, formerly known as the Food Stamp Program) provides food assistance to eligible households to cover a portion of a household's food budget.  Benefits are distributed through an Electronic Benefits Transfer (EBT) card and must be used to buy food products or seeds to grow vegetables. In addition to food assistance, the program provides SNAP recipients with nutrition education regarding food safety, healthy foods, portion sizes, and food preparation.

I just lost my job. How can I provide for my children?

The Temporary Assistance for Needy Families (TANF) program is a federally funded program that provides case management services to assist families with children under age 18 with finding employment. Arkansas's TANF program is called Transitional Employment Assistance (TEA). While looking for a job, the family will receive a cash assistance payment based on household size. The family's income must be equal to or less than $223 per month. SSI income is not counted in this total. The family's resources must be $3000 or less.  Supportive services also will be provided to the recipient if needed while looking for employment. TANF also provides cash assistance to children being cared for by caretaker relatives other than the parent.

I cannot pay for my utilities. Where can I get help?

The Low-income Home Energy Assistance Program helps low-income households with home energy costs by providing financial assistance through the Winter Assistance Program and Crisis Intervention Program.  Each program provides assistance to a household’s energy supplier or, under certain circumstances to the applicant. The Crisis Intervention Program provides assistance to eligible households facing energy-related emergencies. The Winter Assistance program runs from early January until the end of March or the depletion of funds. The Crisis Programs runs from the beginning of April until the end of September or until the depletion of funds. Both programs are operated by the 16 Community Action Agencies and cover all 75 counties of the State of Arkansas.  

Services for the Disabled

How do I apply for services offered by the Division of Developmental Disabilities Services?

For children ages 0-21, contact DDS Children’s Services Intake and Referral Unit at 501-682-1464. For adults, contact the DDS Adult Services Intake and Referral Unit at 501-683-5687.

Does a physician have to make the referral for my infant or toddler (birth to 36 months) to receive First Connections Early Intervention Services?

No. Anyone can refer an infant or toddler for Early Intervention services (examples: a parent, a concerned friend, neighbor, physician or teacher). Please contact the Early Intervention program at our help and information line. 800-643-8258.

Seniors

What type of programs or services are available in Arkansas for seniors?

Division of Aging, Adult and Behavioral Health Services , 501-682-2441 or 866-801-3435 or you may visit our website https://humanservices.arkansas.gov/about-dhs/daabhs/ programs-services and search for public benefits and programs for Arkansas seniors.

Where can I get a list of senior centers in a particular county?

Call the Division of Aging, Adult and Behavioral Health Services at 501-682-2441 or 866-801-3435 . We will put you in touch with the Area Agency on Aging for your Region. You also may visit our website at https://humanservices.arkansas.gov/about-dhs/daabhs/aging-and-adult-services for more information.

Are all services offered in every county in Arkansas?

Unfortunately, not all services are offered in every county. Call the Division of Aging, Adult and Behavioral Health Services at 501-682-2441 or 866-801-3435. We will give you the number for your local Area Agency on Aging. You also may visit our website at https://humanservices.arkansas.gov/about-dhs/daabhs/aging-and-adult-services for a comprehensive list of services by county.

Who should I contact for help with Medicare or Medicaid?

You may call your local Area Agency on Aging or the Division of Aging, Adult and Behavioral Health Services Choices In Living Resource Center at  866-801-3435. You also may visit our website at https://humanservices.arkansas.gov/about-dhs/daabhs/aging-and-adult-services for a comprehensive list of DHS county offices.

Are there programs for families who need help with a parent but do not want to place the parent in a nursing home?

Yes. Long-Term Care Medicaid Waivers and private pay services are available depending on circumstances.

Youth Committed to the Division of Youth Services

How long does a youth stay in Division of Youth Services residential programs?

Youth Services uses a matrix to set the length of stay based on the law violated. However, we do monitor the progress of each youth in their rehabilitative work and adjust the length of stay accordingly. The average length of stay is approximately six months.

Do youth in residential programs receive educational services?

Yes. Youth Services system of education is recognized by law and the Arkansas Department of Education. The youth are required to attend school while in residential programs and receive credit toward graduation for their work. 

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Access Arkansas Call Center 1-855-372-1084 
Adoptions 1-888-736-2820
Adult Maltreatment Hotline (Adult Protective Services) 1-800-482-8049
Arkansas Poison Control Center 1-800-222-1222
ARKids First 1-888-474-8275
Child Maltreatment Hotline (Child Protective Services) 1-800-482-5964
Child Maltreatment Hotline TDD (Child Protective Services) 1-800-843-6349
Child Care Assistance 1-800-322-8176
Child Support Information 1-877-731-3071
EBT Help Desk  (24/7) 1-800-997-9999
General Customer Assistance 1-800-482-8988
General Customer Assistance TDD 1-501-682-8933
Fraud and Abuse Hotline - SNAP, TEA & Medicaid only 1-800-422-6641
Medicaid Claims Questions 1-800-482-5431
Non-emergency Medicaid Transportation Questions 1-888-987-1200
Security/Privacy Hotline 1-501-320-3911​
Senior Medicare Fraud Patrol 1-866-726-2916
Suicide Prevention Hotline ​1-888-274-7472

​To view additional information and map, click the name of the office. If you know the name of the office, enter it into the search box to narrow your results.

DHS offers a variety of programs and services for all Arkansas citizens. From simple A to Z list of all services to more focused lists based on groups such as young adult or seniors, our goal is to help you find the information you need quickly.

Quick Access

Programs and Services | A to Z
If you know the name of the program or service, this is the fastest way to find details and contact information.

Programs and Services | Search by Keyword
Need a little help finding the program or service? Enter a few words and we'll narrow it down.

Programs and Services | For Providers
A fast list to help our providers access the information they need.

Programs and Services by Group
A more focused approach for specific visitors.

Do Not Edit Here. Content is pulling from a template.

To filter results, enter desired search term in the search field. To change the number of visible events, use the drop menu. Click the name of the event to link to more information.

 

To filter results, enter desired search term in the search field. To change the number of visible events, use the drop menu. Click the name of the event to link to more information.

 

Access Arkansas Helpline – 1-855-372-1084
ARKids First Helpline - 1-888-474-8275
Connect Care - 1-800-275-1131 (TDD: 1-800-285-1131)
EBT Help Desk - 1-800-997-9999
Non-Emergency Transportation (NET) Helpline - 1-888-987-1200
Mental Health & Addiction Support Line at 1-844-763-0198 
Choices in Living Resource Center - 1-866-801-3435

Contact Information for DHS Divisions and Offices

By Phone: 501-682-1001
By TDD: 501-682-8820
Address: Donaghey Plaza, P.O. Box 1437, Little Rock, AR 72203 | PDF Map | Google Map
Email: Send Your Comments to the DHS Director of Communications

Contact Information for County Offices

Email: Contact Your County Office
Map: DHS County Office Map for additional contact information, map and directions.
 

Contact Information for DHS Facilities

DHS Offices and Contacts

DO NOT EDIT. THIS PULLS DHS DOCUMENTS AND REPORTS IN ONLY.

Related Documents

File Name File Type Date
DHS Publication 407, Notice of Privacy Practices PDF 01/01/2017
DHS Publication 407, Notice of Privacy Practices, Spanish PDF 01/01/2017
DHS Publication 408, Notice of Privacy Practices PDF 01/01/2017
DHS Publication 408, Notice of Privacy Practices, Spanish PDF 01/01/2017

 

At the Arkansas Department of Human Services, we take the integrity of our programs, employees, and partners seriously. If there are problems, we want to know about them so that weintegrity can  investigate and address them.

There are a number of ways for you to report issues. If you suspect fraud on the part of providers or  beneficiaries you can call or email the fraud hotline below. Below you also will find phone numbers you can use to report child or adult maltreatment. If you suspect misconduct or have concerns – but aren’t sure who to direct them to – please use the DHS Integrity form below. You can make a report through the form and hotlines anonymously.

Fraud Hotline for suspected fraud:
Please call 1-(800)-422-6641 or email ContactDHSFraud@arkansas.gov.

Child Abuse and Maltreatment Hotline for suspected neglect, abuse, or maltreatment of children:
Please call 1-800-482-5964.
TDD: 1-800-843-6349.

Adult Protective Services Hotline for suspected neglect, abuse, or maltreatment of adults:
Please call 1-800-482-8049.

DHS Integrity Reporting Form

Fill out my online form.

In Arkansas, there is always a Safe Haven for your baby.
1-888-510-BABY
 

What is Safe Haven?

