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Beyond Policy

Posted Date: 04/20/2017
By: Amy Webb

Behind every program, every institution and every rule; are real people.
Public servants who help run the programs.
Program beneficiaries.
Groups and organizations outside of government who support the work of public servants.
And the list goes on.

That’s why DHS is launching a new blog called “Beyond Policy” as a way to share stories about our employees, our community partners, volunteers, and the people we serve. DHS is filled with public servants who work at this agency because they want to help people in need – not just for the sake of helping but so that the people accessing our services have better lives and eventually no longer need assistance. We partner with amazing groups from the faith-based and non-profit communities to help serve our clients. We also have a network of providers across the state that ensure children, vulnerable adults and people with disabilities have a safe and appropriate place to live or access to needed treatment. Lots of regular people with no particular affiliation help us, too. This space is where we will tell their stories.

We’ll start with children – not children we serve through our early education programs, the child welfare and foster care system, the juvenile justice treatment centers, or the ARKids health insurance program – but three ordinary kids who have done some very extraordinary things to help three organizations that support the foster care system.

You first have to meet Ross and Addison. These adorable 8-year-old friends have partnered up – Addison making lemonade and Ross making homemade cookies – to raise money for the Walk for the Waiting, which is this weekend. This fundraising walk supports the work The CALL, Project Zero and Immerse Arkansas do to help children in the Arkansas foster care system.  Last year, Addison and Ross raised $5,801 for the Walk for the Waiting by selling cookies and lemonade. Buoyed by that success, the two second-graders have joined forces again this year with a goal of raising $10,000. As of May 1, Addison and Ross have met their goal! What compassion and drive these two have shown for children waiting for their forever families.

They are absolutely adorable – and more than willing to go on camera and pitch their goodies to perfect strangers if that means meeting their goal. They served as inspiration for me when my 6-year-old daughter, Josie, watched a TV show about kids hosting a garage sale to raise money for charity. Josie wanted to do the same thing, but give the money to children in foster care. She learned about foster care because of the work I do at DHS, and she is beginning to understand that children in foster care are kids just like her. They want toys, fun experiences and a loving family.

I told her about Addison and Ross, and she decided to donate proceeds from the sale to the Walk for the Waiting as well.  More than a dozen friends and co-workers donated items for the sale. Several helped price items and work the sale in late April. We raised just over $2,000 in five hours! Foster and adoptive families came out and shopped as did DHS staff, neighbors, friends from church, and strangers. One elderly shopper heard that proceeds would be donated to support foster care and delivered a bag of items for us to sell.  

These children – and the adults who help them – are good reminders that it takes more than a government agency to provide services and the right supports to the people DHS serves. So thanks to everyone pitching in to help us – whether you are selling lemonade or providing a safe home for an adult with a developmental disability – we couldn’t do what we do without you.

Click here to watch a story about Addison and Ross. Have an idea for a blog post? Email Brandi Hinkle at brandi.hinkle@dhs.arkansas.gov.

Amy Webb is the DHS Chief of Communications and Community Engagement. She has worked for the agency for almost six years.

Just a few of Josie's helpers are pictured here. From left, Keith Metz, Shiloh Marlar, Amanda Mills, Tiffany Wright, Beki Dunagan and Mischa Martin.

Lane eager to help solve opioid epidemic

Posted Date: 11/03/2017
By: Kirk Lane

My name is Kirk Lane.  I’m a product of the Arkansas Law Enforcement Training Academy and the FBI National Academy.

I’ll be frank – the task of undermining the opioid epidemic is vast.

Similar to many regions of the nation, Arkansas has been hit hard by opioid-related developments. In order to defeat this epidemic, we’ll have to assume an all-hands-on-deck approach.

This battle against prescription drug abuse is a matter of saving lives, preserving the well-being of families, and helping to reverse the tide of a growing issue. I’m confident this mission will be a success. I have such a stance because I join a legion of honest, dedicated, hard-working Arkansans in striving to prevail over this disconcerting trend.      

I am the Arkansas Drug Director. I’ve been in the role of state drug director since August. This is the most recent stanza, in my well-established record of participating in the fight against drug abuse.

Prior to becoming a state official, I was Benton Police Chief. Before 2009, when I became the Chief of Police in Benton, I was with the Pulaski County Sherriff’s office for more than two decades. As a member of the Pulaski County staff, I was captain of its Criminal Investigations Division for nearly a decade.

Additionally, I’ve also been involved with the Arkansas Prescription Drug Advisory Board and the Arkansas Prescription Drug Monitoring Program. In the process, I’ve gained extensive education about the dangers of opioids.

I’ve witnessed the impact of the improper use of prescribed medicines. The consequences of opioid addiction are heartbreaking. It’s a situation which can erode at the emotions of even the most jovial person. Therefore, this is a crisis we as citizens must address. We can no longer turn a blind-eye to it.

But in order for this task to reach its full potential, your assistance is necessary. Your cooperation is needed. I want to invite you to join or to encourage your local law enforcement agency in combatting a huge epidemic.

But how can that be done, you ask.

By spreading the word about the hazards of prescription drug abuse and encouraging your law enforcement leader to be proactive in dealing with this epidemic.

So I encourage you to speak with the youth, your neighbors, clergy, elected officials, middle and high school educators, and community leaders about preventative measures of prescribed drug abuse. Making sure the problem never manifests in your household or neighborhood is a huge step in the right direction. The resolve of this epidemic begins with you.

Join me in the fight against the widespread opioid epidemic.

To learn more about the situation, go to this website https://www.cdc.gov/drugoverdose/index.html or www.artakeback.org .



Posted Date: 09/15/2017
By: Dianna Varady

In January Governor Hutchinson and the Arkansas General Assembly took steps to fund 500 new slots for the Alternative Community Services (ACS) Medicaid Waiver (aka the DD waiver, and soon to be known as the Community and Employment Support waiver), which will allow 500 individuals with developmental disabilities to move off of a waiting list and finally begin receiving home and community-based services.  There are approximately 3000 people currently on this waiting list, and many of these “Fortunate 500” have been waiting almost 10 years for these critically important services, including our son, Bradley, who has autism.

The services provided through waiver are based upon the individual needs of the recipient and may include specialized adaptive equipment, supportive living services, and even supported employment services.  The program is, without a doubt, one of the most valuable programs available to people with developmental disabilities in the state of Arkansas, and it’s hard to describe how much these services will mean to the 500 people moving off of the waiting list.  For parents of young children moving off of the list it may mean they’ll be able to work and continue to pay the bills during the summer months (yes, many parents of children with developmental disabilities are unable to work during the summer when school isn’t in session).  For adults with developmental disabilities it may afford them with the supports they need to finally get a job and move out into their own home (note:  it is a universal truth that all young adults…even young adults with disabilities…do not wish to live with their parents forever and, frankly, that all parents do a “happy dance” when their adult children move out of the family home).  I cannot possibly know what precisely these services will mean for the other Fortunate 499, but I do know what this means for our son and our family.

 For our son Bradley, who will be an adult in a few short years, it means his future will be FULL of opportunities:

Yes, the future for Bradley is bright indeed, and FULL of possibilities. I can’t wait to see what he makes of it.

(Dianna Varady is the Director of the Arkansas Autism Resource & Outreach Center (AAROC) and a trainer for the Welcome the Children Project at Partners for Inclusive Communities, the Arkansas University Center for Excellence in Developmental Disabilities (UCEDD).  She, her husband, Steve, and their son, Bradley, live in Little Rock, Arkansas.)


What Is FASD and Why Is It Important to the Department of Human Services?

Posted Date: 09/13/2017
By: Paula Mainard, BSW, FASD Program Coordinator

FASD is an acronym for Fetal Alcohol Spectrum Disorders and is the number one cause of intellectual developmental disabilities in the United States.

Bet that got your attention.

Fetal alcohol spectrum disorders (FASDs) are a group of conditions that can occur in a person whose mother drank alcohol during her pregnancy. Awareness for alcohol-exposed pregnancies is a crisis situation in the state of Arkansas, and prevention education needs to be the priority. Many people are unaware of the dangers to their unborn child and are often advised by their peers that a glass of wine is safe. The CDC states that all types of alcohol are equally harmful, including all wines and beer[ii]. The message we as a Department need to promote is None for Nine (no alcohol for nine months), because this disorder is 100 percent preventable.

Relevance for the Department as a whole is multi-faceted. The impact on long-term community health is substantial, and statistical data shows there is an increased incidence of alcohol exposed pregnancies for the population of clients served by the Division of Children and Family Services (DCFS), Division of Developmental Disabilities Services (DDS), Division of Behavioral Health Services (DBHS), Division of Youth Services (DYS), and the criminal justice system.

This means a large part of the Department’s overall budget is used to house, educate, care for, and feed children and adults who have a 100 percent preventable disorder for which there is no cure, and a grim outlook for success without significant interventions. People affected with FASD are often involved with the justice system due to their impulsive and erratic behaviors. People affected often have receptive language barriers and poor executive functioning that could lead to potential failure to understand what is asked of them in stressful situations, including the ability to follow simple commands.

Many affected individuals have intellectual disabilities, cannot live independently as adults, or suffer from secondary disabilities. Secondary disabilities may occur at any age and include: mental health problems, school failure, trouble with the law resulting in confinement, inappropriate sexual behavior, and alcohol/drug problems. In addition, the chances of dependent living as adults was increased by 80 percent and problems with employment were indicated in 80 percent of adults with FASD[iii].

