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Consumer Education

Consumer Statement

Lead Agencies must provide CCDF parents with a consumer statement that contains specific information about the child care provider they select. This information about the child care provider selected by the parent includes health and safety requirements met by the provider, any licensing or regulatory requirements met by the provider, the date the provider was last inspected, any history of violations of these requirements, and any voluntary quality standards met by the provider. It must also describe how CCDF subsidies are designed to promote equal access, how to submit a complaint through a hotline, and how to contact local resource and referral agencies or other community-based supports that assist parents in finding and enrolling in quality child care.

Choosing Quality Child Care and Early Childhood Education

Make the Right Decision

Every child deserves the best start in life. That’s why choosing high quality child care is so important. Caregivers in quality child care programs nurture children. They talk to them. They play and interact with them. Such high quality child care promotes all areas of child development.

Studies show that children in high quality child care are more likely to be ready for school. Their chances to succeed increase. Parents can be more focused on work when they know their children are safe. Parents, children and employers all benefit from high quality child care.

Tools to Help You Choose

Star Rating

The Better Beginnings star rating system can help parents make the right child care choice. Licensed facilities are star-rated like hotels and restaurants. A One Star facility meets Arkansas’s minimum child care requirements. A Three Star facility meets higher standards. Three stars is the highest star level. Child care providers volunteer to make quality improvements.  Visit http://arbetterbeginnings.com/ for more info about Better Beginnings.

See star ratings when you search using the Find Child Care tool. Enter your zip code to locate child care near your home or work. Star ratings are shown for every licensed child care facility.

Choosing Child Care Checklist

Find the child care that is right for you and your child. Use our Choosing Child Care Checklist when you visit the facilities. This tool provides questions that help you score and compare facilities.

Arkansas Child Care Information

The Division of Child Care and Early Childhood Education mission is to ensure that all Arkansas children and families have access to a safe, high quality, appropriate learning environment by educating and assisting parents, child care providers, and communities to prepare our children for future success.

Consumers can search for licensed child care providers along with any licensing or regulatory requirements met by the provider.  This site will also have the date the provider was inspected and any history of violations of these requirements.

Please visit us at https://dhs.arkansas.gov/DCCECE/CCLAS/FacilitySearch.aspx

Arkansas Child Care Aware Resource & Referral Network

Please click the following link to find Arkansas Child Care Aware help in your area:

Child Care Aware Agency Map

Child Care Payment Help for Parents

Child care and early childhood education programs may be more affordable with help from:

Child Care Assistance is a program that is available to help low-income families pay for quality child care through the Child Care Development Fund (CCDF). If you have any questions about our programs, please contact us.

Division of Child Care and Early Childhood Education                 
Family Support Unit

700 Main Street Slot S-140
Little Rock, AR 72201-1473
Phone: 501-682-8947
Fax: 501-683-0034

Parent/Provider Complaints

Parent and Provider complaints may be submitted to the Division of Child Care and Early Childhood Education by using the following link: http://humanservices.arkansas.gov/about-dhs/dccece/contact-us.

Developmental Screenings

DHS Division of Child Care and Early Childhood Education (DCCECE) works with the Department of Health to provide screenings that make sure that children and teens get preventive dental, mental health and developmental screenings and specialty services. The screenings are called Early and Periodic Screening, Diagnostic and Treatment or EPSDT.

Child care facilities are required by The Individuals with Disabilities Education Act (IDEA) to refer a child that may have developmental delays or disabilities to the right agency for help.

How Can the Division of Child Care and Early Childhood Education Help Me?

DHS DCCECE provides information to help parents make child care choices. Information parents might find useful includes:

Provider Information

The Division of Child Care and Early Childhood Education has some information available for Child Care Safety, please visit the Child Care Licensing Support Page.  For more information on Child Care Safety, please visit the Arkansas Department of Emergency Management's website at http://www.adem.arkansas.gov.

Child Deaths, Serious Injuries, and Substantiated Child Abuse

Child Deaths, serious injuries, and substantiated cases of child abuse are reported to the Division of Child Care and Early Childhood Education. For calendar year 2017, two (2) child deaths, 35 substantiated cases of child maltreatment, and a total of 101 serious injuries was reported.

Child Abuse Hotline

Maybe you have a suspicion that a child is being abused based on something you’ve witnessed, or a child has told you that abuse is happening. Either way, it’s your responsibility to report it to the authorities.

Call the Child Abuse Hotline:  1-800-482-5964

Health and Safety Requirements

The Child Care and Development Block Grant (CCDBG) Act of 2014 requires States and Territories to have health and safety training requirements and professional development requirements for all CCDF providers.

All new and existing providers who accept vouchers for reimbursement must meet the training requirements.  You can find more information about the CCDBG Health & Safety Requirements by clicking on the following link: http://humanservices.arkansas.gov/about-dhs/dccece/programs-services/child-care-assistance/ccdbg-health-safety-requirements.

Arkansas Department
of Human Services
(501) 682-1001

TTY: 1-800-285-1131 or dial 711 for Arkansas Relay Service

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