Frequently Asked Questions
Long-Term Care Ombudsman
What is an Ombudsman?
The term "ombudsman" describes someone who intercedes with governments and institutions on behalf of ordinary citizens.
A Long-Term Care Ombudsman advocates for residents of nursing homes and residential care facilities.
An ombudsman receives, investigates and resolves complaints on behalf of nursing home residents and their families.
An ombudsman regularly visits residents to hear their concerns and complaints.
What kind of issues does an Ombudsman deal with?
Contact an Ombudsman if you have concerns about any of the following issues:
- Medicaid eligibility
- Food quality
- Transfers or discharges
- Room temperature
- Social activities
- Rights restrictions
- Care plans