But there is hope. Public education to reduce the number of alcohol-exposed pregnancies and increase awareness and interventions for children and adults affected by FASD will improve overall outcomes. Connections to services, including early intervention, can improve success in the home and school settings for children, in the community as adults, and decrease the incidence of secondary diagnoses. A stable, non- violent home is crucial to the success of these individuals. It is our duty as an agency to learn more and educate others about this preventable disorder, and to advocate for and provide services for those affected by FASD.

Paula Mainard is the Fetal Alcohol Program Coordinator for the Division of Child and Family Services. She has a background as a field FSW with experience in foster care, protective services, and investigations. She has a Bachelors in Social Work and is the adoptive parent of a child with FASD. She is familiar with navigating the process of obtaining a diagnosis, advocating for educational accommodations, getting connected to appropriate services, and building a support network for those affected. She is passionate about this disorder and prevention efforts to reduce the occurrence of this 100 percent preventable condition.

FASD infographic

Texas Department of Family and Protective Services. (n.d.). Texas Adoption Resource Exchange (TARE). Retrieved August 29, 2017, from http://www.dfps.state.tx.us/Adoption_and_Foster_Care/About_Our_Children/Disabilities/fetal_alcohol.asp.

[ii] Fetal Alcohol Spectrum Disorders (FASDs). (2017, June 06). Retrieved August 28, 2017, from https://www.cdc.gov/ncbddd/fasd/facts.html.

[iii] Secondary Disabilities in FASD.  © 2000-2002 Teresa Kellerman. Retrieved August 28, 2017 from http://www.come-over.to/FAS/fasconf.htm.

Learning at any age is important

Posted Date: 08/29/2017
By: By James Washington Division of Youth Services Public School Program Coordinator

James Washington Education is a continual process.     

Every moment, every situation provides an opportunity to learn something new. A person’s willingness to learn at any age does a lot to upgrade their standard of life.

I can personally attest to that. And I am thankful for how far I’ve come.

I’m James Washington, an alumnus of Ouachita Baptist University who’s a Department of Human Services (DHS) Division of Youth Services (DYS) Public School Program Coordinator.

The career I have and how I approach my duties was decades in the making.

My childhood unfolded in Hot Springs during the era of Jim Crow. In the midst of turbulent times, the importance of education was championed by my parents and other adults in my community. These individuals all desired for my peers and I to have a life filled with success and happiness.

They knew that education, being able and willing to learn at any age, was the key to reaching that goal.

The concept of attaining a quality education was so ingrained in me that as a student at Langston Jr. High – I decided to become an educator. At Langston, we were taught the traditional education subjects. However, our teachers – who were all black – also emphasized principles such as valor, citizenship, and good character.

Those teachers and their life-lessons have influenced me a lot. To this day, I take heed to their guidance.

The passion I have for learning is spurred not only by my childhood, but also several situations I’ve encountered as an adult.

Many of those developments are linked to my tenure in education.

I’ve assumed several demanding duties as an educator, most notably being an assistant principal, principal, director of student assignments, and student advocate ombudsman.

However, especially in relation to learning at any age, my time as principal of Henderson Middle School in the 1990s taught me a lot. For years the school had been overwhelmed by gang violence. When I became principal, I along with a few staff members, found ways to relate with and love those supposed “bad kids” in a way they had never experienced. Treating those particular students as youth who were simply in need of love, hope, and reasons for optimism opened their eyes to the damage they were causing.  Eventually, we curved the tide of gang violence at Henderson.

Those students learned a lot in that situation. But I probably learned more from them – than they did from me. Prior to arriving at Henderson Middle I’d seen a lot and been through a lot. However, some of the most influential lessons I received came from a group of people several decades my junior.

In 2014 – after 35 years – I retired from public education and joined the DYS staff.

In my role for DYS I’m often reminded that people make mistakes. Basically everyone deserves a second chance. That second chance to succeed is amplified with a solid education. I take pride in being able to use educational resources to help at-risk youth.    

Even when things don’t go as planned, I receive solace from knowing that I’m in a position where youths learn from me. And in the instances where I can build a rapport with our DYS students, I usually learn from them as well.

Learning at any age is important. I appreciate how DHS, by way of DYS, has provided me with situations in which I learn from the youth while they’re also learning from me. It never gets old, despite me now being an old man.



Nolte family is grateful for ‘Early Intervention’

Posted Date: 08/02/2017
By: By Christi Nolte, Division of Child Care and Early Childhood Education (Family Support Unit), Pulaski South Office

As a mom, wife, and Department of Human Services (DHS) staff member, I’ve personally experienced the worth and innovative services of Early Intervention.

My name is Christi Nolte. I’m based in the Pulaski South Office, within the Division of Child Care and Early Childhood Education, Family Support Unit.

Whether it’s while fulfilling dNolte headshotuties at the workplace, or observing the maturation of my daughter Catherine, I’m constantly reminded of how DHS helps several Arkansans enjoy an independent lifestyle.

Catherine was born at 30 weeks. Two days later, our family was overcome with fear as Catherine’s heart and lung bled out.  My hope for her survival began to wane. I had listened to the grim diagnosis about her potential limitations.  Thoughts of her life in the future – and Catherine being able to excel – were minimal. However, Catherine’s 45-day neonatal intensive care stay greatly improved her status. I was just thankful to bring her home.

Later in Catherine’s life, a pediatrician noticed her delays.  Ultimately, he made a referral to Early Intervention and physical therapy.  The program – which is offered by the Division of Developmental Disabilities Services (DDS) – confirmed the obvious: Catherine had physical and cognitive delays.  The Early Interventionist diagnosed my daughter’s status, declaring that with unwavering teamwork, Catherine could potentially have a full development.

Each of the Early Intervention specialists made therapy sessions seem like kid’s play, especially for my daughter.  The Early Interventionist was there when Catherine had setbacks and new problems arose.  But much to our family’s delight, Catherine developed nicely and was able to leave Early Intervention therapies behind.  She caught up to kids her age and even began to exceed past some of her peers.

Recently, Catherine finished eighth in the Benton High School class of 2017. She leaves for John Brown University this month.  On behalf of the Nolte family, I want to thank the state of Arkansas for making the impossible possible.  Catherine’s path could have been so different without the Early Intervention program.  We’re grateful for the services of Early Intervention. We hope other families utilize Early Intervention as well.  It’s a true game changer.

Love, Comfort, Safety and Support: National Reunification Month Wrap-up

Posted Date: 07/06/2017
By: Keith Metz, DHS Communications Specialist

Over the past few weeks, we have been sharing reunification success stories from across the state. We learned about Rosie and the redemptive power of a strong, positive support system. We heard from Jesse and Krystal and witnessed their willingness to focus on their children’s well-being above all else as they worked to create a new normal for their family. Lastly, we got to know Misty and Justin and learned of their passion for and dedication to reunifying families by healing and repairing the lives of the children in their care and their parents. 

And we could have shared so many more success stories. Though National Reunification Month is over, we will continue to share success stories and work toward broader acceptance of reunification because it is the most common goal in our cases with families, and it’s also our most common outcome. Last year, 44 percent of the children who left foster care in Arkansas were reunified with their biological parents. An additional 28 percent were reunified with biological relatives. Another 20 percent were adopted, which means that Arkansas exceeded the national average of 80 percent of children either going home, to a relative, or to an adoptive home. 

For most of us, home is about love, comfort, safety and support, and we want to empower parents to become the loving, comforting, safe and supportive presence that their children need and deserve. This is why reunification is so important.

It takes an incredible amount of teamwork to realize these goals for our children and families. Investigators make the initial assessments of risk and safety and put foundational services in place to help. Caseworkers assess a family’s strengths and needs even further as they collaborate with the family to determine the best path to success for them. Supervisors monitor the bigger picture, coordinating agency efforts and guiding the tea

A New Normal: Jesse and Krystal’s Story

Posted Date: 06/16/2017
By: Keith Metz, DCFS Communications Specialist

This is the second in our series of reunification success stories during National Reunification Month, shared by Carlos Torres in Crawford County. While last week’s story featured a single mother fighting against her own demons to achieve reunification with her daughter, this story centers on one family’s efforts to focus on the children and find a new “normal.” This is Jesse and Krystal’s story.

Jesse and Krystal’s family is like a lot of families. They love their two children – son Bryer and daughter Kaydance – but couldn’t get along as husband as wife, so they divorced and created new lives for themselves and the children. Krystal had primary custody, but both she and Jesse knew that the children needed both parents involved in their lives, so they agreed upon ample visitation.

In early 2016, however, the family experienced issues that resulted in the children coming into foster care to ensure their safety. The agency knew it needed to move quickly to develop a plan that would return the children to their family, and Carlos Torres was assigned as their Division of Children and Family Services (DCFS) caseworker.

After spending time with the family and assessing each parent’s strengths and needs, he realized that everyone loved the children very much but needed to learn new ways to interact and effectively and safely parent the children. Both sets of parents began actively participating in reunification services such as parenting without violence classes and individual counseling. The children also began attending their own counseling sessions.

Carlos and the entire Crawford County DCFS team consistently communicated with both parents and their therapists, and by May 2016, the team decided that the children should be placed with Jesse and his family while continuing to be in foster care and receiving reunification services. One of those services was supervised visits in Krystal’s home to ensure the children’s safety.

