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Programs & Services

Contract Support:

Service: Finance
About: The Finance Unit oversees the administrative processing of all purchases and other expenditures related to child welfare service delivery in the state. The Finance Unit also maintains oversight of the agency budget, financial reporting, and contracts.
Contact: 501-320-6068

General Operations:

Service: DCFS Human Resources
About: DCFS Human Resources provides support for all administrative functions of the hiring process and other personnel related actions for DCFS.
Contact: 501-683-5928

Programs:

Service: Adoption Services
About: DCFS helps by providing a full range of adoption services, from finding families to adopt, to keeping a voluntary adoption registry. Services are also available to birth parents who chose to place their newborns for adoption.
Contact: 501-396-6415 | Email
Website: Adoption Services
Service: Arkansas Education and Training Voucher Program (ETV)
About: The Arkansas Education and Training Voucher (ETV) Program offers funds to youth in foster care and former foster youth up to age 26 to enable them to attend colleges, universities, and vocational training institutions. Students may receive up to $5000 a year for four years as they pursue higher education. The funds may be used for tuition, books, or other qualified costs of attendance. These funds are available on a first-come, first-served basis.
Contact: 501-682-2447 | Email
Website: Arkansas Education and Training Voucher Program (ETV)
Service: Child Abuse Prevention
About: The Child Abuse Prevention Program provides helpful information and resources to help prevent child abuse and neglect. The Arkansas Children’s Trust Fund is housed within the DCFS Child Abuse Prevention Program and is responsible for several initiatives such as All Babies Cry, the DCFS Parent Advisory Council, and the Baby and Me WIC Clinic Project.
Contact: 501-682-6248
Website: Child Abuse Prevention
Service: Child Protective Services
About: The Child Protective Services Unit provides oversight and monitoring of DCFS child maltreatment investigations and staff statewide. Family Service Worker (FSW) Investigators respond to allegations of child abuse and neglect that have been accepted through the Arkansas Child Abuse Hotline. During the investigation, FSW Investigators conduct health and safety assessments of the children and must show a “preponderance of evidence” in order to substantiate (determined to be true) the allegation(s).
Contact: 501-396-6489
Service: Differential Response
About: The Differential Response (DR) Program responds to allegations of low-risk child maltreatment. Families that have allegations that are diverted from the traditional investigative pathway to the DR Program are provided with short-term services designed to keep children from entering foster care.
Contact: 501-396-6489
Service: Foster Care
About: Foster parent support is a critical role in this unit which is achieved through working with foster parents to address concerns to supporting them in ensuring they have the tools they need to meet the needs of the children placed in their homes. The Foster Care Unit also manages foster home board payments, serves as the agency point of contact for Private License Placement Agencies, and assists in guiding resource staff regarding foster and adoptive home approval questions. This unit also processes foster parent and volunteer travel and maintains responsibility for the RAVE texting program and the online Foster and Adopt Provider Portal.
Contact: 501-396-6477 | Email
Website: Foster Arkansas
Service: Team Decision Making
About: Team Decision Making (TDM) is a collaborative teaming process with families, their informal and formal supports, and DCFS to come up with a plan to safely keep children in the home. TDM is designed to help build on families’ strengths, protective factors, and community supports to keep children safely in the home when immediate safety may be mitigated.
Contact: 501-396-6479
Service: Transitional Youth Services
About: The Transitional Youth Services (TYS) Unit works with teens in foster care ages 14-21 to teach them basic life skills as they transition to adulthood. The program encourages youth to remain in school until graduation from high school and will then assist them with their post-secondary educational needs and training, other programs designed to remove barriers to employment, and/or entry into the workforce.
Contact: 501-682-2447

Services:

