Under the Arkansas Freedom of Information Act, all records in any form (paper, electronic, taped, etc.) that are made or kept in the course of DHS business are public records, regardless of where the records are maintained or stored.  DHS must provide copies of public records immediately upon request unless the records are in active use or storage, in which case, DHS must provide the records within 3 working days.  Disclosure exceptions include adoption records, protected health information, and most client-specific records.  Judy Besancon of the Office of Chief Counsel receives and responds to all Freedom of Information Act requests except media requests, which go to Director of Communications Amy Webb in the Director’s Office.  For complete information see DHS Policy 1053.