DCFS Program Assistant Candace Gregory supervised those visits. Candace remembers these visits fondly, but acknowledged “it was a bit bumpy at first as they adjusted to having a stranger in their home.” Krystal and her husband consistently implemented the skills they had learned in parenting classes. “It was just amazing to watch them grow as a family again,” Candace said.

Krystal said Candace “helped me more than anyone else…she helped us grow with advice and kind words of encouragement. We consider both Candace and Carlos as friends still.” Jesse echoed those words, noting that Carlos and the team were all great to work with during a stressful time. The children thrived living with their father Jesse but quickly realized that they were going to be safe and secure in both homes, and both sets of parents began to trust each other again.

Jesse and Krystal and the whole family began family counseling sessions to further support the big changes the family was undergoing. By August 2016, a judge gave Jesse full custody of the children, and Jesse and Krystal worked together to agree on frequent visitation. But the case remained open and the supervised visits with Krystal and her husband continued as the family adjusted to their new circumstances. Candace recalled one of these visits with great pride.

“Krystal was pregnant at the time,” Candace noted, “and Carlos asked me if I would bring the kids to an ultrasound appointment to see their little sister. It was such a blessing to see the kids’ faces when they saw their sister for the first time on the ultrasound. That moment, I realized how important the work is that we do for our families.”

By October 2016, the entire team – and the children – agreed that the family was ready for unsupervised visits, and in December 2016 the court allowed Carlos to close the case.

It’s now June 2017, and things continue to go well for the children and for Jesse and Krystal. Bryer is now 9 years old, Kaydance is 11 years old, and their new baby sister Micha has everyone wrapped around her finger. Jesse commented that “the kids love being kids – playing outside, camping, fishing…just like every other kid.”

Jesse and Krystal’s families live their own lives and enjoy their time with the children in their own ways, but they remain committed to working together for the overall good of the children. Carlos, Candace and the whole Crawford County team are very proud of the family and of the work they all put in to create a new “normal” and we’re happy to share their success story.

Reunification: Bringing Your Children Home from Foster Care

Posted Date: 06/08/2017
By: Beki Dunagan, DCFS Assistant Director

June is National Reunification Month. As part of our focus on reunifying families when safe and appropriate, we thought we would offer some insight into what reunification really means and address some common questions people may have about how reunification occurs and why we focus so hard on strengthening families to help in that process.

“When can my children come home?”

This is the first question many parents ask when their children are placed in foster care with the Arkansas Department of Human Services’ Division of Children and Family Services, or DCFS. When children are placed in foster care, it can be very stressful for everyone in the family. Parents may feel angry, overwhelmed, or worried about their children’s safety and well-being. The children may be confused and scared. But foster care is not forever. Children can and do return home to their families. In fact, this is the most common outcome. Here in Arkansas, nearly 70% of all children who exit foster care go home to either their parents or to a relative.

Reunification -- which means getting the family safely back together after the child has been placed in foster care -- is almost always the first goal and in the child’s best interest. Being involved with the foster care system can provide a family with support and afford an opportunity to grow and develop a closer bond than before. By fully participating in the case plan and the services it includes, parents can strengthen their skills to become the best parent that they can be for their children.

“What Can I Expect While My Children Are in Foster Care?”

The goal of the foster care system is to ensure children’s safety and well-being. To do so, DCFS will provide a safe, temporary place for children to live and will work with the family to develop a case plan. Before children can come home, DCFS and the court must be certain that parents can keep their children safe, that they can meet their children’s needs and that they are prepared to be parents. The caseworker will work with parents to develop a case plan to help the family meet these goals. This plan is the road map for reunification and it will spell out exactly what needs to be done and learned in order to bring and keep the children home. A case plan is not just about “checking boxes” to get children home. The goal is to create a stronger and healthier family.

“What Can I Do to Help My Children Come Home?”

While children are in foster care, it is important for parents to fully understand why they are there and to participate in the case plan to make the family home safe for their return. Visiting children while they are in foster care has many benefits. Most importantly, it helps to preserve and strengthen the parent/child bond while separated. Regular visits also can soothe children’s fears and worries by showing them that parents care about their well-being and will be a constant, valuable presence in their lives. It also shows the agency that parents are committed to their child. Also, a parent’s experience with the foster care system will include many different people. Some of these are the caseworker, foster parents, agency attorney, child’s attorney, Court Appointed Special Advocate and so on. Working well with each of these members of the team will improve the chances of bringing children safely home.

“What Will Happen as Reunification Gets Closer?”

One of the best indicators that parents are getting closer to bringing their children home will be their visits with them. Moving from supervised to unsupervised visits and receiving longer visits – overnight, weekend, or more – are good signs that the family’s case is progressing. At some point, the children may come home for a “trial home visit.” This means that they live at home on a trial basis, but the agency still maintains legal custody for a period of time.

“What Can I Expect After My Children Come Home?”

When parents have completed their case plan goals, DCFS and the court are certain that parents can keep their children safe, and the family has shown that the trial visit was positive, the court will order that the children be officially and legally reunified with the parents. After reunification, DCFS may keep the case open for a while. Our goal is to make sure that the children are safe and the family has what it needs to continue to move forward on a positive path. During this time, we may continue to provide services – sometimes referred to as in-home, protective, or post-reunification services – to help the family. This might include consistent monitoring and community-based services such as child care or counseling. These services are intended to support the family and help maintain the progress made. Normally, the case will close after the family has shown for a sufficient amount of time that it can maintain the children’s safety and has displayed an overall ability to move forward on its own.

Parents may also consider using their experience to help others. The support, guidance, and encouragement from someone who has been through the process could make a world of difference. In that role, parents can encourage others and show them, “If I can do it, you can too!


(Reproduced in part from Child Welfare Information Gateway, “Reunification: Bringing Your Children Home From Foster Care” fact sheet, May 2016. Available online at https://www.childwelfare.gov/pubs/reunification/.)

Mental Health Month Perspectives

Posted Date: 05/30/2017
By: Marsha Smith and Dalinda Green, Licensed Social Workers at Arkansas Health Center

As part of National Mental Health Awareness Month observed each year in May, DHS employees who work with people who have mental health issues were asked to share their stories. 

By Marsha Smith, LSW, Arkansas Health Center

Although planning to teach French and Speech for secondary education students, I found myself drawn to a career working with people with mental illness when I landed a summer job in 1969 working at what is now the Arkansas Health Center where my mother and aunt also worked. I was drawn to the compassionate helpfulness of social workers, and on the advice of then Social Work Director Herman Harley, I took some social work courses and landed a full-time social service worker position with the center upon my college graduation in the early 1970s.  
My natural predilection to advocate for persons with disabilities emerged, and I found my true calling in righting wrongs, crusading, (though sometimes blundering), in the battle for the rights of the disenfranchised. I served as the DHS Client Advocate from 1997 until 2003 and went back to the center in 2005. Working with psychiatrists, primary care physicians, and other behavioral health experts, it has been a joy to assist people in meeting their goals to develop the skills, behavioral control, and medication management necessary to succeed in living in the community or other settings less structured than institutions. The experience and multiple training opportunities also better equipped me to cope with mental health and substance abuse issues in my own family.
Those of us who are not challenged with acute mental health issues cannot fully appreciate the strife, stigmas, and obstacles encountered by those with mental health diseases, or the families who try to help and support them. The stigma people with severe mental illness face is much the same as that faced by others who deal with prejudice and racism. They are often devalued, ridiculed, demeaned and considered unintelligent. While medical conditions are accepted, mental health issues are often considered shameful. Regrettably, society has often chosen to avoid dealing with things it does not understand.
Substance abuse also often accompanies mental illness and is often misperceived by the public as matters of choice, rather than disease. The societal de-valuing of people with mental illness results in a high incidence of poverty, poor medication management of the symptoms of mental illness leading to other complications, and often homelessness or prison.  People with Bi-polar disorder struggle with mood swings from mania to severe depression; and untreated depression can lead to suicide. 
People need to understand that most mental illness is treatable and manageable with proper medication, therapy, and solid support systems. Mental illness is not indicative of lesser intelligence - people with mental illness often have normal to high IQ’s, and some are quite gifted in academia and/or fine arts. Although no cure currently exists, research has resulted in a new generation of medications that are more successful in managing symptoms of mental illness and allowing many to successfully work alongside us in the workplace and successfully live in the community.  
There are various grass roots, state, and national organizations of people who advocate for those with mental illness.  A Suicide Prevention Walk is held in Little Rock annually.  Per the National Association on Mental Illness (NAMI), one in five Americans live with a mental health condition, and everyone is affected or impacted by mental illness through friends and family.  

Although social work with the mentally ill can be emotionally exhausting at times, it is also immensely rewarding to see positive changes in someone’s life and to help people realize their full potential.

By Dalinda Green, LSW, Arkansas Health Center 

Working in behavioral health is incredibly rewarding and allows you to make a direct impact on the lives of others.  The field offers various specializations and opportunities to work with different populations giving you the chance to help people as well as put you on the path of a rewarding career.  Healthcare is a growing industry, and whether you have a high school diploma or a medical degree, there are many different positions to choose from. There will always be people that need the assistance of others, and helping people in the difficult times of their lives is what makes working in behavioral health so fulfilling.
A career in behavioral health allows you the chance to significantly improve lives and possibly make a difference in their life quality.  It is very rewarding to help those in need to identify their own strengths and encourage them to use those strengths in their daily lives.  Providing them with support, compassion and hope can help them to overcome behavioral or emotional problems and add value to their lives.  Even the smallest, positive connection with another person can significantly improve their outlook and happiness, and is a very worthwhile and satisfying effort for anyone 
working in behavioral health. 
The behavioral health field allows you to be a part of a team with many available resources and the opportunity to learn new skills on a regular basis.  Everyone on the team has a specific role in taking care of each person served, and together you make things work to best benefit that person.  In addition, since every person you serve has different needs, you experience new challenges every day, and your days are never repetitive. 
It is an extremely rewarding privilege to work in behavioral health, because you see firsthand how your time and commitment can inspire others and improve lives. Witnessing the positive change and growth of those you serve provides an inspiring and humbling feeling that transcends into your own life.

