Effective April 1, 2021, the Arkansas Department of Human Services (DHS) implemented a new process known as the Electronic Visit Verification (EVV) process with all self-directed clients, employers, and their employees/caregivers enrolled in IndependentChoices or ARChoices programs. This implementation is in direct response to a federal mandate know as the 21st Century Cures Act (Section 12006).
What is EVV?
EVV is a process that uses electronic means to verify caregiver(s) visits when they are in the participant’s home to provide care. This federal mandate is designed to enhance the quality and accuracy of services provided. Upon implementation of the EVV program, caregiver(s) are required to electronically record record information about
– the types of services provided;
– the dates and time s of the services;
– information about the person who is providing the services; and
– the clock in and clock out times for the visit.
Employees/Caregivers will record their visits using either the AuthentiCare mobile application on a smartphone or tablet, or by using the Interactive Voice Response system (IVR). The IVR will allow the caregiver(s) the option to clock in and out using a landline home phone instead of a cell phone.
If you have questions regarding registering for EVV and the online EVV Registration form, contact Palco Customer Service at (501) 604-9936.
For questions about Provider PIN Enrollment, please contact Gainwell Technologies at (800) 457-4454 (Operation Hours Monday-Friday 8AM to 4:30PM).
For other questions and concerns, or if escalation is needed, please contact the EVV Call Center at (833) 916-1093 (Operation Hours Monday-Friday 8AM to 4:30PM). Voicemail is also accessible, and after-hours will be returned in the order received within one business day.