The Arkansas Safe Haven law allows a parent to bring a child, 30 days old or younger to an employee at any hospital emergency room, law enforcement agency, fire department that is staffed 24 hours a day, or a designated newborn safety device (often called a baby box) location anonymously and without facing prosecution for endangering or abandoning a child.

Once a baby is given up, the Arkansas Department of Human Services will be called so that it can find the baby a permanent loving home.

Where do I leave my newborn?

You can take the baby to any hospital emergency room in Arkansas, any police or sheriff department, an Arkansas State Police office, a fire department that is staffed 24 hours a day, or a designated newborn safety device (often called a baby box). The baby must be left with an employee - not at the door – unless there is a designated newborn safety device.

How does it work?

A parent who does not want an infant or who is unable to care for an infant can give up custody of a baby 30 days or younger legally and anonymously to an employee at any hospital emergency room, law enforcement agency, or fire department that is staffed 24 hours a day. Babies also can be placed in a newborn safety device. When a baby is dropped off, no information is required. Here you can find out what your hospital or agency needs to know.

Frequently Asked Questions

Q. What is Safe Haven?

A. Safe Haven is a law designed to protect babies. In Arkansas, under this law a parent may give up an infant anonymously. As long as the baby has not been abused or neglected, the parent may relinquish the child without fear of arrest or prosecution.

Q. Why did Arkansas do this?

A. The purpose of Safe Haven is to protect babies from being hurt or killed from unsafe abandonment. Abandoning a baby puts the infant in extreme danger that can result in the baby’s death. It is also illegal, with severe consequences. But with Safe Haven, a baby can be safely given up at a hospital emergency room, law enforcement agency, fire department that is manned 24 hours a day, or in a designated newborn safety device (often called a baby box).

Q. How does it work?

A. A parent who does not want an infant or who is unable to care for an infant can give up custody of a baby 30 days old or younger legally and anonymously. All that is required is that the baby be brought to a hospital emergency room, police station, sheriff’s office, or a fire department that is manned 24 hours a day in Arkansas. As long as the child shows no signs of intentional abuse, no name or other information is required.

Q. Are there any designated newborn safety devices (baby boxes) in Arkansas?

A. Yes, there is one at the Benton (City) Fire Station #3 2717 Edison Avenue, Benton, AR 72015

Q. Who can drop off the baby?

A. In Arkansas, only a parent can bring the baby to the appropriate drop off facility.

Q. Does he or she have to call before bringing in the baby?

A. No. They can walk in anytime.

Q. Does a parent have to give any information to the people taking the baby?

A. No. Nothing is required. However, hospital personnel, law enforcement officers, or firefighters should record any information that a parent is willing to share, such as the child's health, race, date of birth, place of birth, name or medical history of the parents. This could be very useful in caring for the child. These questions can be answered anonymously on a medical questionnaire that is available online. Please keep printouts of the questionnaire available and give one to the parent relinquishing the child.

Q. What happens if the parent voluntarily gives her identifying information when dropping off the baby?

A. If a parent voluntarily provides personal identifying information his/her anonymity will be protected unless the child was abused or neglected before delivery to the medical provider, law enforcement agency, or fire department.

Q. What happens to a parent when she drops off the baby?

A. If a mother brings in the baby, she should be offered medical treatment and social services. She can, of course, refuse if she wishes. Once she has safely turned over the baby, she is free to go. Give her a card with information about how to share information about the baby, what to do if she changes her mind or if she decides later she wants to make contact with her baby. Tell her she can complete the anonymous medical questionnaire and drop it in any mailbox. P

Q. What happens to the baby once the baby is dropped off?

A.  The child should be given a medical exam and treatment, if needed. Then the Arkansas Department of Human Services’ Division of Children and Family Services (DCFS) will immediately take custody and place the child in a foster or pre-adoptive home. DCFS will then initiate the process of terminating parental rights, freeing the baby for adoption.

Q. Why would a parent give up a baby?

A. Babies have been given up for many reasons, including: mother kept the pregnancy a secret, mother fears she does not have enough money or support to care for her baby, the baby was the result of rape or incest, mother is afraid of being abused if pregnancy/baby is discovered, mother is afraid of the humiliation of having a baby out of wedlock, and more. A parent who has experienced any of these circumstances may be under severe emotional distress. Because she is afraid and feels she has nowhere to turn for help, she could unsafely abandoned her newborn.

Q. Can someone take another person’s baby and turn the baby in as an abandoned baby?

A. When a baby is given up, the Division of Children and Family Services shall use the Missing Persons Information Clearinghouse and any other national and state resources to determine whether the child is a missing child.

Q. What happens if the mother, or a relative, wishes to regain custody of a baby?

A. If the mother, or a relative, wishes to regain custody of the baby they should immediately contact the local Division of Children and Family Services office in the county where the baby was dropped off.

What else can you tell me?

We know you have lots of questions about what it means to give your baby up under the Safe Haven law. Here we connect you to more information.

You also can call 1-888-510-BABY. 

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We know that our employees may have questions or concerns about the COVID-19 outbreak, and we want to make sure you get answers to your questions. We appreciate all of you for the work you’re doing, especially during this public health situation.

Link: UPDATED GUIDANCE during this public health emergency - 3/20/2020
 

HR Liaisons

If you have questions about work or other work-related concerns that your supervisor hasn’t been able to answer, reach out to the HR liaison for your division or office. Here’s a list of liaisons:

Division

HR Liaison

Email Address

DDS - Arkadelphia HDC

Connie Clark

connie.clark@dhs.arkansas.gov

DDS - Booneville HDC

Julie Street

julie.street@dhs.arkansas.gov

DDS - Conway HDC

Jennifer Ethridge

jennifer.ethridge@dhs.arkansas.gov

DDS - Jonesboro HDC

Lori Holland

lori.holland@dhs.arkansas.gov

DDS - Warren HDC

Lauren Franklin

lauren.franklin@dhs.arkansas.gov

Division of Aging Adult & Behavioral Health Services

Kristi Byers

kristi.byers1@dhs.arkansas.gov

Division of Child Care and Early Childhood Education

Michael Watlington

michael.watlington@dhs.arkansas.gov

Division of Children and Family Services

Staci Miller

staci.miller@dhs.arkansas.gov

Division of County Operations

Sarah Mitchell

sarah.mitchell@dhs.arkansas.gov

Division of Developmental Disabilities Services - Little Rock

Gretchen Baggett

gretchen.baggett@dhs.arkansas.gov

Division of Medical Services

Richelle Rice

richelle.rice@dhs.arkansas.gov

Division of Provider Services & Quality Assurance

Liz Miller

liz.miller@dhs.arkansas.gov

Division of Youth Services

Danielle Burns

danielle.burns@dhs.arkansas.gov

Shared Services

George Bryant

george.bryant@dhs.arkansas.gov

HR Liaison Manager

Donna Sadler

donna.sadler@dhs.arkansas.gov

Email your questions

If your supervisor or HR liaison could not give you the answer you need, you can now send an email to employeeconcerns@dhs.arkansas.gov

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DHS Employee Guidance

Public Health Emergency Leave

Types of Leave Available Due to COVID19

Remote Work Public Health Emergency

Public Health Emergency Leave FAQ

If you need instructions for remote login, you can visit our sharepoint site (you will need to use your DHS email and passwod to log in).

You can watch the COVID-19 DHS Employee Townahll Q & A (3/17/2020) here.

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Travel

All discretionary business travel is on hold unless approved by the Secretary’s office. This mean things like conferences. If you have questions, please talk to your supervisor. Employees are being asked to let us know about any out of state personal travel you have planned in the next few weeks by going to this link and filling out the short form. DHS is not asking you to cancel your plans. We simply want a way to know where employees are going to make sure they are not returning to work from an area of concern as determined by the Centers for Disease Control (CDC). You can find the latest travel information here as it changes.

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COVID-19 Resources

Where to get reliable information

https://www.healthy.arkansas.gov/programs-services/topics/novel-coronavirus


What to do if you experience COVID-19 symptoms

Here are a few options for screenings if you wonder if you’ve been exposed to the coronavirus:

What to do if you’ve been exposed to COVID-19

Other helpful online resources:

Federal Laws Passed in Response to COVID-19

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The Administrative Procedures Act in Arkansas Code Annotated (ACA) § 25-15-201 et. seq. requires state agencies, boards, and commissions to file with the Secretary of State a copy of each rule adopted by the filing group. ACA § 25-15-218 requires the Secretary of State to publish all agency rule notices, emergency rules, adopted rules, and proposed rules on the Secretary of State website. The Department of Human Services publishes proposed rules and recent final rules here. All active DHS rules appear below.