“There is no better feeling than to provide relief from suffering through understanding.” Elizabeth Singer, Licensed Psychoanalyst

National Foster Care Month Is So Very Important

Posted Date: 05/19/2017
By: Tiffany Wright, DCFS Foster Care Manager

Someone asked me why National Foster Care Month is so important to me, well, not just me because so many people are impacted by those words “foster care.” It has been important to me since I started this journey one day in early November 2009, and that day my life changed forever. My first day on the job as a Family Service Worker (FSW), the position that is on the frontlines of protecting children and helping families, I shadowed a seasoned worker as she removed a 1-year-old from her mother due to the mother’s dangerous drug use. I didn’t initially comprehend the magnitude of what had just happened. (Remember I am fresh out of college, new to Arkansas, green, green, green and never even knew this child welfare world existed.) I spent that night reflecting on mainly the ugly parts of the day – holding this filthy little girl who was crying and reaching for her mom, asking her mom for clothing/diapers and she refused, and feeling stressed for the mother, because I was new and neither of us knew what was going to happen next. I also thought about the worker’s struggle to find a foster home for that this young child. I remember the worker I shadowed said, “The relationships you have with foster parents will make this part of the job either really hard or really easy.”  

As a new worker, I didn’t really understand how profound that statement was, but time made it truer than ever. I spent six and half years in White County as a FSW only working foster care cases, and my foster parents were my biggest fans -  as I was theirs. We worked as a team. We supported each other, and they worked hard to support me. One foster family would take children in the middle of the night without hesitation or complaint. Another always made my evening home visits around dinner time. The husband and wife would invite me for dinner, which allowed me to share a traditional meal at a table with the entire family. And they always sent me away with leftovers. Of course, foster parents and I had disagreements and would sometimes have to “agree to disagree,” but it didn’t damage the relationship we had, because a mutual respect was held for the investment in the children and families that we were working hard to serve. They knew how much I cared about the children and the families that I served and that decisions always were made with the best interest of the children in mind. Sometimes, the decisions I made didn’t end as I had hoped, and sometimes I had to call my foster families so the children could go back to their home because of that decision. Even so, we maintained a mutual respect, and the foster parents in White County became my support system. I counted on them as much as they counted on me.

So I was thrilled to come to Central Office last May with one of my main goals being supporting foster families. Supporting foster parents is a crucial part of the job of the Division of Children and Family Services (DCFS), and the entire team is working hard to make impactful changes that support foster families. We realize that we cannot do anything without their support, and that we need to do everything we can to make their roles easier. It has been a busy year for me and the rest of the team working toward that vision. We have been working hard on the Foster and Adoptive Provider Portal, which is a wealth of resources for foster parents focused on the children placed in their home. We also have rolled out a mass text messaging option for placement needs. And this week, we held our first luncheon to celebrate foster parents of the year. I felt so honored sitting in the room with these foster parents and listening to their stories of triumph! I am personally challenging all of my DCFS team to continue to wrap their arms around each foster parent in their community. Go the extra mile – even when you are frustrated, tired or burned out – to say thank you again. It makes a world of difference.

Walk for the Waiting 2017, a fundraiser for Project Zero, Immerse Arkansas and The CALL.


A Foster Mom’s Reflections on Mother’s Day

Posted Date: 05/12/2017

Chantel Barber
Foster mom and former DCFS employee

The other night after our older two boys were in bed, I was in the rocking chair feeding my newborn while my husband was snuggled up on the bed with our two-year-old who wasn’t feeling well. He looked over at me and said, “Gosh, how did we get here?” I knew right away he was referring to us being parents of four children when it seemed like only yesterday we were a young, married couple with no children (and lots of free time).  My initial snarky reply was, “Do we need to discuss where babies come from?”  But seriously, I began thinking back on being a mom over the past five years. 

My “mom journey” has been anything but ordinary. We opened as a foster home in February 2012 and in a few months went from having zero children to three. Over the next four years, we welcomed 10 more foster children into our home. We ultimately said goodbye to 11 of those children. The first three moved to a more specialized foster home, some went back to their parents, some went to relatives and some were adopted. And the remaining two children officially became our sons when their adoption was finalized in 2015. I also became a mom in 2014 when our daughter was born, and again just a few weeks ago when our son was born. 

In sum, I have been mom to 15 children in five years’ time. The kids have ranged in age from newborn to 11 years. They have been boys and girls, black and white. Some stayed only a couple weeks while others stayed several months to more than a year. And, of course, four will be ours for a lifetime. Some were easy while others were extremely challenging. Some made great progress while living with us. Others had needs we were not equipped to handle. There are a few with whom I remain in contact and am joyful to know they continue to do well. However, I will likely never see or hear from the many of them again. And that’s ok. Being a foster mom means – as another foster parent coined it – being a “middle mom.” You are mom until they return to their biological parents, are placed with relatives or are adopted by a new family. One of my happiest moments as a foster mom was seeing one of my kiddos find her forever family. Another was seeing a biological dad gain custody of his daughter. In both of those cases, the children came to us in very poor health with extremely complex needs. Both left having made great progress! 

There is also a sad part to being a foster mom, and that is knowing that some children will never have a relationship with their biological mom again (or at least until they are grown and decide to seek out their bio family). Seven of the children we fostered no longer have a relationship with their biological parents, because of termination of parental rights (TPR). While four of those children were adopted, including two by us, it does not mean their trauma was erased or that having a new parent somehow erases their bio parent. I know that to be true from my experience with my adopted sons. While their mother was unable to care for them due to serious mental health issues, I still have compassion for her. I know she loved her boys. She was just not capable of keeping them safe or meeting their needs. 

Please note that every child enters foster care from a unique situation. Some may have experienced so much trauma with their bio family they never want to return home. I have seen this with a couple of my foster children, but most of the time, children do miss their parents. And every child loses a part of themselves and their story when TPR occurs.

So this Mother’s Day, while we celebrate moms (be they foster, adoptive or biological), let’s not forget the moms who have lost their children and for whom the day is not so joyous. And for those of us who have adopted, let’s be aware this may be a hard day for our children who have lost a mom even if they don’t verbalize it.

Editor's Note: The Division of Children and Family Services is responsible for safety of children and youth in Arkansas. The division provides for protection plans, foster care and adoption services for children. For more information, visit FosterArkansas.org. Chantel and her husband are pictured below with their two adopted sons and biological daughter. This photo was taken before the arrival of their newborn son.


Norwood appreciates the mission of DHS

Posted Date: 03/22/2018
By: Sara Norwood

When reflecting on my life, I can’t help but smile. I want to help others experience the same kind of happiness. That’s why I enjoy being a member of the Department of Human Services (DHS) staff.

My name is Sara Norwood. I’m a Program Manager for the Division of Child Care and Early Childhood Education (DCCECE). My job focuses on supporting every unit in the division and our director, Tonya Williams. Our division interacts with and supports children, their families, child care providers, and organizations who work with children. Everything we do is a big deal and nothing can be overlooked. That’s why I have such a wide variety of job duties. But through prioritizing, good planning, having the proper perspective, and being able to quickly adapt and adjust, I’m able to handle the job.

My passion for protecting children also helps me complete my responsibilities. I’m emotionally attached to the mission of our division. The goal of DCCECE is to ensure that all Arkansas children and families have access to a safe, high-quality, developmentally appropriate, nurturing, learning environment by educating and assisting parents, child care providers, and communities to prepare our children for future success. As a mother, that’s something I hold in high regard.

My husband and I are proud parents of two boys.  A 10-year-old who lives with his mom in Fort Smith and a six-year-old who lives in the household and was once in Speech Therapy, Occupational Therapy, and Physical Therapy due to developmental delays. He was almost completely non-verbal up until the age of three. Now he talks more than we could’ve ever imagined and we love every bit of our son’s chatter.

In fact, he tested out of speech therapy last month. We as a family are so proud of him. Also, we’re extremely appreciative of every speech therapist who worked with him.

My husband and I make a decent living, but we don’t have enough to cover the cost of all our son’s therapy sessions. Thankfully, our family qualifies for TEFRA – which is a DHS program. TEFRA gives families with children who have disabilities medical assistance and allows the parents to pay on a sliding fee scale, which makes the costs more manageable.          

DHS has helped my family so much, I rave to others about what the agency can also do for them.  In fact, I have a cousin whose son has a developmental disability. She moved from Tennessee to Arkansas because I constantly praised the outstanding health care options this state has for youth with special needs.

It makes me so happy that my cousin’s son now has the help he needs.

I love helping people. I admire organizations that aim to improve the livelihood of people in need. I simply want to see everyone happy and with a chance to succeed in life. I’ve had that characteristic for as long as I can remember. 

I’m an optimistic person who’s heavily influenced by a close family structure. For most of my childhood, I lived in Bartlett, Tennessee, a town located north of Memphis. I have great memories of my time in Tennessee, most of which involve my family. We were always around one another, including grandparents and cousins. But in 2000, in the middle of my teenage years, my family moved to Arkansas. I was in a new setting, but I adapted. I graduated from Sylvan Hills High School in 2002.    

