Office of Quality Assurance

Overview

The Office of Quality Assurance (OQA) is responsible for developing and establishing work priorities, standards of performance, reviewing and approving managerial decisions, and monitoring budgetary needs and expenditures. OQA consists of three sections which provide extensive audit and investigative services to the Department. 
 
The Audit Section conducts performance audits, compliance audits, financial audits and consults on operational/program issues. The section coordinates the development of audit requirements and guidelines for the Department’s providers.  In some cases, the section also monitors divisions and providers to ensure they correct problems identified in audits.
 
The Fraud Investigations Section is responsible for investigating and referring for prosecution allegations of recipient fraud or intentional program violation in the public assistance programs administered by the Department of Human Services. These programs include Transitional Employment Assistance (TEA), Supplemental Nutrition Assistance Program (SNAP, formerly Food Stamps), Medicaid, Child Care Assistance, Special Nutrition, and other programs. The section also investigates suspected trafficking of SNAP benefits by both recipients and retailers and alleged fraudulent billing by service providers (Child Care, etc.). The section assists OQA’s Audit Section and/or Department divisions with investigations of providers who contract with the Department of Human Services to serve a specific group of clients. The Internal Affairs unit of this section investigates allegations of employee misconduct.
 
The Quality Assurance Analysts Section improves standardization, coordination, and information-sharing across the Department. This section also coordinates and streamlines the Department's Quality Assurance (QA) functions and reduces fraud/abuse in an effort to improve service delivery and protect all Arkansans.
 

Contact Information

Office Address Phone/FAX Email
  • Office of Quality AssuranceP.O. Box 1437 - Slot S201
    Little Rock, AR 72203-1437
    501-320-6307
    Fax: 501-682-6836
  • Office of Quality Assurance - Audit SectionP.O. Box 1437 - Slot S270
    Little Rock, AR 72203-1437
    501-320-6392
    Fax: 501-682-8905
    Email
  • Office of Quality Assurance - Fraud InvestigationsP.O. Box 1437 - Slot S290
    Little Rock, AR 72203-1437
    501-682-8849
    Fax: 501-682-8646
    Email
  • Office of Quality Assurance - Information Systems CoordinatorP.O. Box 1437 - Slot S201
    Little Rock, AR 72203-1437
    501-320-6325
    Fax: 501-682-6836

Staff

Name Title Phone/FAX Email
  • Tim LampeDirector501-320-3988
    Fax: 501-682-6836
    Email
  • Steve SavageDirector of Audits501-320-6392
    Fax: 501-682-8905
    Email
  • Pamela GreerDirector of Fraud Investigations501-320-6352
    Fax: 501-682-8646
    Email
  • Marlena CrenshawInformation Systems Coordinator501-320-6325
    Fax: 501-682-8905
    Email