NOTE: Beneficiaries with questions about eligibility should contact the Division of County Operations.
Contact Information
| Office | Address | Phone |
| Division of Medical Services | P.O. Box 1437, Slot S401 Little Rock, AR 72203-1437 | 501-682-8292 Fax: 501-682-1197 |
Staff
| Name | Title | Phone | |
| Elizabeth Pitman | DMS Director | 501-244-3944 | |
| Nell Smith | DMS Deputy Director | 501-320-6291 | |
| William Golden | Medical Director | 501-320-640- | |
| Kristin Koenigsfest | Assistant Deputy Director for Plan Partnerships | 501-396-6409 | |
| Jonathan Bibb | Assistant Deputy Director for Fee for Service Medicaid | 501-910-6432 | |
| Reagan Cook | Assistant Deputy Director for Administration and Operations | 501-508-8925 | |
| Cynthia Neuhofel | Assistant Deputy Director for the DMS Pharmacy Program | 501-683-4120 | |
| Robin Roberts | DHS Arkansas Medicaid Enterprise (AME) Director | 501-320-3922 | |
| Andy Morgan | DMS Chief Financial Officer | 501-534-4125 | |
| Jason Callan | Medicaid Chief Financial Officer | 501-320-6540 |
For Medicaid Providers
| Electronic Data Interchange (EDI), Provider Assistance Center (PAC), and Provider Enrollment | 1-800-457-4454 in-state toll-free or 501-376-2211 local and out-of-state Monday through Friday 8 a.m. until 5:00 p.m. |
| Arkansas Medicaid Provider Assistance Center | 1-800-457-4454 |
| Arkansas Patient Centered Medical Home | 1-866-322-4696 in-state toll-free or 501-301-8311 local and out-of-state You can also email at ARKPCMH@gainwelltechnologies.com |
| Gainwell Technologies Enrollment Unit | 1-800-457-4454 Local: 501-376-2211 Fax: 501-374-0746 Medicaid Provider Enrollment Unit Gainwell Technologies P.O. Box 8105 Little Rock, AR 72203-8105 |
| Magellan Pharmacy Call Center | 1-800-424-7895 Pharmacy Support – Option 1 Prescriber Support – Option 2 Web Support – Option 4, then Option 1 Fax: 1-800-424-7976 Call center hours are Monday through Friday 8 a.m. until 5 p.m. Web support hours are Monday through Friday 9 a.m. until 8 p.m. |
For Medicaid Beneficiaries
| Arkansas Medicaid General Customer Assistance, Telecommunication Device for the Deaf (TDD) | 1-501-682-8933 |
| Arkansas Medicaid Non-Emergency Transportation Helpline | 1-888-987-1200 |
| ARKids First Health Insurance | 1-888-474-8275 |
| ConnectCare | 1-800-275-1131 |
| ConnectCare, Telecommunication Device for the Deaf (TDD) | 1-800-275-1131 |
| Help Desk – Coverage, Bills, Denial Letters, Other services | 1-800-482-5431 – Available Monday-Friday 8-4:30 p.m. |
| Help Desk – Lost/did not get Medicaid Card, Eligibility | 1-800 482-8988 or 501-682-8233 – Available Monday-Friday 8-4:30 p.m. |
| Magellan Pharmacy Call Center | 1-800-424-7895 Beneficiary Support – Option 3 Web Support – Option 4, then Option 1 Call center hours are Monday through Friday 8 a.m. until 5 p.m. Web support hours are Monday through Friday 9 a.m. until 8 p.m. |
| Para Español | 1-800-482-8988 en el estado/línea gratuita o 501-682-1661 local/fuera del estado de lunes a viernes 8 a.m. hasta las 4:30 p.m. |
Other Important Numbers
| Arkansas Medicaid Claims Questions Information Line (coverage, bills, beneficiary denial letters, or other services) | 1-800-482-5431 |
| Arkansas Medicaid Complaint Hotline (for complaints about healthcare) | 1-888-987-1200 |
| Arkansas Medicaid Complaint Hotline, Telecommunication Device for the Deaf (TDD) (for complaints about healthcare) | 1-800-285-1131 |
| Arkansas Medicaid Fraud and Abuse Hotline | 1-800-422-6641 |