As for college, I am an alumna of the University of Arkansas, Walton College of Business. I graduated in 2006. While at Arkansas, I was fortunate to be a part of the Lady Razorback cheerleading squad.  I sing Rocky Top – “Go Vols” and I Call the Hogs – “Woo Pig.”  Positive vibes only, a person can do both.             

Overall, my life is great, and I’m blessed. It’s only appropriate that I help others, both personally and professionally. It’s important to me that I try to give people a reason to experience joy and excitement in life.

Learning to live with Asperger and ADHD

Posted Date: 04/28/2018
By: Anne Loveless

There I am – during the 2017 Arkansas Human Services Employee Association banquet – standing at the head of the Little Rock Embassy Suites conference hall.               

I’m at the center of attention as I take a photo with a high-ranking Department of Human Services (DHS) official. All the while, I’m holding a light blue plaque that celebrates my 25 years of employment with the state of Arkansas. It’s a moment I’ll never forget. It’s a situation I’m extremely humbled by.                                 

My name is Anne Loveless. I’m a web designer for the agency.

I help coordinate our main website and DHS Share, an on-line filing, storage system for all kinds of documents from our divisions and offices. I’m also responsible for assisting staff who’s having issues with the website or DHS share.

Another one of my responsibilities is to make sure that the main website is right and the agency is represented correctly. None of us want an issue caused by incorrect information on our website or in DHS Share.

I take my job seriously. I love my job. I love working with the computer and assisting people with their issues.

I call this my dream job because working on computer programs is what I love. When I was in high school I learned about circuit board programming.  Later, I realized that it was just a form of computer programming. Meanwhile, I also loved math. Put it all together and that’s where my fascination with computer programs began.

So my job for DHS is easy. But dealing with Attention Deficit Hyperactivity Disorder (ADHD) and Asperger’s Syndrome, presents challenges.        

It’s difficult for people who have ADHD to pay attention to any one thing for an extended period of time. And a person with Asperger sometimes struggles during social interactions. We can be too aggressive, candid, or inquisitive during a conversation and not realize that we’re making the person we are talking to uncomfortable or angry. So, you can imagine how working for an agency as big as DHS, that my conditions can cause problems. In fact, I typically use e-mail to correspond with other staff members. I do that to make sure I use the proper words and clearly explain something.

However, I still prefer to talk. I can save a lot of time by actually talking to a person as I figure out what their website issue is. But I understand that it’s typically in my best interest to use e-mail.    

When I think about my Asperger, it’s strange how I got diagnosed shortly after my son received his diagnosis for Asperger. Together we’ve gone to therapy and counseling sessions to help us deal with our Asperger. And I’ve worked hard on not being disruptive. That’s a problem I struggled with. Once I found out what was going on, it explained why I think and act as I do.

Counseling sessions helped me deal with my situation. But many other people use the internet to learn about Asperger and ways to handle it, just as a lot of people go to the DHS website to learn about the services we offer. When I’m working on our website I never forget that people don’t think the same way.  So when we create our website, we need to create different ways for people to find the information they need. I enjoy helping the people of Arkansas - just as so many individuals have helped me develop.            

Asperger is a label, a name, but it’s much better than what I was sometimes called as a kid.          

During my childhood, staying by myself is how I coped with who I was. I had some low points, frustrating moments as a child. But I also enjoyed several good times.               

Eventually, I graduated from Mountain Home High School. And in 1979 I earned a bachelor’s from Arkansas Tech where I met my husband and mother-in-law. She was an ATU employee while my husband and I were students. For that reason, Tech holds a special place in my heart.            

If I were to give another person advice on how to succeed despite having Asperger or ADHD, I’d say don’t let anyone make you think you’re less of a person than anybody else. Everyone has habits that aren’t proper, professional, or socially acceptable. So you too are capable of doing well and enjoying a great career.  

Pondering over the progress I’ve made, and how I’m lucky to work with amazing people, that’s why the banquet and receiving public recognition is such a special moment.

I view it as a badge of honor. Being with DHS 25 years is an accomplishment attained by other co-workers whom I respect.  

To consider that I’m now in the same category as some of those amazing people, it’s a reminder of how far I’ve come. Most of all, it’s a reminder of why it’s important that I refused to let a medical diagnosis define who I am or my capabilities.     

Harsson appreciates her Cleburne County staff

Posted Date: 05/07/2018
By: Alesia Harsson

There was no way that I could pass on a chance to publically thank the Cleburne County staff for all their hard work and dedication to the clients we serve.

My name is Alesia Harsson. I’m administrator of the Cleburne County office.

We have units that work well together to ensure that our people are served as quickly and effectively as possible.                  

I’ve had people in the community stop me to tell me how helpful or polite the staff was when they were in the office. Clients have also called me to express thanks for the respectful way they were treated by staff even when the client wasn’t eligible for benefits. Their positive attitude and teamwork is shown on a daily basis

There’s one example of that which clearly comes to mind.       

We had a gentleman call the office regarding his wife’s insurance.  His wife had just had a baby and he was taking her home. They stopped at the pharmacy to pick up her prescription and her insurance wouldn’t work.  After trying to get help at the pharmacy the gentleman called the office. The clerical identified the problem and took it to a worker to look at.  The worker made as many corrections as they could, but it ended up that they had to notify the supervisor.

The issue wasn’t something that could be fixed in the office so the supervisor had to send the issue to our computer support staff.  The clerical contacted the customer and explained the situation but that did not help the family get the needed medication.  Instead of just moving on to the next task, the clerical in our office continued to brainstorm and find a way to help the family. The clerical contacted numerous pharmacies explaining the issue until she found a pharmacy that was willing to allow the customer to charge the medication until the insurance issue was fixed.  When the customer was contacted and informed my staff they found a way for his wife to get her medication filled – I thought he was going to cry.  He was so thankful and continued to say what a wonderful staff we have in Cleburne County.

This is just one of many examples of how the staff in Cleburne county works to help the citizens in our area.  I feel very blessed to work with such a dedicated and caring group of people.  There are no words that adequately express how much I appreciate each one of them.

Elliott loves the versatility of his Ouachita County staff

Posted Date: 05/08/2018
By: Charles Elliott

My name is Charles Elliott. I’m the county administrator for the Department of Human Services (DHS) Ouachita County office.                                         

I’m a graduate of Southern Arkansas University. My DHS responsibilities often remind me of why I love the people of South Arkansas as much as I do.

I began my tenure with the agency as a caseworker in Ouachita County September 29, 1997. I was eventually named the county’s caseworker supervisor in 1999.  In 2007, I became the Columbia County Program Eligibility Coordinator. Four years later I got promoted to county administrator.  After two years as the Columbia County Administrator, I assumed the same role for the Ouachita County office.

Being a leader is not easy. But having a hard working and well-versed staff like I currently do, simplifies my job – plenty.       

Their knowledge of DHS services and their knack for helping our clients in a timely manner is important. Also, time-and-time again the Ouachita County staff has shown that it can handle all kinds of situations. That also helps me out tremendously. 

When I think about it, one of the most important things I’ve learned from my staff is how to work with different personalities.

Learning how to best interact with and lead each of the employees has made me a better manager and a better person. Sometimes I’m amazed at what I learn because of my staff, some of whom are more like family to me.

I cherish the family-like rapport I have with some of my staff. Honestly, I enjoy my entire staff a lot. There’s nobody who I don’t like being around.

And when a difficult situation arises, I’m always impressed with how they’re quick to support each other and get the job done. I also like how the Ouachita County team is mature enough, to sometimes agree to disagree in order to maintain a good working environment.

Also, throughout Ouachita County – especially in Camden – our office makes a positive impact. We have a Relay for Life team each year.  We’ve regularly donated hygiene items to the local Women’s Crisis Center.

We are also very familiar with the resources made available in Ouachita County by other groups. Due to our genuine concern for the people of South Arkansas, we don’t hesitate to refer clients to those groups or companies as well. We also sponsor food drives and school supply drives, in which staff donates the items. In fact, this staff is always extremely giving and compassionate.      

As a county administrator, father, and husband, I understand how crucial it is that we as DHS serve as a support system to all people.

I’m also the past president of the Arkansas Human Services Employees Association. That was a great experience. Leading the human services association gave me an invaluable opportunity to work with and connect with our division directors.

Currently, I’m vice president for the Arkansas State Employees Association and the County Administrator Association.

Sharp County Staff Understands Their Purpose

Posted Date: 05/09/2018
By: Dwight Sharp

My name is Dwight Sharp, I have been county administrator in Sharp County for 3.5 years.                           

Yeah I know, I’ve heard my share of jokes about Sharp being administrator of the Sharp County office. I admit, it is somewhat funny.

Prior to my current position, I was county administrator in the Fulton County office for 10 years. I’ve also worked for the Division of Children and Family Services and the Access Arkansas Processing Center.

As a whole, I’ve been with DHS for over 35 years.

I’ve come to appreciate a staff that likes being around each other. I’m grateful that the staff here at the Sharp County office has a great rapport.

Five days a week at 8 a.m. I meet with my staff. They all come into the building knowing what their jobs are for the day, and one part of the job is to always expect the unexpected.  In a human services office, the unexpected happens daily, sometimes once or twice, sometimes over and over throughout the day.  There are no slow days, some are just easier than others.