Under the Arkansas Freedom of Information Act, all public records shall be open to inspection and copying by any citizen of the State of Arkansas during the regular business hours of the custodian of the records. DHS must make public records available upon request unless the records are in active use or storage, in which case, DHS must do so within 3 working days. Disclosures are subject to various exemptions under federal and state law. You can request records by using the form below. If you have questions, please email them to DHS.FOIA@dhs.arkansas.gov. Commonly requested materials can be found here

If you want copies of state or federal surveys of nursing homes in Arkansas or staffing reports, you no longer have to put in a request for those documents. You can find them for all facilities for the last five years here.

Child maltreatment investigation and child protective services information and records are confidential by law and cannot be released under the Arkansas Freedom of Information Act. However, some records can be released to certain people and entities, such as other state child protective services agencies, attorney ad litems, and individuals who are the subject of the records.
 
These individuals should work with the DHS Division of Children and Family Services Central Registry Unit to request child maltreatment central registry statuses and maltreatment/protective services case information and records. You can find contact information and answers to other questions and forms here.
 
Fill out my online form.

Announcements 

8/20/2020 - The Arkansas Coronavirus Aid, Relief, and Economic Security (CARES) Act Steering Committee approved $8.77 million in federal funds from the Coronavirus Relief Fund to support primary care physicians (PCPs) in efforts to minimize the negative impact of COVID-19 on childhood vaccinations. PCP practices that serve children may be eligible for reimbursements for expenses from March 1 to October 1, 2020 to help close the pediatric immunization gap resulting from COVID-19’s impact on primary care.

Providers can apply for reimbursement for eligible vaccine-related expenses using this form here. To learn more about the program and expenses that are eligible for reimbursement, please read through these Frequently Asked Questions (FAQs). Providers are also encouraged to review the provider guidance found here.

7/21/2020 - On Friday the U.S. Department of Health and Human Services (HHS), through the Health Resources and Services Administration (HRSA), announced that it will begin distributing $10 billion in a second round of high impact COVID-19 area funding to hospitals starting next week. Additionally, HHS announced that it is extending the Medicaid and CHIP Provider Relief Fund distribution provider application deadline to apply to August 3, 2020.

In June, HHS announced the opening of the application period and plans to distribute approximately $15 billion to eligible providers that participate in state Medicaid and CHIP programs who had not yet received a payment from the $50 billion General Distribution. Since the announcement on June 9, HHS has hosted a number of webinars targeted at providers and provider organizations to answer questions and assist those eligible through the application process. A fact sheet explaining the application process has also been created to address frequently asked questions.

You can read the full announcement here: https://www.hhs.gov/about/news/2020/07/17/hhs-begin-distributing-10-billion-additional-funding-hospitals-high-impact-covid-19-areas.html

7/14/2020 - The last day to submit EMS forms for payment through May 30 is July 22nd.  

7/08/2020 - On Monday, June 8, 2020, HHS sent communications to all hospitals asking them to update information on their COVID-19 positive-inpatient admissions for the period January 1, 2020, through June 10, 2020. This information will be used to determine a second round of funding to hospitals in COVID-19 hotspots to ensure they are equitably supported in the battle against this pandemic. To determine their eligibility for funding under this $10 billion distribution, hospitals must submit their information by June 15, 2020 at 9:00 PM ET.

6/04/2020 - The last day to submit Hospital Direct Care and LTSS In-Direct Care forms for payment through May 30 is June 15.

6/03/2020 - Due to the number of active COVID-19 cases, payments for LTSS direct care workers continue through June 30. All forms must be submitted by July 15.

HHS’s has released details on the provider relief fund website on the Medicaid tranche. The website has been updated to include information on this tranche, including:

DHS wants to assure you that prior authorizations are being processed, claims and invoices are being processed and paid. 

Note: If you work with a program that allows paper claims or invoices, please know that you could experience a delay in payment as this situation evolves. We encourage providers to submit electronic claims to ensure payment more quickly.

Enrolled Medicaid providers can register for the online Medicaid Provider Portal to submit electronic claims by visiting: https://portal.mmis.arkansas.gov/armedicaid/provider/Home/ProviderEnrollment

Has DHS Issued Any Guidance to Providers During this Time?

As we work to ensure the essential services DHS provides through providers like you, we may come across rules or regulations that we need to temporarily suspend to ensure we can meet the needs of our clients. You can find a list of suspended rules here: Emergency rule suspensions

Current COVID-19 Guidance

Behavioral Health 

CARES Act Nursing Home Funding

Care Continuity Emergency Response Reimbursement Payments 

Child care

For child care voucher providers who remain open, DCCECE will reimburse through claim payment an additional $10 per infant/toddler, $7 per preschool, and $5 school-age/out of school time care for children receiving federal child care assistance through the Child Care Development Block Grant open through the public health emergency as declared by the Governor.

Developmental Disabilities Services

EMS Worker Payment

Emergency Transportation

Federal Laws Passed in Response to COVID-19

HIPAA

Hospital Direct and Non-Direct Care Payments​​    

Laboratory / Testing

Long-Term Care

LTSS Direct Care Payments​​    

Medicaid Provider/Services Requirements

Pharmacy & Medical Devices

Rural Health Centers & Federally Qualified Health Centers

Therapeutic Community

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During the COVID-19 public health emergency, DHS suspended the rule that requires applicants and recipients to cooperate with the Office of Child Support Enforcement (OCSE). You may have heard this called a “blanket good cause” for OCSE.

Please note that the requirement to cooperate with OCSE will return beginning July 1, 2020. Cooperation with OCSE only applies to applicants and recipients who have one or more parents not living in the household. Please contact your local county office if you have any questions about how this requirement affects your case.

If you have questions about services or health care coverage, please call 1-844-843-7351. You may also email us at beneficiary@dhs.arkansas.gov.

Your health is our top priority. We want to assure you that providers are continuing to be paid for services, prior authorizations are being approved, applications are being processed, and services for clients will continue during this public health emergency. Below you will find the latest information for clients broken down by category. This list will be updated as needed.

How can I apply for services?

Our county offices are open because we know that people need to apply or ask questions. We are working hard to keep our lobbies safe for people coming in and for our employees. However, we ask that if you are able, please apply or ask questions online or by phone instead of coming into your county office.

The fastest and safest way to apply for benefits is by going to Access.Arkansas.gov or by calling 1-855-372-1084.

If you want to email your application, first download a SNAP or Medicaid application below. Then you can either scan or take a picture of your completed application or any needed documents and email them to the office in your county.  

These are the applications available for you to download:

SNAP & TEA Application

English | Spanish

Application for Arkansas Medicaid, ARKids First, or Arkansas Works
(For Single Adults with no dependents)

English | Spanish

Application for Arkansas Medicaid, ARKids First, or Arkansas Works
(For Families)

English | Spanish

Application for Medicare Savings for Qualified Beneficiaries
(Helps pay Medicare premiums and costs)

English | Spanish

Application for Long-term Services and Supports
(For Home- and Community-Based Services, Assisted Living Facilities, Nursing Facilities)

 English | Spanish

For your safety and the safety of our employees, we urge you to call us with questions, apply online, or email us your completed applications. However, if you choose to go to your county office, please note that we are limiting the number of people in our lobbies to less than 10, which means you will experience longer than normal wait times and may have to stand outside until the lobby clears out. That is for your safety. Please do not come to a county office if you are sick.

If you need to fill out and deliver a paper application, first download the application from the links above and complete it, and then you may put it in the dropbox set up at your county office for your safety and convenience.

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How do I get replacement SNAP benefits if I lost food because of a severe weather power outage?

SNAP clients who have suffered food loss due to a household misfortune, including a power outage due to severe weather, can have some of their benefits replaced.  Clients must take the following steps for this process:

  1. Notify DHS within 10 days of the power outage using the Declaration of Loss Form. This 10-day time period is from the day your power is restored.
  2. Fill out the Declaration of Food Loss Form and return it to DHS. You can download the form here.
  3. Give DHS verification of the power outage- DHS can help you with power outage verification by contacting local power companies.

You can type in the information to fill out the form and email it to your local county office. You can find your local county office email here. Please do not send an email to more than one county office.

You can also print off the form, fill it out, and drop it off at your local county office’s drop box so that you don’t have to wait in the lobby.

Short-term Child Care Assistance for Essential Workers

Earlier this year, the Arkansas Division of Child Care and Early Childhood Education (DCCECE) shared that federal funds were available to help essential workers pay for child care during the public health emergency. We have reached the limit on available funding. After October 9, 2020, DCCECE will not be able to take new applications for essential worker child care.

