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OFA Services

Contract Support:

Service: Leases
About: Coordination of facility leases and telecommunication equipment.
Service: Procurement Services
About: Training, advisory and contract procurement activities for professional services, technical services and commodities.

General Operations:

Service: Accounts Payable
About: Processes travel reimbursement and employee requests for travel advances; Pays invoices for vendors, clients, providers and agency credit card charges; Maintains checking accounts for Arkansas State Hospital, Developmental Disabilities Services, Office of Long Term Care and other miscellaneous accounts; Processes the department
Service: Payment Processing
About: Processes payments related to Children

Human Resources and Support Services:

Service: Managing Support Services
About: Material Distribution; Inventory; Printing and Duplicating Services; Mail Services.
Service: Payroll Services
About: Processes personnel actions that affect and/or generate payroll; Maintains employee personnel records; Coordinates with the Office of Personnel Management on personnel transactions involving the State's classification and compensation systems.
Service: Policy Development and Compliance
About: Provides policy management services for departmental policies and administrative programs.
Service: Recruitment Services
About: Recruits and screens qualified job applicants.
Website: Human Services Career Opportunities
Service: Staff Development / Organizational Development and Training
About: Organizational Development and Training (formerly Staff Development) designs and produces training for the professional development of DHS employees and for the improvement of DHS culture, organizational and work effectiveness. ODT provides monthly supervisor and update training, quarterly leadership development (Leadership in a High performance Culture) and professional development courses. ODT provides training on DHS, State and Federal personnel policies and procedures. In FY 2010, ODT designed and implemented the new DHS Professional Development Program for employees to enhance skills including but not limited to: interpersonal communications, computer, and teamwork and customer service. ODT believes it is essential to invest in the professional growth and development of all DHS employees for individual and organizational benefit.
Contact: 501-682-2972

Managerial Accounting:

Service: Accounts Receivable
About: Provides billing for Hospital Assessment Fees, Quality Assurance Fees, Provider Fees, Rents, Medicaid Match, Eligibility and other billing as needed. Provides collection for Recipient, Employee, and Provider Overpayments.
Contact: 501-320-6524
Service: Funds Management
About: Management and monitoring the flow of DHS funding and ensuring the efficiency of fund operations; providing accurate and timely reporting of financial status and balance of funds; ensuring compliance with applicable federal and state laws and regulations, including the Cash Management Improvement Act agreement.
Contact: 501-371-2094
Service: Reporting and Forecasting
About: Grants Management including fiscal monitoring of DHS awards and funded projects from inception to final reporting and ensuring fiscal compliance with federal and state regulations and award terms and conditions. Financial reporting on and monitoring of over three and a half billion dollars annually awarded to DHS from federal funding sources. Maintenance of the DHS Grants Database, a current and complete comprehensive catalog of all funding sources that DHS is administering.
Contact: 501-371-2094
Service: Research and Statistics
About: Processing and reporting of Cost Allocation using the required and approved Public Assistance Cost Allocation Plan to determine the quarterly indirect costs for each DHS program, based on actual effort and benefit to each affected program, and measured using federally approved methodologies. Cost Allocation methodologies include time studies, headcounts, and other statistical methods.
Contact: 501-320-6083


Service: Payroll and Benefits
About: Processes the department's payroll for more than 7,400 employees. In addition, the Section manages the enrollment and maintenance actions of all employee benefits such as Health Insurance and Deferred Compensation programs.

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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