Service: Adoption and Guardianship
About: DCFS helps by providing a full range of adoption services, from finding families to adopt, to keeping a voluntary adoption registry. Services are also available to birth parents who chose to place their newborns for adoption.
Contact: 501 396-6415
Website: Adopt Arkansas
Service: Arkansas Heart Gallery
About: DCFS collaborates with the non-profit Project Zero to provide online profiles of children who are waiting for an adoptive family. The profiles include photographs and general descriptions of children currently available for adoption. Qualified adoptive homes are needed for children of all nationalities, sibling groups, and children with special needs to include children with emotional, mental, or medical needs.
Contact: 501-396-6415
Website: Project Zero Heart Gallery
Service: Child Abuse and Neglect Reporting | More Information
About: Anyone who suspects child maltreatment may report. Some people (for example, doctors, teachers and school counselors) must, by law, report suspected child maltreatment. Learn how.
Contact: 1-800-482-5964
Website:
Service: Child Maltreatment Central Registry and Background Check Information and Notification
About: The Central Registry Unit maintains a statewide registry for the collection of child maltreatment investigation reports. Reports made to the Department are confidential and information included in the automated data system is retained to assist the department in assessing future risk and safety. The Background Check Information and Notification Unit assists with processing of required criminal record checks for staff, foster parents, and adoptive parents and issues notices regarding the child maltreatment investigative determination to all persons pursuant to A.C.A. § 12-18-703 et seq.
Contact: 501-682-0405
Service: Child Protective Services | More Information
About: The Child Protective Services Unit currently has approximately 115 contracts throughout the state of Arkansas are community based and designed to increase the strength and stability of families. Services are referred by DCFS caseworkers and often court-ordered by juvenile judges as part of a case plan. Currently, there are several services/programs being offered by the Child Protection Unit and these include counseling, in-home support, language interpreters, parenting education/support services, supervised visitation, support groups, in-home parenting services.
Contact: 501-396-6489
Service: Child Welfare Community Services
About: The Community Services Office is responsible for overseeing all aspects of service delivery from DCFS county field staff to their communities. The Assistant Director of Community Services oversees the state’s ten Area Directors who oversee the supervisory staff of the counties in their respective geographic service areas.
Contact: 501-682-8573
Service: Children’s Reporting and Information System (CHRIS)
About: Children's Reporting and Information System (CHRIS) was developed to meet the needs of our family service workers. The system reduces paperwork, provides tools to track the children and families to assures that information being collected is correct.
Contact: 501-320-6503
Service: Citizens Review Panel
About: Citizen Review Panels (CRPs) are federally mandated through the Child Abuse Prevention and Treatment Act (CAPTA). Funding for CRPs is provided through DCFS, but the panels are comprised of citizens within the community who are passionate about improving the lives of children and families in Arkansas and strengthening the child welfare system. There are currently three CRPs in Arkansas that cover the following counties: Pope, Logan, Columbia, Hempstead, Lafayette, Nevada, and Ouachita.
Contact: 501-396-6489
Service: DCFS Planning Unit
About: The Planning Unit’s mission is to engage in comprehensive, broad-based program planning with a goal of improving child welfare services in Arkansas. This unit oversees all federally required plans and reports submitted to the federal Children’s Bureau.
Contact: 501-682-1569
Service: DCFS PolicyUnit
About: The Policy Unit has the responsibility for developing, revising, promulgating, and distributing division policies, procedures, publications, and forms. Various Federal and State Laws govern DCFS, and this unit is responsible for monitoring, updating and developing regulations to maintain compliance with these laws.
Contact: 501-682-8541
Service: DCFS Quality Assurance
About: The purpose of the Quality Assurance Unit is to maintain a system of continuous quality improvement for the Division through the use of both quantitative and qualitative measures including review and evaluation of the quality of child welfare practice.
Contact: 501-396-6058
Service: Eligibility
About: The DCFS Eligibility Unit is responsible for determining title IV-E and Medicaid eligibility of children who enter foster care. Title IV-E eligibility is a federally means tested program. The state is reimbursed for administrative and maintenance costs provided that a child is IV-E eligible and a child’s placement meets required Arkansas licensing standards. Medicaid eligibility is determined for children in foster care, children adopted and receiving an adoption subsidy, children entering Arkansas through the Interstate Compact for Placement of Children (ICPC), children entering Arkansas through the Interstate Compact for Adoption Medicaid Assistance (ICAMA), and children participating in the Subsidized Guardianship Program. The Eligibility Unit also manages Foster Care Trust Accounts. Foster care trust accounts are established for children in the foster care program when the state is the payee for children’s child support, Social Security, and/or Supplemental Security Income (SSI) benefits. The income is credited to a bank account for the child and the income is used to help support the child by board and contract reimbursement or other needs for the beneficiary.
Contact: 501-682-8889
Service: Finance
About: The Finance Unit oversees the administrative processing of all purchases and other expenditures related to child welfare service delivery in the state. The Finance Unit also maintains oversight of the agency budget, financial reporting, and contracts.
Contact: 501-320-6068
Service: Foster and Adoptive Parent Inquiry and Application
About: The Foster and Adoptive Parent Inquiry Unit provides assistance to individuals and couples seeking to become a foster or adoptive provider homes by conveying information about serving as a foster or adoptive home, providing technical assistance with filling out background checks, and assignment of the applicant to the local Resource Unit when appropriate for completion of the assessment and approval process once background checks are completed.
Contact: 501-682-8008
Website: Adoptive or Foster Parent Inquiry
Service: In Home Services
About: The In Home Services Unit provides oversight and programmatic planning for DCFS protective service cases (PS cases) and supportive service cases (SS cases) throughout the State of Arkansas. This unit is responsible for contracts that are community-based and designed to increase the strength and stability of families. There are several services/programs offered to DCFS clients through the In Home Unit including counseling, Intensive Family Services, Nurturing Families of Arkansas (in home parenting), language interpreters, and SafeCare in some counties. The main goals of the In Home Services Unit are to improve the practice of front line workers, strengthen and expand services throughout the state of Arkansas that allow children to remain safely at home and improve the lives of the families with whom we work, and increase support for families during and after reunification if removal occurred.
Contact: 501-682-8866
Service: Interstate Compact Placement of Children (ICPC)
About: The Interstate Compact Placement of Children (ICPC) Unit assist in moving children in need of foster care placement or adoption across state lines. When a child requires foster care or adoptive placement outside the resident state, DCFS shall use the ICPC process.
Contact: 501-682-8556
Service: Mutual Consent Voluntary Adoption Registry
About: Each licensed adoption agency in Arkansas is allowed by law to establish an adoption registry. Qualified persons may register to be identified to each other or to receive non-identifying information about the genetic, health and social history of adoptees placed by their agency.
Contact: 501-682-8762 | Email
Website: Mutual Consent Voluntary Adoption Registry
Service: Professional Development Services
About: The purpose of the Professional Development Unit is to coordinate and monitor the title IV-E training contracts with the University Partnership and oversee Child Welfare Stipend program. The unit also provides title IV-E fiscal support for DCFS staff attending training events.
Contact: 501-396-6474
Service: Specialized Services
About: The Specialized Placement Unit provides technical and financial assistance to local county offices requiring help in locating and/or finding placements for children with emotional and/or behavioral problems. The Division provides these services through contracts with private providers or medical providers.
Contact: 501-320-6593

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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