If you have applied for assistance but have not been approved yet, your application will be saved in case more funds become available. If you are already getting assistance, it will continue to be available through December 31, 2020.

If you still need help with childcare, you may be eligible for regular child care assistance. Please  apply for the regular child care assistance program by visiting our website at www.arkansas.gov/childcare. That application and the sliding fee scale also are included here to help you. If you have more questions, please call the Child Care Assistance Unit at 501-682-8947.

Child Care Provider Frequently Asked Questions

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What is DHS doing for the elderly and others getting services at home?

We have created a call center staffed with nurses and other specialists who are calling elderly clients in the ARChoices and PACE programs as well as those who get personal care at home twice a week to make sure they are getting the services they need and have meals. If clients have questions or concerns, they may also call 1-800-400-8016.

What is DHS doing to ensure services continue?

You can also see open child care centers as of 10/23/20 in Arkansas in this document, listed by county.

Miscellaneous Resources:

As authorized by the Governor’s Executive Order 20-06 and Order 20-16, regarding the public health emergency concerning COVID-19, and power delegated to the Governor by Arkansas Code Annotated § 12-75-114, the following agency rules are identified as preventing, hindering, or delaying the agency’s ability to render maximum assistance to the citizens of this state and are hereby suspended for the duration of the declared public health emergency, unless otherwise stated:

Child Care:

Minimum Licensing Requirements for Child Care Centers 

Minimum Licensing Standards for Child Welfare Agencies - Placement

Minimum Licensing Requirements for Out-of-School Time Facilities

Long-Term Care:

Procedures for Determination of Medical Need for Nursing Home Services

Rules for the Arkansas Long-term Care Facility Nursing Assistant Training Program

Rules for Conducting Criminal Record Checks for Employees of Long-term Care Facilities

Medicaid:

Adult Development Day Treatment (ADDT) Provider Manual

ARChoices Provider Manual

Arkansas Independent Assessment Provider Manual

Early Intervention Day Treatment (EIDT) Provider Manual 

Federally Qualified Health Center (FQHC) Provider Manual

Hospital Provider Manual

Hyperalimentation Provider Manual

Living Choices Provider Manual

Medicaid Provider Manual

Medical Services Policy Manual

Occupational, Physical, Speech Therapy Provider Manual

Outpatient Behavioral Health Services (OBHS) Provider Manual

Personal Care Provider Manual

Pharmacy Provider Manual

Physician/Independent Lab/CRNA/Radiation Therapy Center Medicaid Provider Manual

Program for All-Inclusive Care for the Elderly (PACE)

Prosthetics Medicaid Provider Manual

Provider-Led Arkansas Shared Savings Entity (PASSE) Program Manual

Rural Health Clinic (RHC) Provider Manual

Therapeutic Community Certification Manual

Transportation Provider Manual

Supplemental Nutrition Assistance Program (SNAP):

Supplemental Nutrition Assistance Program (SNAP) Policy

Transitional Employment Assistance (TEA):

TEA Program Policy Manual

Youth Services:

Division of Youth Services (DYS) Operations Manual

Waiver Requests:

 

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Updates made as the situation evolves.

During this public health emergency, we want to make sure that our clients and providers across all of our programs have the latest information on what the Arkansas Department of Human Services (DHS) is doing about coronavirus (COVID-19) as well as reliable, up-to-date information about how the virus is affecting the State. Using these buttons, our providers and clients can get the latest updates from DHS:

Updates for Clients Updates for Providers

We want to assure you that providers are continuing to be paid for services, prior authorizations are being approved, applications and renewals are being processed, and services for clients will continue.

Helpful Resources During COVID-19

COVID-19 Information & Screening

If you wonder if you’ve been exposed to the coronavirus, these options are available to help:

COVID-19 Direct Care Worker Payment

On April 15, 2020, Governor Asa Hutchinson made an exciting announcement regarding payments to direct care workers work for long-term service and support (LTSS) providers. Since that announcement, DHS has gotten questions about those payments, and how direct care workers will get the payments. We have drafted a guidance document that steps providers through the process of submitting the forms to request those payments for their direct care workers. Please review this guidance, which includes links to forms you will need to submit, by clicking here

The Governor also announced that the Steering Committee has made direct care worker payments available for other providers that are not LTSS providers and for non-direct care LTSS and hospital workers. You can find information about those payments here.

We also have answers to frequently asked questions (FAQs) questions we have gotten. You can read those FAQs here.

If you have more questions, please send them to DCWPquestions@dhs.arkansas.gov, and we will respond to them as soon as possible.

Other helpful online resources:

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Childcare 

Tips for finding quality childcare – click here 

Food

If you don’t have enough food for the next couple of days, here are some resources to help: 

Unemployment 

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Housing 

Little Rock Compassion Center
2618 W Roosevelt Rd 
Little Rock, AR 72204 
Office: 501-296-9114 
Website: lrcompassioncenter.org 

Our House Shelter
302 Roosevelt Rd 
Little Rock AR 72206 
Office: 501-374-7383 
Website: ourhouseshelter.org 

Union Rescue Mission
3001 Springer Blvd 
Little Rock AR 72206 
Office: 501-370-0808 
Website: urmissionlr.org 

Dorcas House
823 S Park St.
Little Rock AR 72202
Office: 501-374-4022
Website: urmissionlr.org 

Jericho Way Resource Center
3000 Springer BLVD 
Little Rock, AR 72206 
Office: 501-916-9859 
Email: mandy.davis@depaulusa.org 

St. Francis House
2701 S Elm St
Little Rock AR 72204 
Office: 501-664-5036 
Website: stfrancishouselr.org 

Under the CARES Act, DHS was provided more Emergency Solutions Grant (ESG) funding to award to organizations that are addressing homelessness and helping those at risk of becoming homeless during the pandemic. See the list of groups and their contact information here. There are four program areas that organizations may be involved in:

If you are an Arkansan who is at risk of losing your home or being evicted, the providers listed here who offer the ESG Components of Rapid Re-Housing and Homelessness Prevention may be able to help you stay in your home, including rental and housing payment assistance, if you meet income eligibility requirements. To apply call or email the ESG Contact for organizations serving your county.

Transportation 

Search for County-specific Resources:

https://humanservices.arkansas.gov/arworksresource

Federal Laws Passed in Response to COVID-19

Federal Assistance

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The Department of Human Services (DHS) Division of Child Care and Early Childhood Education (DCCECE) offers all licensed programs including child care centers, family child care homes, and residential facilities in Arkansas an online option for requesting a State and Federal criminal background check for employees, which includes the national sex offender registry check. You must submit an Online Criminal Background Check request and a separate Child Maltreatment Registry Check Request.  Starting October 1, 2020, all providers must submit background checks online instead of by mail.

Steps Required to Submit an Online Criminal Background Check Include:

  1. Provider creates Online Account 
  2. Provider or applicant fills out background check forms. Applicant has signed forms notarized. 
  3. Applicant returns notarized forms, and the provider starts background check using online account. The provider must upload scanned forms to submit the request. 
  4. Provider gives applicant Transaction ID from submitted request
  5. The provider or applicant schedules applicant fingerprint scan 
  6. After fingerprint scan, the status should update to “Pending” in provider account
  7. The provider will be emailed when the status of the background check changes
  8. If applicant disagrees with results of background check, he or she can challenge the results 

Starting the Background Check Process

Requesting the Background Check Online

Scheduling a Fingerprint Scan

Getting the Results

The provider should share the results with the applicant. If an applicant is considered “not approved” he or she will get more specific information about the results. If the applicant disagrees with the background check results, he or she can challenge them as discussed here

If you have questions, concerns, or need more information, please contact the DCCECE Licensing Unit at  (501) 682-8590.

The online criminal background check does not include the Child Maltreatment Registry Check. Providers must fill out the separate Child Maltreatment Registry Check form.

DCFS Central Registry
P.O. Box 1437, Slot S 566
Little Rock AR  72203

Challenge Process for DCCECE Criminal Background Check Results

9/18/2020 - IMPORTANT UPDATE on Pandemic EBT (Pandemic SNAP)

We are still on track to re-issue P-EBT cards on September 30 to those who emailed mailing address changes or did not get a P-EBT card and the Department of Education has confirmed that you should have gotten one because your child was enrolled in free or reduced lunches when schools closed last spring.  This means your cards will begin mailing by September 30 and can take up to 10 days thereafter to arrive.

But some of you still need to take an action. Please read the list below.

