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Harsson appreciates her Cleburne County staffPosted Date: 05/07/2018
By: Alesia Harsson
There was no way that I could pass on a chance to publically thank the Cleburne County staff for all their hard work and dedication to the clients we serve.
My name is Alesia Harsson. I’m administrator of the Cleburne County office.
We have units that work well together to ensure that our people are served as quickly and effectively as possible.
I’ve had people in the community stop me to tell me how helpful or polite the staff was when they were in the office. Clients have also called me to express thanks for the respectful way they were treated by staff even when the client wasn’t eligible for benefits. Their positive attitude and teamwork is shown on a daily basis
There’s one example of that which clearly comes to mind.
We had a gentleman call the office regarding his wife’s insurance. His wife had just had a baby and he was taking her home. They stopped at the pharmacy to pick up her prescription and her insurance wouldn’t work. After trying to get help at the pharmacy the gentleman called the office. The clerical identified the problem and took it to a worker to look at. The worker made as many corrections as they could, but it ended up that they had to notify the supervisor.
The issue wasn’t something that could be fixed in the office so the supervisor had to send the issue to our computer support staff. The clerical contacted the customer and explained the situation but that did not help the family get the needed medication. Instead of just moving on to the next task, the clerical in our office continued to brainstorm and find a way to help the family. The clerical contacted numerous pharmacies explaining the issue until she found a pharmacy that was willing to allow the customer to charge the medication until the insurance issue was fixed. When the customer was contacted and informed my staff they found a way for his wife to get her medication filled – I thought he was going to cry. He was so thankful and continued to say what a wonderful staff we have in Cleburne County.
This is just one of many examples of how the staff in Cleburne county works to help the citizens in our area. I feel very blessed to work with such a dedicated and caring group of people. There are no words that adequately express how much I appreciate each one of them.