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Family Support | Compliance

Listed are helpful tips that can help eliminate some ‘could be’ issues or concerns:

Attendance Records

Drop Periods

Temporary Billing

Providers Responsibility

Participants may choose ten (10) of the fourteen (14) Allowable Holidays:

Arkansas Department of Human Services Child Care System Participant Agreement (DHS9800), Child Care Provider Responsibilities and Assurance -

Did you know?

Section V: I states,
“The provider agrees that the billing for children/authorizations must be keyed to the facility where services are provided. Providers who provide services at one facility but bills an authorization written to another facility under the provider’s TIN will be charged with an overpayment”.
Section IV: F2 states, “Billing for an absent child is not allowed if the child is not scheduled by DHS to attend or if the provider has been notified by the client or DHS that care is no longer needed. The provider may not bill absentee days to compensate for the lack of an advance notice being given prior to ending the child care arrangements. If the child is not expected to return to the facility, billing must cease on the date the child leaves the facility.
Section III: T states, “Temporary absences of a child from the child care facility when the provider expects the child to return. Payment for temporary absences may not exceed seven (7) calendar days per month.
If you have questions about billing please contact our Division Staff at 1-800-445-3316 .
Billing Discrepancies:  How often do you bill for reimbursement?  How often do you fill out your attendance records?  Our records show a pattern of increased billing discrepancies for those programs that bill once a month or less often than that.  We have found that many providers fill out attendance records once a month and then bill for reimbursement.  Can you really be sure that the children were in care on the first days of the month if you don’t document the care until the end of the month?
Do you know how often you can bill for reimbursement?  Providers may bill as frequently as they need.  The system is available 24 hours a day 7 days a week.

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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