For those who may have already gotten a card but have not activated it, please ACTIVATE the card if you plan to use the benefits so we know you have gotten your card. You do not have to use the benefits on the card right away; we just need you to at least activate it. We appreciate the thousands of you who did so after our last post. To date, families of almost 270,000 Arkansas students have activated their cards.  

If you have not gotten a card, and you have not emailed pebt@dhs.arkansas.gov your information – please do so by Monday, September 21, at 2:00 p.m. This is your last opportunity to let us know and get your benefits. DHS will not be able to issue new P-EBT benefits after September 30. If you are unsure whether your child is on the list to get benefits, please call Client Assistance at 1-800-482-8988 to check. Client Assistance is available M-F 8 a.m. - 4:30 p.m.

Please make sure your email includes:

  • Parent’s Name
  • Parent’s Phone Number
  • Mailing Address
  • Child’s Name
  • Child’s Date of Birth
  • School District (that child attended when schools closed in Spring)

If you have already emailed pebt@dhs.arkansas.gov with your information please DO NOT send another email, as this can slow down the team’s ability to process all requests. We are continuing to process emails and make updates to client cases.

A couple of other important things to remember:

  • These benefits are only to help cover higher grocery costs due to school closures in March, April, and May. They do not cover the summer or the 20-21 school year.
  • These are only for schools that participate in the National School Lunch Program. If you have a question about whether your school participates, please reach out to your school.
  • This benefit typically does not include homeschooled students, daycare centers, outpatient behavioral health or day treatment centers, occupational health service, or early intervention learning centers.
  • Not all pre-k students are eligible for this program. It depends on what pre-k they attend and whether that pre-k is enrolled in the National School Lunch Program. Please send us a private message for more information.

Again, we appreciate your patience as we continue to work through this process.

Arkansas has been approved to provide benefits for families whose children were enrolled in the free and reduced lunch program at school at the time the Governor declared a public health emergency and closed schools. It is designed to help replace the cost of meals incurred by families as a result of the State closing schools

Q. Do I have to be enrolled in SNAP to get these benefits? 

A: No, you do not need to be enrolled in SNAP already or eligible for the regular SNAP program. This is for families who have students enrolled in the free or reduced lunch program, which has a different income limit than SNAP.

Q. Do I need to do anything to get this assistance?

A: No. If you are already enrolled in SNAP you will see the additional benefits on your EBT card in late June. For families who are not on SNAP, the Arkansas Department of Education (ADE) has given DHS their addresses. DHS will mail an EBT card and information about how to access benefits on the EBT card to the address ADE has on file. These cards will also be mailed in late June.  

Q: What if I need to change my address?

A: Your local school district provided the address you have on file to the Department of Education, and that information was shared with DHS. If your family is not enrolled in SNAP and the address your local school district has on file is no longer right, you should email your address change to pebt@dhs.arkansas.gov. This will not update your address with your school. It is only updated with DHS for Pandemic SNAP. You must update your address by June 15 for Pandemic SNAP.  

Include the following information in your email:

If you are a SNAP client, you can update your address by calling Client Assistance at 1-800-482-8988 or by calling your local county office.

Title Type
Marshallese Instructions  PDF 

Q. How much will I get?

A: For each child enrolled in the free or reduced lunch program, the family will get $319.

Q. My kids were not enrolled in free or reduced lunch program, but we are eligible for it. Can we get the assistance as well?

A: No. This program is only for families that were enrolled at the time the public health emergency was declared and schools were closed.

Q. Will I start getting this every month?

A: No. This is a one-time payment to help cover the costs of meals that would have been provided during the school year.

Q. How can I apply for the regular SNAP program?

A: Go to www.Access.Arkansas.gov, answer the voter registration question, and then complete the application for SNAP.

Q. What if my school is a Community Eligibility Provision (CEP) school?

A: All families get the Pandemic SNAP benefit.

Q: Why does the card have the child’s name on it?

A: The benefits on this card are available to your household in place of the meals that your child did not get because of the school closures. So you will get a card for each child that was enrolled. Though the child’s name is on the card, the parent can use it. 

Q: What can I purchase with Pandemic EBT benefits?   

A: You can buy food items and any SNAP-eligible item, see the list of food items you can purchase here.

Q: Can you buy toiletries with this card? Toilet paper, shampoo, soap, diapers, wipes, hand sanitizer, cleaning products?

A: No, you can only buy food items. You can find the list of food items you can purchase here.

Q: What stores can I use these benefits in?

A: Here is the link to the retailers that accept SNAP. Enter your address and a list of nearby retailers that accept SNAP , P-SNAP, and P-EBT benefits will come up.

Q: Can my kids still get meals at school (grab and go) through the summer?

A: Yes. You can find meal options for your children under eighteen here. Also, check out the food access map created by the Arkansas Department of Agriculture here

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Brett Hays

Chief of Security and Compliance Officer Brett Hays

Brett Hays serves as the Chief of Security and Compliance. He started his career with DHS in 2010 with the Division of Medical Services and returned in 2018 as the Director of Internal Controls. Prior to rejoining DHS, Brett had a private law practice and served as the Director of Audits and Investigations for the Office of Medicaid Inspector General. He attended the University of Arkansas at Little Rock William H. Bowen School of Law and was admitted to the Arkansas Bar in September 2009.

Health Care, SNAP, and TEA

For most DHS public assistance programs, you can apply online at Access Arkansas. On this site you can apply for Health Care programs such as ARKids First and most categories of Medicaid. For other services, such as assistance paying for child care or accessing services through the Division of Developmental Disabilities Services waiver, the process is a bit different. 

To apply for food assistance through Supplemental Nutrition Assistance Program (SNAP), cash and other supports through the Transitional Employment Assistance (TEA) program Medicaid, ARKids, TEFRA, and health care under other categories of Medicaid, go to www.Access.Arkansas.gov

Help Paying for Child Care

DHS’s Division of Child Care and Early Childhood Education also helps low-income, eligible families cover the cost of high-quality child care. To be eligible, families must not exceed eligible income and must:

(Or any combination) 
Based on your income, you may get assistance to pay for all or some of your child care. To learn more and find out how to apply, visit our child care assistance page

Help Accessing Services for Someone with Developmental Disabilities or Delays

DHS provides lots of different services and supports for clients with developmental disabilities or delays and their families and it may be a bit overwhelming for families who have never had to access these services. We have an Intake and referral unit within our Division of Developmental Disabilities that can help you walk through the process for applying for services. The best way to start is to call our DDS Intake and referral unit at 501-683-5687. Staff there can help you navigate the different programs, eligibility requirements, and application process for:

Programs for Children & Families

Programs for Adults & Seniors

Programs for Mental Health & Substance Abuse Issues

Programs for People with Developmental Disabilities

Healthcare Programs

 

 

Waiver Service Provider Application

Thank you for your interest in becoming a provider for the Community and Employment Support (CES) Waiver program for individuals with developmental disabilities.
 
Please carefully read and familiarize yourself with the requirements contained in the attached Certification Standards and the Home and Community Based Waiver document.
 
Based upon your organization’s capacity and expertise, you should determine which Waiver services you will offer.  You may offer services directly by your own staff or through a contractual arrangement with other qualified and certified providers. Additionally, based upon your capacity, you must determine what counties and the maximum number of people you propose to serve.  Your application and attachments must describe services as they are explained and defined in the Standards and the Waiver documents.
 
Please be aware that the application process is how you convey to DDS your understanding of and your ability to provide CES Waiver services.  Your policy statements should reflect a clear knowledge of how you will operate your organization in accordance with the regulations contained in the DDS Certification Standards and the Arkansas Waiver document.  Your service descriptions should incorporate all of the requirements and describe how your organization will approach provision of services to individuals.
 
It is through this process that you convince us that you have the expertise and capacity to become a certified CES Waiver provider.
 
If you do not have a clear understanding of the regulations and requirements, you may want to contact another provider on the Certified CES Waiver Provider List, the Arkansas Waiver Association (AWA), or the Developmental Disabilities Provider Association (DDPA).   The links for this information may be found below. The Division of Medical Services, CES Home and Community Based Waiver provider’s manual is a valuable resource. You should review that carefully, as well. 
 
Please be aware that review and approval of your application may take up to 90 days. For additional information, call 501-320-6415.
 