It’s a team of experienced professionals working together that makes the workday into one that is orderly. As a result, we come away knowing that we’ve served those who needed our help. We accomplished what we needed to accomplish.  The team constantly supports one another.

They are part of what’s awesome about where I work.

The Sharp County staff also has a genuine interest in the lives of one another outside the office. They know the names of spouses and children.  They know when a parent is having health problems, and when special family events occur.

With the unexpected being normal in a DHS office, this staff stays ready to help one another. They’re always prepared to switch priorities at a moment’s notice, without grumbling!

Our business throughout the day is serious, but there is value in being a cohesive group who can maintain communication, mutual respect, and keep the atmosphere pleasant.  That’s what this team represents.                      

Everyone on the team remains cognizant of why we’re here, and that’s to serve the citizens of Sharp County.

We often discuss maintaining an attitude of patience, understanding, and prompt response. They all play a positive role in upholding those attributes. They are a capable group of professionals who consistently produce quality services.

Mississippi County Staff Provides Great Support System for Administrator

Posted Date: 05/10/2018
By: Cheryl Bowling

My name is Cheryl Bowling. I’m the administrator for the Mississippi County office.  I oversee the Blytheville and Osceola offices in Mississippi County.  Between the two offices there are 50 staff members whom I supervise.  

We’re one of the few counties in Arkansas that has offices in multiple sites. So there’s always something going on.                           

However, I’m fortunate to work with a wonderful staff. Everyone works together to serve our clients. I admire how they’re always willing to go the extra mile to help people. Staff is also willing to volunteer to help their co-workers complete a task.

My staff is always ready to lend a helping hand to whoever needs it.

There’s good folk working at the Osceola and Blytheville offices. We treat our clients how we’d treat or our loved ones.

I enjoy my job because we as a staff give services to people in a region of the state that’s near and dear to me.      

Northeast Arkansas is home. Aside for a short period of time, when I attended Arkansas State University, Blytheville is the only place I’ve lived.

When I think about DHS, I can’t help but to think of my mother who worked for the agency also. She began working for DHS when I was six. So I grew up hearing about DHS and seeing different events of the agency. In many ways, I’ve always known a lot about DHS and the purpose it serves.

I officially began my tenure with DHS in May of 1986.

I started off as a caseworker at the Osceola office. I held that position for 14 years. 

I later became a frontline supervisor and maintained that post for three years. I moved over into the program eligibility coordinator role, and held that job for 8.5 years.

In 2012 I became the county administrator for Mississippi County.

Being able to help the people of Mississippi County is a blessing.  Some days the complaints are many and the words of appreciation are few.

But the compassion staff has for one another, our clients, and myself encourages me to do my job. In fact, when I am having a difficult time, someone always seems to ask how I am doing or just tell me they appreciate me or something I have done.

I’m always amazed at how a single thank you, or an act of gratitude from an employee or community member, can make my day.  For many of us, knowing that we have made a difference in the life of one person or family makes everything worthwhile.

In fact, I’ve even directed some of my friends to DHS to receive the help they need in a trying time. I’ve also become friends with some of the people I’ve helped at our office. So I appreciate my staff, and the opportunities that working for the great state of Arkansas has afforded me.       

Smith Often Impressed by Processing Center Staff

Posted Date: 05/11/2018
By: Ricky Smith

My name is Ricky Smith, I’ve been with the Access Arkansas Processing Center in Batesville since 2011. I’ve been an employee of the Department of Human Services since 2009. That includes stops at the Independence County and White County offices.                         

At the processing center, as of now we’re totally focused on Arkansas Works – which is the state’s version of Medicaid.           

At the processing center, we handle cases from throughout the state. We handle all the Arkansas Works Fair Hearings, which deal with cases where the client disagrees with what was done on their case – and file an appeal. Also, the county offices send us the cases they can’t process. We then try to fix them and if we can’t, we send the cases to a group at the Central Offices in Little Rock.    

Also, the processing center is different from the Independence County DHS office, which is also in Batesville.

The Independence County office deals with all of the Department of Human Services’ programs. But the processing center only deals with Arkansas Works. The atmosphere at the processing center compared to the county office is also entirely different. For example, the county office staff meets face-to-face with many of their clients. At the processing center, we rarely ever see clients face-to-face.

Regarding the work we do, it’s difficult. So the staff has to remain focused and able to work well together.

What I work with at the processing center is one of the more impressive staffs I’ve been around. We have a staff of 95, some of whom drive 60 miles one way to work. The staff always steps up to complete a task and meet their deadlines.

The staff here always has each other’s back. They make sure nobody feels overwhelmed.

I could go on and on about the great things this staff has done and continues doing. The processing center staff truly cares about the people of Arkansas. I’m happy that they’re my staff.

Something else I admire is the family-like environment we have.

Throughout the year, we have activities to help the team relieve stress. We have team competitions for decorating at Halloween and Christmas with awards going to the winning teams. We have weekly activities sponsored by each team. We have several potlucks. We’ve had chili cooking contests, ice cream socials, watermelon day, and other fun events. Also, with any criticism, the family concept remains in-tact. We try to do all criticism constructively.        

Our staff sets a high bar for themselves, and it shows. That’s why I wanted to take this opportunity to thank each of them for their dedication to improving the lives of Arkansans. I can’t say enough about the great work they do.

Hot Spring County Staff Committed to Doing Things the Right Way

Posted Date: 05/11/2018
By: Rose Page

My name is Rose Page. I’ve worked at the Hot Spring County office as a county administrator for a little over two years. 

Previously, I was part of the Garland County office staff as a Division of County Operations PES worker. I later became a PES supervisor. After six years with Garland County, in 2012 I went to the Montgomery County office for my first stint as a county administrator. I held that position until I became administrator of the Hot Spring County office in 2016.          

On several occasions, I’ve witnessed or experienced the benefits of a staff working together. And the current staff I have loves to support one another. And it makes for a productive, healthy work environment. I appreciate their unity.

Also, they always take pride in their work. They want to ensure that everything is done correctly and in timely manner. They never forget that they’re serving the people of Arkansas – that’s why we exist.                            

The staff constantly works with their supervisors to make sure procedures are being followed. They’re also confident enough to challenge each other when discussing policy as they’re adamant about doing things the right way. With the constant policy changes and work requirements for our programs, our clients tend to get frustrated and upset about their benefits. However, our workers clearly explain policy to clients and provide resources to help them find the tools needed to survive. Thankfully, my staff is always professional and courteous during those moments.  

Their jobs can be very demanding, yet they properly handle phone calls, cases, office visits, and changes. They’re always eager to learn and available to complete any task. I can’t say enough of how much I love how they meet deadlines and have excellent attendance. Those attributes help us better provide services to our clients.    

This Hot Spring County staff is the epitome of a team. Also, they do their work if they are being closely supervised or not. That’s because they take pride in what they do and in themselves as well.  They understand our clientele usually has fallen on hard times and are in need of certain benefits.

Franklin writes heartfelt letter

Posted Date: 05/11/2018
By: Mary Franklin

(In 2017, Division of County Operations (DC0) Director Mary Franklin wrote a letter to her employees about what made the mission real in her life. In celebration of Public Service Recognition Week 2018,  we’re showcasing Franklin’s letter and three responses from her staff.) 

Good morning Division of County Operations family.

As DCO, our mission is to provide quality human services that strengthen the health and well-being of Arkansas’ children, families, and adults.

Have you ever been asked why you work for the Department of Human Services (DHS)?

I have.

Along with the reasons I give about great benefits, generous leave, and a retirement plan, I always say because I want to help people and make a difference. There have been many moments in my career – like the one I am sharing today – that have made the mission real.          

Here’s the story.

I had been a caseworker for about three years and one day I was scheduled to interview a young woman for the Supplemental Nutrition Assistance Program (SNAP).  She had never received services before.  I took her to my office and we went through the SNAP interview.  The family consisted of the young woman, her husband, and two children – both under school age.  Her husband worked in a local factory and had made a good living for the family until the factory began cutting back hours due to a lack of business.  He was being called in, “as needed.”

He was basically on call every day and had to be available to report to work when called.  Her husband’s situation was making it difficult for the lady to look for work. By the way, this predates the boom in cell phones. They were around, but not yet a common item that basically everybody had.

Nonetheless, the couple couldn’t afford to put the kids in daycare just so they could both look for steady work. They were behind on their bills and didn’t have money to buy groceries.  The lady came to DHS because she needed to make sure that her children had food to eat.  It turned out that the family was eligible for SNAP benefits.  I was able to tell her that same day what her benefit amount would be and when she would receive benefits.  I could see immediate relief on her face.  Her eyes then filled with tears and she asked me, “Does this mean that you will have to take my kids, since we can’t provide everything they need right now?”  I quickly reassured her that she would not lose her kids because she came to ask for help or because her family was having financial trouble.  I told her, “You did the right thing.  This is what we are here for.”

I was glad I was there with the right knowledge and compassion to help that young woman.  She needed help and came to DHS to make sure her children had food to eat even though she was afraid that coming to us might mean she would lose them.

Moments like that confirm time and again that we help people and make a difference.  Not everyone can do something that can have this kind of impact on people’s lives, but we can.   

I would love to hear about some of your moments that have made the mission real for you.  Please send them to me if you don’t mind sharing.  I am so proud to be a part of this team.


Thank you for all that you do.


