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Programs & Services

Programs:

Service: Adult Day Care & Adult Day Health Care | More Information
About: Adult Day Care Facilities provide custodial care, supervision, and social services. Adult Day Health Care Facilities provide organized programs of rehabilitative, therapeutic, and supportive health, social services and activities. These facilities serve functionally impaired adults for periods of less than 24 hours per day in a licensed structure.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Alzheimer’s Special Care Units | More Information
About: Alzheimer's Special Care Units (ASCU) are specialized units of long-term care facilities, such as nursing homes or assisted-living facilities, that offer services specifically for individuals with Alzheimer's Disease or related dementia. Regulations for Alzheimer's Special Care Units are in, and part of, the regulations for each type of facility that can house an Alzheimer's Special Care Unit. Please download the regulations for a specific type of facility to see the Alzheimer's Special Care Unit regulations for that type of facility.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Assisted Living | More Information
About: Assisted Living Facilities provide services to residents 24 hours a day in performing all activities of daily living. They also provide limited nursing care.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: CMP Fund Grant Program | More Information
About: Civil Money Penalties (CMPs) are fines imposed by the Centers for Medicare and Medicaid Services (CMS) against nursing facilities that participate in Medicare or Medicaid. The CMS turns back a portion of CMPs to the states. Those monies turned back to the states may, with the CMS approval, be awarded to entities that develop programs or activities that benefit nursing facility residents or that protect or improve their quality of care or quality of life.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Community Employment Support (CES)
About: The purpose of the CES Waiver is to support beneficiaries of all ages who have a developmental disability, meet the institutional level of care, and require waiver support services to live in the community and thus prevent institutionalization. The goal is to create a flexible array of services that allow people to reach their maximum potential in decision-making, employment, and community integration; thus giving their lives the meaning and value they choose. The objectives are to: transition eligible persons who choose the waiver option from residential facilities into the community; provide priority services to persons who meet criteria for the third tier of service (requiring supports 24 hours a day, seven (7) days a week); and, enhance and maintain community living for all persons participating in the waiver program.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Early Intervention Day Treatment (EIDT)
About: For both Children’s Health Management Services and Developmental Day Treatment Clinic Services for children, early intervention day treatment includes without limitation diagnostic, screening, evaluation, preventive, therapeutic, palliative, rehabilitative and habilitative services, including speech, occupational, and physical therapies and any medical or remedial services recommended by a physician for the maximum reduction of physical or mental disability and restoration of the child to the best possible functional level. Early Intervention Day Treatment is available year-round to children aged 0-6; and in the summer months for children aged 6-21.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: IndependentChoices Program | More Information
About: Program supports at-home care by providing a monthly allowance in place of "Personal Care Services."
Contact: 866-710-0456
Service: Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) | More Information
About: Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICFs/IID) specialize in providing services to developmentally disabled individuals. Arkansas has two types of ICFs/IID: "large" facilities are those with more than 15 beds, and "small" facilities are those with fewer than 16 beds.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Nursing Home Administrator Licensure | More Information
About: Nursing homes are required to have a licensed Administrator. The Office of Long Term Care administers the Nursing Home Administrator Licensure service, as well as the Administrator-in-Training, which is designed for individuals who have at least six to seven years work experience in a nursing home but lack a degree, or have a degree but lack the work experience.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Nursing Homes | More Information
About: Nursing homes provide total care for their residents--meeting needs from social to dietary to medical. They are staffed by licensed nurses and certified nursing assistants. Nursing homes accept a variety of payment methods, such as private pay (which includes insurance), Medicaid, and Medicare. No age requirement applies to nursing home placements.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Outpatient Behavioral Health
About: In order to enroll in the Outpatient Behavioral Health Services Medicaid program as a Performing Provider or as a Group for Counseling Services or a Behavioral Health Agency for Rehabilitation Level Services, all performing providers, provider groups, and business entities participating in the Medicaid Outpatient Behavioral Health Services (OBH) Program must be licensed, unless expressly exempted from this requirement. The DPSQA Licensure Rules for Providers of Outpatient Behavioral Health Services is located at https://humanservices.arkansas.gov/about-dhs/dbhs/publications. Additionally, Behavioral Health Agencies must have national accreditation that recognizes and includes all of the applicant’s programs, services and service sites. Any Outpatient Behavioral Health program service site associated with a hospital must have a free-standing behavioral health outpatient program national accreditation. Providers must meet all other DBHS certification requirements in addition to accreditation.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Post-Acute Head Injury Facilities | More Information
About: Post-Acute Head Injury Facilities provide rehabilitative services to individuals who have disabilities or impairments brought on by head injuries.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Residential Care Facilities | More Information
About: Residential Care Facilities are licensed to provide services 24 hours a day to individuals older than 17 who are not capable of independent living and who require assistance and supervision. To be eligible, individuals must be independently mobile, capable of responding to reminders and guidance from staff, and capable of self-administering medication.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance

Services:

Service: Alcohol Addiction/Abuse Services | More Information
About: The Office of Long Term Care investigates complaints against facilities as well as allegations of abuse or neglect of residents, theft of residents' property, and poor quality of resident care. Investigations are confidential, and you do not have to give your name when you file a complaint. If you choose to give your name, the Office of Long Term Care informs you when the investigation is completed.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Approved Continuing Education Units (CEU) Workshops | More Information
About: As a service to long-term care staff, the Office of Long Term Care provides a list of Continuing Education Units (CEUs) approved by the OLTC.
Contact: 501-320-6411 | Email
Website: Division of Provider Services and Quality Assurance
Service: Arkansas Lifespan Respite Coalition | More Information
About: The Arkansas Lifespan Respite Coalition is a collaborative partner with the Department of Human Service for the Arkansas Take the Time Lifespan Respite Program. The Coalition is represented by family caregivers, respite providers, and members of the aging, disability and health services networks. Everyone is welcome
Website: Arkansas Lifespan Respite Coalition
Service: Certified Nurse Aide (CNA) Training and Certification | More Information
About: Certified Nurse Aides (CNAs) provide direct care services to residents of long-term care facilities.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Choices in Living Resource Center
About: The Choices in Living Resource Center is an Aging and Disability Resource Center (ADRC). We provide helpful information about long term services and supports in Arkansas. Trained Counselors are here to help you sort through the many options that are available and to assist you in making informed decisions. Anyone may contact us for assistance at 1-866-801-3435
Contact: 866-801-3435
Website: Choices in Living Resource Center Website
Service: Criminal Background Check | More Information
About: Arkansas law requires applicants to and employees of long-term care facilities and other providers to undergo criminal background checks upon hire and periodically during employment. Individuals convicted of certain criminal offenses are disqualified from employment.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Detoxification Services | More Information
About: Outpatient care, residential care, Specialized Women's Services (SWS) and early intervention.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Drug Addiction/Abuse Services | More Information
About: Outpatient care, residential care, Specialized Women's Services (SWS) and early intervention.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Family Council Guide | More Information
About: The Family Council Guide is for nursing home staff members and residents' family members. It offers guidelines for organizing a new family council or reorganizing an existing council. These guidelines are not mandatory; they're just intended to aid you in meeting the goals of your family council.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Licensure and Certification
About: The Division of Provider Services and Quality Assurance inspects long-term care facilities, home- and community-based providers, and other providers to determine whether they qualify for licensure, meet program requirements, and are meeting the needs of the individuals they serve.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Long Term Care Complaints | More Information
About: The Office of Long Term Care and the Community Services Licensure & Certification unit investigates complaints against facilities as well as allegations of abuse or neglect of residents, theft of residents' property, and poor quality of resident care. Investigations are confidential, and you do not have to give your name when you file a complaint. If you choose to give your name, the Office of Long Term Care informs you when the investigation is completed.
Contact: 800-582-4887 | Email
Website: Division of Provider Services and Quality Assurance
Service: Long Term Care Facility Search | More Information
About: Search by name, city, or county for nursing facilities, assisted living facilities, and other long-term care facilities in Arkansas. Details include contact information, administrator, owner, and type of facility.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Long Term Care Facility Search by County | More Information
About: Find nursing, assisted living, and other long-term care facilities in your county. Details include contact information, administrator, owner, and type of facility.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Medical Needs Determination
About: Individuals applying for Medicaid must meet both financial and medical criteria. Financial criteria is set by the Division of County Operations. Medical determinations are made by the Office of Long Term Care.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: Specialized Women’s Services
About: Facilities designated to provide services and support for pregnant and/or parenting mothers with children below the age of 7 years. Services include at a minimum housing, alcohol and other drug treatment, case management, child care, transportation, medical treatment, education/job skills training, parenting and life skills, aftercare, and family education.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance
Service: TEFRA | More Information
About: TEFRA 134(a), a provision of the Tax Equity and Fiscal Responsibility Act of 1982, allows states to extend Medicaid coverage to certain disabled children. Also known as the Katie Beckett option, TEFRA is a category of Medicaid that provides care to disabled children in their homes rather than in institutions.
Contact: 501-320-6196 | Email
Website: Division of Provider Services and Quality Assurance

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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