Return the completed application and all requested documents to:
Division of Developmental Disabilities Services
P.O. Box 1437, Slot N-203
Little Rock, AR 72203-1437
 

Title Type
Waiver Service Provider Application PDF
Waiver Service Provider Applicatiion Instructions PDF
Certification Standards for DDS Waiver Services PDF
Certification Policy for Non-Centerbased Services PDF
Medicaid Manual WEB
Arkansas Waiver Association WEB
Developmental Disabilities Provider Association WEB

 

Directories

Title Type Posted Date
CES Waiver Provider List PDF 10/13/2020

Report Adult Maltreatment

Report Child Abuse or Neglect

Report Integrity or Ethical Issue

Report Medicaid, SNAP, or TEA fraud

DHS is committed to operating programs that follow state and federal rules, regulations, and policies. Fraud can lead to several problems, including draining programs of funding or resources that would be available to Arkansans in need. Fraud might include things like selling EBT benefits, lying or leaving out important information on an application to become a provider or client, or not reporting changes to DHS that could lead to a provider or client no longer being eligible to participate or be enrolled.

If you suspect client or provider fraud in Medicaid, SNAP, TEA please call 1-(800)-422-6641 or email ContactDHSFraud@arkansas.gov.

Report a Concern with a Child Care Facility or Provider

The Division of Child Care and Early Childhood Education (DCCECE) Licensing Unit works to make sure that child care centers, licensed family homes and out of school time facilities follow the rules and safety regulations required for child care licensing.

If a situation at a child care facility arises that causes you concern or makes you unhappy, DCCECE encourages parents, caregivers or staff to first try to address the situation directly with the program or person causing the stress. The goal is to work things out. If that is not possible or your concern involves a serious issue that you believe needs to be addressed by DCCECE staff, you may send a contact form to the DCCECE Licensing Unit here or you may call 501-682-8590.

Child Care Center Complaints

If a situation arises that you are unhappy with, it is important to calmly share those concerns with the person(s) who is causing you stress. Working things out, if possible, should be the first step. Keep in mind that changing child care facilities can be stressful on your child.  However, if a resolution cannot be reached or a serious issue has occurred, you may contact DCCECE using the following link: Department of Human Services

Contact the Long-Term Care Ombudsman

Contact the PASSE Ombudsman

Contact the Juvenile Justice Ombudsman

The Juvenile Ombudsman Division is part of the Arkansas Public Defender Commission. Arkansas lawmakers established the Juvenile Ombudsman Division to make sure that youth who had been court-ordered into the care of the Division of Youth Services (DYS) get appropriate services and are safe while in custody. The Juvenile Ombudsman serves as an independent advocate for youth in DYS custody and often reviews the status of facilities, programs, and treatment provided by DYS. The Ombudsman works closely with DYS leadership to report and address concerns, identify areas for improvement, and acknowledge strengths in the youth programs provided by DYS.

You may contact the Juvenile Ombudsman Division by calling 501-683-1766.

File a Complaint About a Nursing Home or Nursing Facility

Find Other Hotlines

Child Welfare Agency Review Board Information

CWARB Minutes

SIS Board Meeting Minutes

Functions and Duties

Title Type Posted Date
SIS Board Meeting Minutes 7-8-2020 PDF 08/12/2020
SIS Board Meeting Minutes 4-8-2020 PDF 07/21/2020
SIS Board Meeting Minutes 1-8-2020 PDF 04/14/2020
SIS Board Meeting Minutes 10-10-2019 PDF 01/15/2020
SIS Board Meeting Minutes 12-12-2019 PDF 01/15/2020
SIS Board Meeting Minutes 7-10-2019 PDF 10/15/2019
SIS Board Meeting Minutes 4-12-2019 PDF 07/12/2019
SIS Board Meeting Minutes 1-9-2019 PDF 04/16/2019
SIS Board Meeting Minutes 10-10-2018 PDF 01/10/2019
SIS Board Meeting Minutes 7-11-2018 PDF 10/19/2018
SIS Board Meeting Minutes 1/10/2018 PDF 04/24/2018
SIS Board Meeting Minutes 10-12-2017 PDF 01/29/2018
SIS Board Meeting Mintues 7-13-2017 PDF 10/13/2017
SIS Board Meeting Minutes 4-13-2017 PDF 08/08/2017
SIS Board Meeting Minutes 1-12-2017 PDF 02/27/2017
SIS Board Meeting Minutes 10-13-2016 PDF 01/20/2017
SIS Board Meeting Minutes 7-14-2016 PDF 10/26/2016
SIS Board Meeting Minutes 8-10-2016 PDF 10/26/2016
SISB Meeting Minutes 4-9-15 PDF 07/21/2016
SIS Board Meeting Minutes 2016-4-14 PDF 07/21/2016
SIS Board Meeting 1-14-2016 PDF 04/15/2016
SISB Meeting Minutes 10-8-2015 PDF 01/27/2016
SISB Meeting Minutes 7-15-15 PDF 10/27/2015
SISB Meeting Minutes 8-26-15 PDF 10/27/2015
SISB Meeting Minutes 7-9-15 PDF 10/27/2015
1/8/2015 SISB Meeting Minutes PDF 10/27/2015
SISB Meeting Minutes 8-1-15 PDF 09/03/2015
4-8-2015 SIS Board Meeting Minutes PDF 05/29/2015
9/10/2014 SISB Meeting Minutes PDF 03/10/2015
7/24/2014 SISB Meeting Minutes PDF 12/08/2014
4/10/2014 SISB Meeting Minutes PDF 09/18/2014
6/4/2014 SISB Phone Conference Minutes PDF 09/18/2014
1/3/2014 SISB Meeting Minutes PDF 06/19/2014
2/19/2014 SISB Phone Conference Minutes PDF 06/19/2014
10/17/2013 SISB Meeting Minutes PDF 01/20/2014
9/4/2013 SISB Phone Conference Minutes PDF 11/26/2013
7/12/2012 SISB Meeting Minutes PDF 11/26/2013
7/11/2013 SISB Meeting Minutes PDF 11/26/2013
4/11/2013 SISB Meeting Minutes PDF 11/26/2013
4/12/2012 SISB Meeting Minutes PDF 11/26/2013
8/29/2012 SISB Phone Conference Minutes PDF 11/26/2013
10/11/2012 Approved SISB Meeting Minutes PDF 02/06/2013
1/12/2012 Approved SISB Meeting Minutes PDF 04/25/2012

Performance Dashboards

Statistical Reports

Child Fatality List

 

Office of Chief Counsel

Office of Communications & Community Engagement

Office of Finance

Office of Human Resources

Office of Information Technology

Office of Legislative & Intergovernmental Affairs

Office of Procurement

Office of Security and Compliance

 

Job Listings

Perks of
Working at DHS

Contact a Recruiter

Intern with DHS

 

Help with Health Care

Find Information About Child Abuse and Prevention

Find  the Right Child Care for Your Family

Get Help Feeding Your Family

Find Services for Children with Developmental Disabilities

     

 

Yes, we offer the usual things such as health and life insurance, paid days off, and sick leave. But there are a lot of perks that keep people employed at DHS for decades.

Retirement

A career at DHS will provide a perfect foundation for your retirement. Not only can you become eligible for a traditional pension (State retirement) that many businesses no longer provide, but the State also offers other ways to save for your future through the Arkansas Diamond Deferred Compensation Plan. All employees hired after July 1, 2005, are required to contribute 5 percent of their pre-taxed earnings to the Arkansas Public Employees Retirement System (APERS) for the traditional pension. The contributions are deducted from your paycheck, and DHS also contributes a certain percentage of your salary each month toward your retirement. After five years of service, you will be vested, meaning you will be eligible for future monthly retirement payments. Employees hired in 2014 or later will have 3 percent of their earnings automatically deducted and placed into an Arkansas Diamond plan. Employees can opt out of this plan. If you leave your job before you are vested, you can get a refund of your contributions.

Career service bonuses

We value employees who make working at DHS their career. After 10 years as a full-time employee, you will be eligible for an annual bonus (part-time employees may get a pro-rated bonus). It’s our way of saying thanks for being part of the DHS team. 

10-14 Years: $800 // 15-19 Years: $1,000 // 20-24 Years: $1,200 // 25 or more years: $1,500

Paid maternity leave

We also value family and want to do what we can as a Department and a State to support new parents. If you have been with the agency for more than a year and are female, you can be paid for some of your maternity leave (up to four consecutive weeks) within the first 12 weeks after the birth or adoption of a child. You do not have to exhaust your sick or annual leave prior to being awarded paid maternity leave.

Children’s educational activity leave

We know it is important for parents and grandparents to participate in their children and grandchildren’s school activities. So each calendar year, you can take up to eight hours of educational leave to attend school activities, such as parent-teacher conferences, field trips, or awards ceremonies. There are many other types of leave available, such as jury duty, disaster services volunteer, organ and bone marrow donor, and more.