Mary Franklin




I have worked for DHS/DCO for close to 38 years.   When I first became an Eligibility Worker for SNAP, I was adamant about the mission of DHS.  On one particular day, I called a client, who was visibly bruised and angry.   I went over the pre-interview scenario with her, and began asking her “did she understand?”   Each time she would say in a very snappy way, yes – and would go into a fit of cursing.   After about 15 minutes of this, I laid my pen down and pushed aside her application.  After giving us both time to catch our breath, I explained to her very quietly that I was not here to judge her, but only to assist her in receiving the help she needed.

She began to cry and explain to me that she was in a shelter and had been abused for the past five years with this last time being the breaking point.  She explained that she’d never asked for assistance with her three children, but had nowhere else to turn to try and start over.  After she finished, I told her that we all experience something in life that we are not too proud of, and that I also had to rely on public assistance after my divorce from an abusive spouse.   With that it seems that all anxiety went out the door and we were able to complete the interview. With the interview completed, and me letting her know her benefit amount, a fresh flood of tears began forming in her eyes.  She asked if she could hug me, and we hugged and she thanked me.  I walked her to the door explaining to her that DHS exists to help people in need.



I once had a SNAP recipient come in for a recertification. While interviewing her, she confided in me that she thought she had cancer. I stopped what I was doing and asked her if she had seen a doctor. She said she couldn’t afford to as she had no insurance.

I told her she had to go see the doctor about it, and spent some time explaining the program, Aid to Families with Dependent Children (AFDC) Medicaid to her. Our office Medical review team – since both parents were in the home – assured her that we could go back up-to three months to cover medical bills if she was found eligible.

She went to the doctor and she did have cancer. She applied for AFDC Medicaid and the lady was eligible. A few months later, I saw her again, and she said, “If it hadn’t been for you, I probably wouldn’t be alive now.” If I had done nothing else in all these years, that was one of the most important things I could have done. Knowing a woman got her body healed, and because of it her 5-year-old son grew up with his mommy around, made me feel like I made a difference.



I started with DHS in 1987 as a case worker. I’ve always felt that this job is what God wants me to do. That’s why I always give it my best. In 1989 as a case worker, one my duties included certifying applicants for the Tax Equity Fiscal Responsibility Act (TEFRA). It was at this time that I was drafted to go to a meeting with parents of children with disabilities. I came with my pamphlets and applications ready to assist.

That first meeting was an unforgettable experience because I met parents who had children with disabilities who had no idea DHS provided TEFRA.

The mission was made real to me again one day when my phone rang and on the other end was a client I met at that meeting. Her 4-year-old daughter was battling cancer. Thankfully, her daughter fully recovered as she’s now 31 years old. Her mom still calls me when she needs assistance. It’s always a good feeling to know that you’ve made a difference and clients know that they can still call on you.

Motherhood Gives Swann New Perspective

Posted Date: 05/18/2018
By: Allison Swann

I began my career with the Department of Human Services in 2011 and was blessed with my daughter in 2017.            

Co-workers here at the Randolph County office had often told me that having a child would change my perspective about our clients, but I didn’t believe them. I couldn’t have been more wrong.

Since the birth of my daughter, I’ve developed a deep understanding and compassion for the parents that we, as the Division of Children and Family Services (DCFS), work with.  I’m fortunate to have an outstanding support system that allows me to go to work and not worry about my daughter.  However, the families that we interact with do not always have the same kind of support.

I also have more compassion for someone who’s a single mother.

Becoming a mom has strengthened my ability to connect with our parents on a level I wasn’t able to previously.  Another way that becoming a mother has changed me is that before I became a mom, I always made myself available to my clients, foster parents, and co-workers at all times.  But now, I have to make it a point to set aside quality time with my family.  I do that to ensure that I am not only physically present for my daughter, but also emotionally present.  By practicing this form of self-care, I am also able to fully focus on my DCFS duties, knowing that when I return home, my family has my undivided attention.               

Being a Mother Gives Payne Drive and Ambition

Posted Date: 05/18/2018
By: Capri Payne

At the Jonesboro Human Development Center (JHDC), we serve some of the most venerable citizens of our great state.                            

It’s in our best interest not to allow things outside of work to hinder our focus on serving the residents. Yet most moms will agree that’s a difficult task.  My youngest child is on the Autism Spectrum and receives several therapies each week.  While my child should never need the services offered at a development center, being here on a regular basis helps me empathize with the people who do need our services and their families.          

When I come in each day, I’m still a mom. Therefore, I make it a goal to make someone’s day better. I’ll let anybody know that I care about them, and I take on challenges the way I would want them addressed if my child resided at JHDC. That’s what any mom would want for their child.  When I go home each night I tightly hug my children because I’m thankful for the abundant blessings we have been afforded.  

Davis Focused on SEAHDC Mission, and Being a Parent to Residents

Posted Date: 05/21/2018
By: Beverly Davis

Being a mother is a blessing.  I strive daily to be the best mom and the best supervisor I can be.  The mission statement of the Southeast Arkansas Human Development Center is, “I am dedicated to providing training, treatment, and care to the people we support.”    

I support my own daughter.  And as our mission statement suggests, I support and care about the people we serve. I do so, like they’re my children, too. 

I want our residents to increase their abilities, preserve and enhance their human dignity, self-worth, and the independence they need to stand on their own.  I work to instill in our clients, as I instill in my daughter, the notion that they’re important, they’re achievers. I encourage them to be the best that they can be and remind them that they are “somebody.”             

At the center, I’m a mother-figure to some of the people we serve.  Many have stated they know I’m not their mother, but I am like a mother-figure for them.  For that reason, I have to carry myself in a proper, motherly way at all times. No matter what’s going on, I put the residents’ well-being first.  They’re depending on me just as my own child depends on me.

Warmath Uses Lessons Learned From Being a Parent to Care for Clients

Posted Date: 05/21/2018
By: Kimberly Warmath

Being a mother has taught me humility, patience, responsibility, and the importance of good time management. Motherhood has prepared me to face not only the challenges that pop up each day, but also to plan for the ones I may see in the future. It has also taught me that I can make a difference, one human being at a time. So each morning when I walk through the doors of the Jonesboro Human Development Center, the mother within me enters as well.     

We advocate for, care, protect, and educate our clients. We provide them with tools that will help them be successful. When I assist our clients, I try to remember that they’re someone’s child. I ask myself, “If this was my child, how would I help them?” Overall, motherhood has taught me that investing time and effort in our clients reaps great reward for them and me.      

I want to make a difference, one person at a time. I know that somewhere there’s a mom who is thankful for our services.

Smith Explains Why She Views Her Job as a Wonderful Opportunity

Posted Date: 05/21/2018
By: Shelita Smith

My duties for the Arkadelphia Human Development Center have helped me as a mother. Our Department of Human Services (DHS) clients are all someone’s child. I try to love them as their mother would.  When I get to work I always feel a genuine love from our clients. They’re always happy. They make you want to smile even when things are not going well.    

My goal for the people I serve is to give them encouragement, and let them know that they can do anything. As a mother and a DHS employee, I assist my children and my clients in their daily activities and watch them succeed in meeting their goals.             

One of my main duties at DHS is taking our clients on medical trips. I am their caregiver and their voice of concern during their doctor appointments.  I make sure they are being treated with care and that their medical needs are being met just as I would with my own children.    

On Sunday mornings I even take some of our clients to church.  They enjoy the church outings, and so do I.  It also gives the clients an opportunity to go out into the community.  What I do is not just a job – it’s an opportunity to make a difference in the lives of people who deserve the same level of love that I give to my children.   

Conway Aims to be a Good Role Model

Posted Date: 05/22/2018
By: Tanyaka Conway

Through being a mother, I’ve learned about virtues like unconditional love, serving others, and compassion. As my kids grow up, I realize that I have children at home watching my every move - just like I have people at the Arkadelphia Human Development Center (AHDC) who look to me for leadership and closely watch what I do.

I must be an example of what I want my kids and center staff to be. Therefore, I make it a point to do things the right way.

Also, being a mother has taught me to handle every situation with care. That’s mostly why I understand that it’s a privilege to serve other people. Being part of the AHDC team is an opportunity I take seriously.

Having kids has given me the desire to do better. While striving to improve all aspects of my life, I’ve become a better person at home and at the center. I simply want to be a positive influence for my children and staff members.

Casey Has New Outlook on Her Job Since Becoming a Mom

Posted Date: 05/22/2018
By: Haley Casey

When my husband and I finally had our bundle of joy in August 2014, I was beyond excited. I was ready to form a healthy relationship with my child. I quickly learned how important that bonding time was.                         

Once I got back to my kids and families being served by the Division of Children and Family Services (DCFS), my perspective had changed. Giving birth altered my outlook, for the better.

My first removal after having my daughter was different. Every visit was different. Every joyful reunification was different. Every termination was different. Every goal change was different. Every adoption was different. Everything was different because, as a new parent, I could relate to the situation. I could share the pain, but also I shared the joy with the families, because I knew what it was like to love, bond with, and care for a child unconditionally.

In fact, my 3-year-old will tell you, “Momma works for DHS.” If we see a white state car with the red state seal on it she’ll scream, “Momma, wave! It’s a state car!”

I’m fortunate to have a supportive husband, family members, and friends who help watch her when my Child and Family Services responsibilities extend beyond traditional work hours. I never forget the importance of making time for just “us.” Having family time always helps me refocus. Once I do that, I’m then ready to better handle the pressures of work and give families in Arkansas the service they deserve.         