Wellness program

State employees are eligible for services offered through the ARBenefits here. The program offers free and confidential certified wellness coaches and online health tools. The topics for wellness can vary each year. Here are examples of programs that have been offered:

Discounts

Many businesses offer discounts on services to State employees, including cell phone companies, gyms, and in some cases restaurants. The members of the Arkansas State Employees Association also can get discounts. If you want to know whether a business you deal with offers a discount, we encourage you to ask as there is no one place where all discounts can be found.

To learn more about the discounts offered through the association or how to join, go to https://www.aseaar.org.

Birthday leave

Hooray! You get a paid day off each year for your birthday. You can take it on your birthday with approval from your supervisor or save it for another day. So Happy Birthday to you!

Arkansas Healthy Employee Lifestyle Program (AHELP) The Arkansas Healthy Employee Lifestyle Program (AHELP) rewards employees for making healthy choices about food, exercise, and smoking. Employees can earn rewards and even time off. To learn more about the Arkansas Healthy Employee Lifestyle Program, go here.

By working at DHS you also can make a meaningful difference in the lives of your fellow Arkansans. Lives literally depend on an application being processed, an investigation being completed, or problems being fixed quickly. Because of that we’re always looking for staff who don’t settle for “good enough” or say “sorry, not my job.” Instead, we are looking for people who respond quickly, treat clients like humans not a number, and say, “let me see if I can find you someone to help” even when it isn’t their job.  As serious as the work can be, it is extremely rewarding and fulfilling. The more you put into your job, the more you will get out of it.

DHS is always looking for hard-working, creative, and passionate employees, especially in the fields of nursing, direct care in facilities, eligibility workers in county offices, and family services workers. If you have students or clients who may be a good fit for our Department and would like a recruiter to visit your campus or organization, please email us at dhs.recruiting@dhs.arkansas.gov.

Our recruiters travel across the state, routinely set up booths at job fairs and career days, and talk with college classes about opportunities working for DHS.

There are many opportunities to intern at DHS in both paid and unpaid positions. If you are interested in interning at DHS, please send your name, contact information, resume, and the Division you are interested in interning with to dhs.recruiting@dhs.arkansas.gov. Many of our interns go on to work full-time for the Department and have long careers of public service with the agency.

Christin Harper of DCFS “Prior to my internship with DHS, I had primarily considered the non-profit world as a career path that would align with my core values. My internship experience with DHS not only provided an excellent education about state government but also introduced me to a wider range of professional opportunities as well as a vast network of committed public servants. It was a critical stepping-stone that introduced me to the field of child welfare, which is now both my chosen profession and my passion!”

 

 

Division of Aging, Adult, & Behavioral Health Services

The Division of Aging, Adult, & Behavioral Health Services offers a one-year, full-time, pre-doctoral internship in professional psychology at the Arkansas State Hospital. The program is a member of the Association of Psychology Postdoctoral and Internship Centers (APPIC) and has been fully re-accredited until 2021 by the American Psychological Association's Commission on Accreditation. Learn more about this internship opportunity and the hospital.

ARKids TEFRA EIDT EPSDT

 

Prevention & Supports

Adoption Foster Care Arkansas Safe Haven Law

 

Title Type Posted Date
Medical Services Policy TEst  Manual 08/12/2020
Medical Services Appendices PDF 08/11/2020
SNAP Policy Manual PDF 08/11/2020
Testing PDF 08/09/2020
SNAP Reference Chart PDF 08/10/2020
TEA Manual PDF 08/01/2019


 

Health Care, SNAP, and TEA

For most DHS public assistance programs, you can apply online at Access Arkansas. On this site you can apply for Health Care programs such as ARKids First and most categories of Medicaid. For other services, such as assistance paying for child care or accessing services through the Division of Developmental Disabilities Services waiver, the process is a bit different.

To apply for food assistance through Supplemental Nutrition Assistance Program (SNAP), cash and other supports through the Transitional Employment Assistance (TEA) program Medicaid, ARKids, TEFRA, and health care under other categories of Medicaid, go to www.Access.Arkansas.gov.

Help Paying for Child Care

DHS’s Division of Child Care and Early Childhood Education also helps low-income, eligible families cover the cost of high-quality child care. To be eligible, families must not exceed eligible income and must:

(Or any combination)

Based on your income, you may get assistance to pay for all or some of your child care. To learn more and find out how to apply, visit our child care assistance page.  

Help Accessing Services for Someone with Developmental Disabilities or Delays

DHS provides lots of different services and supports for clients with developmental disabilities or delays and their families and it may be a bit overwhelming for families who have never had to access these services. We have an Intake and referral unit within our Division of Developmental Disabilities that can help you walk through the process for applying for services. The best way to start is to call our DDS Intake and referral unit at 501-683-5687. Staff there can help you navigate the different programs, eligibility requirements, and application process for:

Arkansas has four Crisis Stabilization Units, which were created to be alternatives to jails and emergency rooms for people in crisis who encounter law enforcement. Governor Asa Hutchinson and the state Legislature created the four stabilization units under Act 423 of 2017.

Pulaski County Crisis Stabilization Unit has 16 beds and operates 24 hours a day, seven days a week. It is staffed by UAMS. It is located at 3001 W. Roosevelt Road in Little Rock. It serves Pulaski, Perry, Saline, Lonoke, Jefferson, and Grant counties.

Sebastian County Crisis Stabilization Unit has 16 beds. It is staffed by Western Arkansas Guidance and Counseling Center. It is located at 3113 South 70th Street in Fort Smith.  It serves Sebastian, Crawford, Franklin, Logan, Scott, and Polk counties.

Washington County Crisis Stabilization Unit is located at 105 N. Mill Avenue in Fayetteville. It serves the Northwest region of Arkansas.

Craighead County Crisis Stabilization Unit has 16 beds. It is located at 837 Willett Road in Jonesboro.  It serves 20 counties in the Northeast region of Arkansas.

The Office of Appeals and Hearings within the Office of Chief Counsel holds administrative hearings and makes the final agency decisions for DHS on appealed actions. A request for an administrative hearing may involve Medicaid, adult or child maltreatment, Supplemental Nutrition Assistance Program (SNAP), or many other agency programs.

If you disagree with a decision DHS has made about your benefits, your status as a provider, or a true finding in a maltreatment investigation, you may file a request for an appeal by following the steps below for your situation. If you have questions about the appeals process you may call 501-682-8622.
 

DHS decided that I am not eligible for health care (Medicaid) benefits.

To appeal, you must send a letter to DHS requesting an administrative hearing. You should have gotten a letter that told you about this decision. You must send your appeal letter within 30 calendar days of the date on the letter or your appeal will be denied. You can use this form to request your appeal.

The Department of Human Services
Appeals and Hearings Section
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437

Medicaid or ARKids First will not pay for a service I got from my health care provider.

You should get a letter letting you know that payment for the services has been denied. If you disagree and want to appeal, you must send a letter to DHS asking for an appeal within 30 calendar days of the date on the letter you got from Medicaid or ARKids First. If DHS does not get your appeal letter on time, your appeal will be denied. You can use this form to request your appeal.

The Department of Human Services
Appeals and Hearings Section
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437

DHS decided that I am not eligible for SNAP benefits.

To appeal, you must send a letter to DHS requesting an administrative hearing. You should have gotten a letter that told you about this decision. You must send your appeal letter within 30 calendar days of the date on the letter or your appeal will be denied. You can use this form to request your appeal.

The Department of Human Services
Appeals and Hearings Section
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437

DHS decided that I am not eligible for TEA benefits.

To appeal, you must send a letter to DHS requesting an administrative hearing. You should have gotten a letter that told you about this decision. You must send your appeal letter within 30 calendar days of the date on the letter or your appeal will be denied. You can use this form to request your appeal.

The Department of Human Services
Appeals and Hearings Section
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437

I got Medicaid, TEA, or SNAP benefits, but now my case is being closed.

To appeal, you must send a letter to DHS requesting an administrative hearing. You should have gotten a letter that told you about this decision. You must send your appeal letter within 30 calendar days of the date on the letter or your appeal will be denied. You can use this form to request your appeal.

The Department of Human Services
Appeals and Hearings Section
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437

A child maltreatment investigation had a “true finding” that would place me on the Child Maltreatment Registry.

You must ask for an administrative hearing to contest the finding within 30 calendar days of getting a notice about the true findings in the child maltreatment investigation.

The Department of Human Services
Appeals and Hearings Section
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437

The Appeals & Hearing Section will send you a letter about the hearing, including the time, date and place of the hearing. The name of the hearing officer will also be included. Hearings are held by telephone if neither you nor DHS requests the hearing to be in person. If the hearing is held in person, it will be held in a DHS office closest to where you live, unless the Administrative Law Judge decides the hearing should be held by videoconference.

An adult maltreatment investigation had a “true finding” that would place me on the Adult Maltreatment Registry.

If you disagree with a true finding, you can ask for a hearing to appeal the finding. You must ask for the administrative hearing within 30 calendar days of getting a notice about the true findings in the adult maltreatment investigation.

The Department of Human Services
Appeals and Hearings Section
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437

My child care license has been suspended or revoked.

You should have gotten a letter – called a Notice of Adverse Action. To request an appeal of that action, you need to send a written request for an appeal to the Licensing Specialist or Licensing Supervisor within 10 days of the date on the notice of adverse action.

If you appeal, a hearing will be scheduled with the Child Care Appeal Review Panel in Little Rock. You may be represented by an attorney at the appeal hearing and would have an opportunity to present evidence as to why this action should not have been taken.

Medicaid denied a claim for services that I provided to a Medicaid client.

Medicaid providers may request a fair hearing on any decision or action by the Department of Human Services or its reviewers or contractors that adversely affects a Medicaid provider or client in regard to receipt of and payment for Medicaid claims and services including but not limited to decisions as to:

Medicaid Provider Fair Hearing requests must be sent to Arkansas Department of Health, Medicaid Provider Appeals Office, 4815 West Markham Street – Slot 31, Little Rock, AR 72205 within 30 calendar days of the date on the notice of adverse action.

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The Supplemental Nutrition Assistance Program (SNAP) (formerly known as Food Stamp Program) provides food assistance to eligible households to cover a portion of a household's food budget.  Benefits are distributed through an Electronic Benefits Transfer (EBT) card.  SNAP benefits can be used to purchase eligible food items for home consumption including seeds and plants which produce food for consumption by SNAP households. Farmers markets are available for SNAP benefits as well as eligible retailers.  In addition to food assistance, the program provides SNAP recipients with nutrition education, employment and training, and work experience in some cases.

The SNAP Employment and Training (E&T) program is designed to promote self-sufficiency through employment.  It assists any eligible SNAP participant with opportunities to gain knowledge and skills necessary to obtain and maintain employment through participation in work programs and education/training activities such as GED and Basic Skills Education, English as a Second Language, Apprenticeship and Intership Training programs.  The SNAP E&T program is available in all 75 counties.

Title
Access Arkansas Online Applications for SNAP
SNAP Application Form
SNAP Application Form | Spanish
SNAP Quick Reference Guide
SNAP Change Report
SNAP Semi-annual Reporting Guide
Electronic Benefits Transfer (EBT) Card Information
Smart Nutrition Active People-Education | SNAP-ED|

SNAP Employment & Training -The SNAP Employment and Training (E&T) program promotes self-sufficiency through employment. It assists any eligible SNAP participant with opportunities to gain the knowledge and skills necessary to obtain and maintain employment through participation in work programs and education/training activities such as GED and basic skills education, English as a second language,  apprenticeship and internship training programs. The SNAP E&T program is available in all 75 counties.

If you get SNAP and want to gain new skills or participate in one of the educational or training programs mentioned above, just tell your DHS eligibility worker or reach out to one of our E&T providers listed here.

SNAP Farmer's Markets
SNAP Double Up Food Dollars
SNAP Double Up Food Bucks - How It Works
SNAP non-discrimination statement (Spanish)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In accordance with the Federal civil rights law and U. S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.) should contact the Agency (State or local) where they applied for benefits.  Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form.  To request a copy of the complaint form, call (866) 632-9992.  Submit your completed form or letter to USDA by:

Mail:  U. S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue SW, Washington, D.C.  20250-9410
Fax: (202) 690-7442; or Email:  intake@usda.gov

This institution is an equal opportunity provider.

SNAP Program Penalties

You may lose your benefits or be subject to criminal prosecution for knowingly providing false information.

Any household member who breaks any of the SNAP rules on purpose can be barred from the SNAP Program for one year to permanently, fined up to $250,000, imprisoned up to 20 years or both. She/he may also be subject to prosecution under other applicable Federal and State laws. She/he may also be barred from the SNAP Program for an additional 18 months if court ordered.

Any household member who intentionally breaks the rules may not get SNAP for one year for the first offense, two years for the second offense, and permanently for the third offense.

If a court of law finds you or any household member guilty of using or receiving SNAP benefits in a transaction involving the sale of a controlled substance, you or that household member will not be eligible for benefits for two years for the first offense, and permanently for the second offense.

If a court of law finds you or any household member guilty of having used or received benefits in a transaction involving the sale of firearms, ammunition or explosives, you or that household member will be permanently ineligible to participate in the SNAP Program upon the first offense of this violation.

If a court of law finds you or any household member guilty of having trafficked benefits for an aggregate amount of $500 or more, you or that household member will be permanently ineligible to participate in the SNAP Program upon the first offense of this violation.

If you or any household member is found to have given a fraudulent statement or representation with respect to identity (who they are) or place of residence (where they live) to receive multiple SNAP benefits, you or that household member will be ineligible to participate in the SNAP Program for a period of 10 years.

Content coming soon.

Content coming soon.

The TEA Program is a time-limited assistance program to help needy families with children become more responsible for their own support and less dependent on public assistance.  In addition to monthly cash assistance, employment-related services are provided to parents, including job-readiness activities, transportation assistance, childcare assistance, and other supportive services so that the parent can engage in work or education and training activities.

The Division of County Operations is responsible for determining the eligibility for cash assistance payments for the Transitional Employment Assistance (TEA) and Work Pays Programs.  The Department of Workforce Services is the state agency responsible for administering the program and providing supportive services and case management for TEA and Work Pays recipients.

Title
TEA Application Form | English
TEA Application Form | Spanish
TEA Change Report
Department of Workforce Services TANF Website

TEA Program Penalties

In the TEA Program, an IPV (Intentional Program Violation) is an intentional action by an individual to establish or maintain an assistance unit’s (AU’s) eligibility, or to increase or prevent a decrease in the AU’s benefits, by providing false or misleading information or withholding information.

The Refugee Resettlement Program assists newly arrived eligible refugees to assimilate into the American way of life.  The program offers financial and medical services to eligible refugees for up to 8 months after arrival in the United States. Call 501-682-8256 or 800-482-8988 for additional information.

Title
Refugee Resettlement Program Application | English
Refugee Resettlement Program Application | Spanish

Commodity Distribution

Special Nutrition Programs

Emergency Food Assistance

 

Content coming soon.

Date Title
03/22/2019 Fagan is Passionate About Helping People who are Blind or Visually Impaired
01/17/2019 Allie Hooks Uses Her Love for Broadcast Media to Make an Impact in Jonesboro
10/17/2018 Allred Dedicates Her Life to Working for People in Need
08/17/2018 Marlow Strives to Be a Positive Presence for Kids in Arkadelphia
07/18/2018 Henry Loves Helping her Students, and the People Lafayette County
06/23/2018 Lim Uses Yoga to Help DHS Staff Get Healthy
05/16/2018 Koone Steps Out Her Comfort Zone to Help Senior Citizens
01/11/2018 Hughes works hard to provide hope for all people
04/19/2018 Thomas Uses Rap To Motivate the Masses
07/21/2016 DHS Director Kicks Off Living the Mission
07/18/2016 DHS Employee Promises to Find New Home for Client’s Dog
05/26/2016 DHS ODT Trainer Helps Organize Prom Dress Giveaway
05/04/2016 Move Over Santa, Alonzo Harris is Here
05/12/2016 RN Goes Above and Beyond for Arkansas Health Center Residents
06/15/2016 HDC Staff Sponsor Scout Troop for Clients
07/18/2016 Employee heeds call to foster, adopt
07/20/2016 Greene County Office Works Together to Help Foster Families celebrate
07/26/2016 DHS Employee Raised to Serve Others; Mom in 80s Still Setting Example
07/13/2016 Long-time Arkansas Medicaid Employee is a Merry Soul
03/10/2017 Selfless Giving and Hard Work Define Jannie Lowery
07/26/2017 Williams’ work ethic makes a difference
09/28/2017 First-generation American finds serving less-fortunate rewarding
10/26/2017 Inspired by her past, Graham advocates for teens in foster care
05/10/2016 Employee Spent Nights Baking Lollipops for Foster Care Christmas Fund
08/22/2016 DCFS worker takes vacation to volunteer at foster kids camp
04/20/2017 Keeping Kids Safe Becomes Personal - Keith Metz
Arkansas Department of Human Services
Arkansas Department of Human Services

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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