Sims Provides Comfort for DCFS Kids

Posted Date: 05/23/2018
By: Danielle Sims

As a mom, naturally I love my own children. But I love the kids I meet through my responsibilities for the Division of Children and Family Services (DCFS), as well.

My kids crave attention and want to know that I love them. They always enjoy getting a loving hug.   

That’s something I keep in mind when I’m working with my DCFS kids. When an investigator or caseworker comes into my office holding a baby, I just gravitate to the baby. I want to hug, kiss, and hold the baby. When I meet a toddler who is crying, I naturally gravitate to that child giving hugs and reassurance that they will be safe. When I encounter a teenager who’s angry about life, I try to give words of wisdom and offer a shoulder to cry on.

I do this because I love these kids, and I hope that if a child of mine were ever in a situation that they needed a mother figure, that someone would step up and fill that role. Basically, DCFS is an extension of my motherhood to several kids who may need a loving hug or sincere shoulder to cry on.

This Reunification I’ll Never Forget

Posted Date: 06/14/2018
By: Tiffany Wright

I’ll always remember one instance where I was the family service worker assigned to a case that involved three children.    

The children’s mom was working to overcome a drug addiction. Predictably, her progress was that of a roller coaster ride.  When she was doing well, she was really doing well!  Whenever she fell off, she quickly got back on track each time.                     

However, the last time she, “got off track” was around the time of the one-year mark in her case. That period of time is also known as permanency planning, but this time things were different – the mom was missing in action.  She wouldn’t answer her phone or door, and there were times that she may not show up for visitation. Her actions were hard for everyone to cope with, including myself.  Reluctantly, I had to recommend termination of parental rights (TPR), given the current issues and the year-long roller coaster ride she put us on.       

A few days before the scheduled TPR hearing, it was on my heart that I needed to talk to one of the children. So I decided to go for a visit. The mom’s daughter and I played outside on the playground and talked about lots of stuff. I felt like I was interacting with a child different than the one I saw at the foster home or at the DHS office.

As I was leaving that day she asks, “Mrs. Tiffany, are you really going to make it so I cannot see mom ever again?”

She proceeded to make sure that I knew that her mom took good care of her, and that she loved her, and that her mom was doing the best she could.

When I left her that day I knew that there had to be something more that I could do. I knew there was something more that the team could do to help this mom. I decided that I had to see the mom at her home and attempt to reconnect with her.  When I got there that day she was ready to share that she was back in after care treatment for her substance abuse, and she had spoken with her mental health therapist about ramping up her therapy.

She was also thinking toward the future – she was talking about when the kids came home and the services she would need for two of the children.  After hearing her testimony I better understood her situation. I learned about triggers, her loneliness, and how scared she was for her kids to come home.

Unexpectedly, this home visit became a moment of personal growth for me.

When I left her home, I contacted my supervisor who supported my suggestion for a change in recommendation. At the termination hearing, I asked the judge for more time.

The judge approved my request and the mom capitalized on the opportunity.

Following the court hearing, I helped her create a plan to ensure that she had the appropriate supports and services in place, so that she didn’t feel as though she was alone. We planned for a steady transition for her children. Ultimately, the extra time led to a beautiful reunification.    

To My Surprise, She Paid Attention to Me

Posted Date: 06/14/2018
By: Keith Metz

I wish I could point to a single moment with my daughter where the stars aligned and the good Lord smiled down and she actually embraced what I was saying about the importance of taking advantage of every opportunity to learn more, and maximizing her potential.  

All I want is for my daughter to be the best version of her that she can be. But in high school, she was determined to do as little as possible on her angst-filled mission to escape the prison others called school. She wanted to get on with her dream-filled life. She figured that being out of school would allow her to chase some of those dreams. 

No matter how hard I tried to encourage her to take education seriously, and that it’s a pathway to the life she dreams of, my fatherly advice fell on deaf ears.

But now that my daughter is a young adult, she occasionally slips up in a moment of weakness and admits that I was right — gasp — and that she wishes she had acted on my advice.

I’m thrilled that the message is beginning to sink in, and each time she admits that I was right, I remind her that it’s not too late.              

Folks, your kids are listening.  Keep encouraging them to give everything they have to their educational pursuits. Learning is a lifetime endeavor. It’s never too late for your wise words to be heard.

I Love Seeing the Success of My Grandkids

Posted Date: 06/14/2018
By: Brian Settles

Getting a good education was emphasized to me throughout my childhood. I continued the tradition with my kids. And I now do the same with my grandchildren.

The importance of education is a message that should be conveyed often to our young people. I don’t pass on an opportunity to discuss education with my grandsons.

My oldest grandson is 10 years old.  When he first began school I told him that education will take him places beyond his biggest dreams. But he must work hard and stay focused. When he was in second-grade, he got an Honor Roll certificate for making all A’s and B’s.  That achievement and being able to hold the certificate in our hands was so gratifying to both my grandson and me. Seeing him smiling and excited about school and learning, meant the world to me.     

My youngest grandson, eight years old, is also responding well to the message of education.      

This fall when he begins the third grade at Wynne Intermediate School, he’ll be on a 6th grade reading level according to Arkansas Department of Education standards. It’s hard to explain the joy I have when he reads to me. He loves to sit down, get a book, and show Grandpa his advanced reading skills.

Seeing my grandsons do well lets me know that placing an emphasis on education is working. When they see us as adults praising them for their good grades, it makes them more enthusiastic about their education.

Reading, Serving Others and the Beauty of Fatherhood

Posted Date: 06/15/2018
By: Steven Farmer

As a struggling part-time college student, I became friends with an older emergency room doctor at the hospital where I was working full-time.    

It never failed, every morning that doctor explained to me the importance of reading something each day. I learned a lot from that doctor. The most important lesson I received was – embrace the lessons of life and value your education. Doing so will allow you to better serve others.

I would later marry and become the proud father of three beautiful and talented daughters. I’ve always supported them and tried to instill in them the same values that doctor taught me – educate yourself, learn from life, be a servant of the people, and aim to be a leader. They’ve now all graduated from college, have joined the workforce, and have given me twelve grandchildren. Recently, all twelve of the grandchildren stood with me as I received my doctoral degree.         

So far, I’ve attended two of my grandchildren’s high school graduations. I often wonder how far they will go and what great accomplishments they’ll achieve. I know their academic success and what my daughters – their parents – have achieved is rooted in me emphasizing to them why education and being willing to serve others is vital. And I’m proud of them for who they are as people – not for what they’ve accomplished.             

Being a Dad, I Start the Education Process for My Kids

Posted Date: 06/15/2018
By: Cory Walker

As a father, I don’t rely on the schools 100% for my children’s education. My philosophy is learning starts at home. I used to love watching "Your Baby Can Read" with my sons when they were younger.  I spend time reading with my boys and hold detailed conversations regarding what we read. Our discussions allow them to practice analytical skills and maintain lessons learned. Equally important, they are able to communicate effectively with both their peers and adults. 

Even though my father dropped out of high school in the early 1950’s to begin working, he was a highly intelligent man with a lot of pride. Still, he was humble enough in his later years, to seek help for strengthening his reading skills. He found that help through my mother, who was a school teacher for more than 20 years, and specialized in language arts.

My father’s testimony about learning to read and to value education has been a major influence in my life. Now, I am simply perpetuating what I value, based on the experiences with my father. My boys and I go shopping for books and make an adventure of learning new words; and we travel and observe new surroundings and cultures. As a result, they are learning faster than the majority of their peers and continue to finish at the top of their classes.

Thankfully, My Son Found a Plan that Worked for Him

Posted Date: 06/15/2018
By: Wayne Thornberry

I always envisioned my son earning a bachelor’s degree. I never hesitated to tell him about my vision for his life.     

In high school, he took care of business and was in position to go to college and earn a degree. Once he graduated, he attended a community college. I’ll never forget after his third semester, he said, “I am not the type of person to work in an office all day. I’m not going back to school next semester.”

I became discouraged and asked him what his plan was and he said, “I am not sure right now. I never wanted to go to college. But I knew you wanted me to go so I tried, but it is not for me.” He enrolled in a Certified Nursing Assistant (CNA) program, received his license, and worked as a CNA for about three years. But he realized that being a CNA was not his passion, so he went to work for a dump truck fabricator, where they put him through extensive training on how to fabricate dump trucks. During the training, my son discovered his career passion.

That’s when I realized how my concern for his education impacted his life. He was determined to find a career that he’s passionate about. He was willing to get the necessary education to reach that goal. My plan for him did not work but thankfully, he carved his own successful niche in life.           

In the Most Unexpected Way, My Son Figured It Out

Posted Date: 06/15/2018
By: Ed Wallace

As a parent, you always want the best for your children – especially when it comes to education.      

Throughout his life, I’ve had countless conversations with my son about the importance of education. I would always tell him, “Motivation is the key to success.”

He was already reading well at four years old. However, as he got older, his grades began to slip. Of course, I was frustrated by his lack of interest in education, but I never stopped having discussions with him as to why school is important. During that stage of his life, I thought what I was saying was going in one ear and out the other.      

But when he was 17, I guess he finally understood my message. He took it upon himself to register to get a General Equivalency Diploma (GED). When he took the practice GED, he passed with flying colors. He was then required to wait two weeks before he could take the actual test.  And when he got that opportunity my son shined bright. He passed with a high score.       

I learned a lot about being a parent – thanks to my son’s educational path.

Something I realized is that our children are listening to us, even when we think they aren’t. 

Arkansas Department
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